The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "FAQ GGUS-QoS-Levels"
Jump to navigation
Jump to search
| Line 54: | Line 54: | ||
<br> | <br> | ||
{| cellspacing="0" cellpadding="2" border="1" class="wikitable sortable " | {| cellspacing="0" cellpadding="2" border="1" class="wikitable sortable" | ||
|- | |- | ||
! scope="col" | SU | ! scope="col" | SU | ||
| Line 68: | Line 68: | ||
| CREAM | | CREAM | ||
| Lisa Zangrando | | Lisa Zangrando | ||
| | | blah-cream AT lists.infn.it | ||
|- | |- | ||
| EMIR | | EMIR | ||
| Line 103: | Line 103: | ||
| dCache | | dCache | ||
| Patrick Fuhrmann | | Patrick Fuhrmann | ||
| | | support@dcache.org | ||
|- | |- | ||
| gLite Security | | gLite Security | ||
| Line 110: | Line 110: | ||
| <br> | | <br> | ||
|- | |- | ||
| gLite L&B | | gLite L&B | ||
| L&B | | L&B | ||
| Zdenek Sustr | | Zdenek Sustr | ||
| | | | ||
|- | |- | ||
| Gridsite | | Gridsite | ||
| NGI_CZ/Metacentrum | | NGI_CZ/Metacentrum | ||
| Zdenek Sustr/Miroslav Ruda | | Zdenek Sustr/Miroslav Ruda | ||
| | | | ||
|- | |- | ||
| Proxyrenewal | | Proxyrenewal | ||
| NGI_CZ/Metacentrum | | NGI_CZ/Metacentrum | ||
| Zdenek Sustr/Miroslav Ruda | | Zdenek Sustr/Miroslav Ruda | ||
| | | | ||
|- | |- | ||
| Information System Development | | Information System Development | ||
| CERN BDII | | CERN BDII | ||
| Maria Alandes CERN | | Maria Alandes CERN | ||
| | | | ||
|- | |- | ||
| 2nd level - software - further - QosCosGrid???? | | 2nd level - software - further - QosCosGrid???? | ||
| QCG | | QCG | ||
| Tomasz Piontek | | Tomasz Piontek | ||
| Line 152: | Line 152: | ||
| <br> | | <br> | ||
|- | |- | ||
| DPM Development | | DPM Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| <br> | | <br> | ||
|- | |- | ||
| FTS Development | | FTS Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| <br> | | <br> | ||
|- | |- | ||
| lcg_util Development | | lcg_util Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| <br> | | <br> | ||
|- | |- | ||
| LFC Development | | LFC Development | ||
| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| Line 179: | Line 179: | ||
| colspan="4" | '''Not defined''' | | colspan="4" | '''Not defined''' | ||
|- | |- | ||
| AMGA | | AMGA | ||
| AMGA | | AMGA | ||
| Soonwook Hwang | | Soonwook Hwang | ||
| | | | ||
|- | |- | ||
| SAGA | | SAGA | ||
| SAGA | | SAGA | ||
| Antony Wilson | | Antony Wilson | ||
| | | | ||
|- | |- | ||
| WNoDes | | WNoDes | ||
| WNoDeS | | WNoDeS | ||
| Elisabetta Ronchieri | | Elisabetta Ronchieri | ||
| | | | ||
|- | |- | ||
| gLite WMS | | gLite WMS | ||
| WMS | | WMS | ||
| Marco Cecchi | | Marco Cecchi | ||
| | | | ||
|- | |- | ||
| IGE | | IGE | ||
| Globus IGE/EGCF | | Globus IGE/EGCF | ||
| ? | | ? | ||
| | | | ||
|- | |- | ||
| EMI WN | | EMI WN | ||
| EMI Common (UI & WN) | | EMI Common (UI & WN) | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
| | | | ||
|- | |- | ||
| EMI UI | | EMI UI | ||
| EMI Common (UI & WN) | | EMI Common (UI & WN) | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
| | | | ||
|- | |- | ||
