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Difference between revisions of "FAQ GGUS-QoS-Levels"
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| colspan="4" | '''Base''' | | colspan="4" | '''Base''' | ||
|- | |- | ||
| | | ARC | ||
| NORDUGRID-ARC | | NORDUGRID-ARC | ||
| Balazs Konya / Oxana Smirnova | | Balazs Konya / Oxana Smirnova | ||
| <br> | | <br> | ||
|- | |- | ||
| | | ARGUS | ||
| ARGUS | | ARGUS | ||
| Valery Tschopp | | Valery Tschopp | ||
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| <br> | | <br> | ||
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| | | MPI | ||
| gLite MPI | | gLite MPI | ||
| Enol Fernandez | | Enol Fernandez | ||
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| colspan="4" | '''Not defined''' | | colspan="4" | '''Not defined''' | ||
|- | |- | ||
| | | AMGA | ||
| AMGA | | AMGA | ||
| Soonwook Hwang | | Soonwook Hwang | ||
| | | | ||
|- | |- | ||
| | | APEL | ||
| APEL | | APEL | ||
| Alison Packer | | Alison Packer | ||
| <br> | | <br> | ||
|- | |- | ||
| | | SAGA | ||
| SAGA | | SAGA | ||
| Antony Wilson | | Antony Wilson | ||
| | | | ||
|- | |- | ||
| | | WNoDes | ||
| WNoDeS | | WNoDeS | ||
| Elisabetta Ronchieri | | Elisabetta Ronchieri | ||
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| | | gLite WMS | ||
| WMS | | WMS | ||
| Marco Cecchi | | Marco Cecchi | ||
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| | | EMI WN, EMI UI | ||
| EMI Common (UI & WN) | | EMI Common (UI & WN) | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
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| | | GGUS | ||
| GGUS | | GGUS | ||
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| | | Operations Portal | ||
| Ops Portal | | Ops Portal | ||
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| | | Accounting Portal | ||
| Accounting Portal | | Accounting Portal | ||
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| | | Metrics Portal | ||
| Metric Portal | | Metric Portal | ||
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Revision as of 08:06, 19 June 2013
GGUS wiki / GGUS Documentation
FAQ GGUS-PT-QoS-Levels
QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
PTs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket priority level.
Medium service
| Priority | Response time |
|---|---|
| less urgent, urgent | 5 working days |
| very urgent, top priority | 1 working day |
Advanced service
| Priority | Response time |
|---|---|
| less urgent | 5 working days |
| urgent, very urgent | 1 working day |
| top priority | 4 working hours |
Who is providing which level of service
This table shows which SU is providing which QoS.
| SU | PT | Leader | Contact |
|---|---|---|---|
| Advanced | |||
| Medium | |||
| CREAM-BLAH | CREAM ? |
Lisa Zangrando | |
| EMIR | EMIR |
Shiraz Memon | |
| StoRM | VOMS-StoRM | Andrea Ceccanti | |
| UNICORE-Client | UNICORE | Bernd Schuller | |
| UNICORE-Server | UNICORE | Bernd Schuller | |
| VOMS | VOMS-StoRM | Andrea Ceccanti | |
| VOMS-Admin | VOMS-StoRM | Andrea Ceccanti | |
| dCache Support | dCache | Patrick Fuhrmann | |
| gLite Security | gLite security | John White | |
| L&B | Zdenek Sustr | ||
| NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | ||
| CERN BDII | Maria Alandes CERN | ||
| QCG | Tomasz Piontek | ||
| Base | |||
| ARC | NORDUGRID-ARC | Balazs Konya / Oxana Smirnova | |
| ARGUS | ARGUS | Valery Tschopp | |
| CERN Data | Oliver Keeble | ||
| MPI | gLite MPI | Enol Fernandez | |
| Not defined | |||
| AMGA | AMGA | Soonwook Hwang | |
| APEL | APEL | Alison Packer | |
| SAGA | SAGA | Antony Wilson | |
| WNoDes | WNoDeS | Elisabetta Ronchieri | |
| gLite WMS | WMS | Marco Cecchi | |
| Globus IGE/EGCF | ? | ||
| EMI WN, EMI UI | EMI Common (UI & WN) | Cristina Aiftimiei | |
| SAM | |||
| GOC DB | GOC DB | ||
| GGUS | GGUS | ||
| Operations Portal | Ops Portal | ||
| Accounting Portal | Accounting Portal | ||
| Metrics Portal | Metric Portal | ||