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Difference between revisions of "FAQ GGUS-QoS-Levels"

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Revision as of 15:10, 18 June 2013

GGUS-logo.jpg


GGUS wiki / GGUS Documentation


FAQ GGUS-PT-QoS-Levels



QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

PTs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket priority level.

Medium service

Priority Response time
less urgent, urgent 5 working days
very urgent, top priority 1 working day

Advanced service

Priority Response time
less urgent 5 working days
urgent, very urgent 1 working day
top priority 4 working hours

Who is providing which level of service

This table shows which SU is providing which QoS.


SU PT Leader Contact
Advanced
Medium
CREAM-BLAH CREAM ?
Lisa Zangrando
EMIR EMIR
Shiraz Memon
StoRM VOMS-StoRM Andrea Ceccanti
UNICORE-Client UNICORE Bernd Schuller
UNICORE-Server UNICORE Bernd Schuller
VOMS VOMS-StoRM Andrea Ceccanti
VOMS-Admin VOMS-StoRM Andrea Ceccanti
dCache Support dCache Patrick Fuhrmann
gLite Security gLite security John White
L&B Zdenek Sustr
NGI_CZ/Metacentrum Zdenek Sustr/Miroslav Ruda
CERN BDII Maria Alandes CERN
QCG Tomasz Piontek
Base

NORDUGRID-ARC Balazs Konya / Oxana Smirnova

ARGUS Valery Tschopp

CERN Data Oliver Keeble

gLite MPI Enol Fernandez
Not defined
AMGA Soonwook Hwang

APEL Alison Packer
SAGA Antony Wilson
WNoDeS Elisabetta Ronchieri
WMS Marco Cecchi
Globus IGE/EGCF  ?
EMI Common (UI & WN) Cristina Aiftimiei
SAM
GOC DB GOC DB
GGUS
Ops Portal
Accounting Portal
Metric Portal