| SAM/Nagios EGI Support | | SAM/Nagios EGI Support | ||
| SAM | | SAM | ||
| | | | ||
| | | | ||
|- | |- | ||
| SAM/Nagios | | SAM/Nagios | ||
| SAM | | SAM | ||
| | | | ||
| Line 229: | Line 229: | ||
| | | | ||
|- | |- | ||
| GGUS | | GGUS | ||
| GGUS | | GGUS | ||
| | | | ||
| | | | ||
|- | |- | ||
| Operations Portal | | Operations Portal | ||
| Ops Portal | | Ops Portal | ||
| | | | ||
| | | | ||
|- | |- | ||
| Accounting Portal | | Accounting Portal | ||
| Accounting Portal | | Accounting Portal | ||
| | | | ||
| | | | ||
|- | |- | ||
| Metrics Portal | | Metrics Portal | ||
| Metric Portal | | Metric Portal | ||
| | | | ||
| | | | ||
|} | |} | ||
Revision as of 13:45, 19 June 2013
GGUS wiki / GGUS Documentation
FAQ GGUS-PT-QoS-Levels
QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
PTs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket priority level.
Medium service
| Priority | Response time |
|---|---|
| less urgent, urgent | 5 working days |
| very urgent, top priority | 1 working day |
Advanced service
| Priority | Response time |
|---|---|
| less urgent | 5 working days |
| urgent, very urgent | 1 working day |
| top priority | 4 working hours |
Who is providing which level of service
This table shows which SU is providing which QoS.
| SU | PT | Leader | Contact |
|---|---|---|---|
| Advanced | |||
| Medium | |||
| CREAM-BLAH | CREAM | Lisa Zangrando | blah-cream AT lists.infn.it |
| EMIR | EMIR |
Shiraz Memon | |
| StoRM | VOMS-StoRM | Andrea Ceccanti | |
| UNICORE-Client | UNICORE | Bernd Schuller | |
| UNICORE-Server | UNICORE | Bernd Schuller | |
| VOMS | VOMS-StoRM | Andrea Ceccanti | |
| VOMS-Admin | VOMS-StoRM | Andrea Ceccanti | |
| dCache Support | dCache | Patrick Fuhrmann | support@dcache.org |
| gLite Security | gLite security | John White | |
| gLite L&B | L&B | Zdenek Sustr | |
| Gridsite | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | |
| Proxyrenewal | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | |
| Information System Development | CERN BDII | Maria Alandes CERN | |
| 2nd level - software - further - QosCosGrid???? | QCG | Tomasz Piontek | |
| APEL | APEL | Alison Packer | |
| Base | |||
| ARC | NORDUGRID-ARC | Balazs Konya / Oxana Smirnova | |
| ARGUS | ARGUS | Valery Tschopp | |
| DPM Development | CERN Data | Oliver Keeble | |
| FTS Development | CERN Data | Oliver Keeble | |
| lcg_util Development | CERN Data | Oliver Keeble | |
| LFC Development | CERN Data | Oliver Keeble | |
| MPI | gLite MPI | Enol Fernandez | |
| Not defined | |||
| AMGA | AMGA | Soonwook Hwang | |
| SAGA | SAGA | Antony Wilson | |
| WNoDes | WNoDeS | Elisabetta Ronchieri | |
| gLite WMS | WMS | Marco Cecchi | |
| IGE | Globus IGE/EGCF | ? | |
| EMI WN | EMI Common (UI & WN) | Cristina Aiftimiei | |
| EMI UI | EMI Common (UI & WN) | Cristina Aiftimiei | |
| SAM/Nagios EGI Support | SAM | ||
| SAM/Nagios | SAM | ||
| GOC DB | GOC DB | ||
| GGUS | GGUS | ||
| Operations Portal | Ops Portal | ||
| Accounting Portal | Accounting Portal | ||
| Metrics Portal | Metric Portal | ||