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Difference between revisions of "FAQ GGUS-QoS-Levels"

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{{GGUS-header|FAQ GGUS-PT-QoS-Levels}}
{{GGUS-header|FAQ GGUS-PT-QoS-Levels}} {{TOC_right}}  
{{TOC_right}}


''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.<br>
''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.<br> The level of service is impacting the ticket [[FAQ GGUS-Priority-Colour|priority colour]] in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.  
The level of service is impacting the ticket [[FAQ_GGUS-Priority-Colour | priority colour]] in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.


= Levels of service =
= Levels of service =
There are three different levels of service, each defining different [[FAQ_GGUS-Waiting-For-PT-Process#Respond_to_a_ticket | response times]].
* Base
* Medium
* Advanced
PTs that didn't vote for any level of service explicitly are assumed to provide '''Base''' support.


== Base service ==
There are three different levels of service, each defining different [[FAQ GGUS-Waiting-For-PT-Process#Respond_to_a_ticket|response times]].  
Base service defines a response time of '''5 working days''' regardless of the ticket priority level.


== Medium service ==
*Base
*Medium
*Advanced
 
PTs that didn't vote for any level of service explicitly are assumed to provide '''Base''' support.
 
== Base service  ==
 
Base service defines a response time of '''5 working days''' regardless of the ticket priority level.
 
== Medium service ==


{| cellspacing="0" cellpadding="2" border="1"
{| cellspacing="0" cellpadding="2" border="1"
|-
|-
! scope="col" | Priority
! scope="col" | Priority  
! scope="col" | Response time
! scope="col" | Response time
|-
|-
| less urgent, urgent
| less urgent, urgent  
| 5 working days
| 5 working days
|-
|-
| very urgent, top priority
| very urgent, top priority  
| 1 working day
| 1 working day
|}
|}


== Advanced service ==
== Advanced service ==


{| cellspacing="0" cellpadding="2" border="1"
{| cellspacing="0" cellpadding="2" border="1"
|-
|-
! scope="col" | Priority
! scope="col" | Priority  
! scope="col" | Response time
! scope="col" | Response time
|-
|-
| less urgent
| less urgent  
| 5 working days
| 5 working days
|-
|-
| urgent, very urgent
| urgent, very urgent  
| 1 working day
| 1 working day
|-
|-
| top priority
| top priority  
| 4 working hours
| 4 working hours
|}
|}


= Who is providing which level of service =
= Who is providing which level of service =
This table shows which PT is providing which QoS.


This table shows which PT is providing which QoS.
<br>


{| cellspacing="0" cellpadding="2" border="1"
{| cellspacing="0" cellpadding="2" border="1"
|-
|-
! scope="col" | PT
! scope="col" | PT  
! scope="col" | Leader
! scope="col" | Leader  
! scope="col" | Contact
! scope="col" | Contact
|-
|-
| colspan="3" |Advanced
| colspan="3" | '''Advanced'''
|-
| colspan="3" | '''Medium'''
|-
| CREAM-BLAH
| Lisa Zangrando
|
|-
| EMIR
| Shiraz Memon
|
|-
| StoRM
| Andrea Ceccanti
|
|-
| UNICORE-Client
| Bernd Schuller
|
|-
| UNICORE-Server
| Bernd Schuller
|
|-
| VOMS
| Andrea Ceccanti
|
|-
| VOMS-Admin
| Andrea Ceccanti
|
|-
|-
| colspan="3" |Medium
| dCache Support
| Patrick Fuhrmann
|  
|-
|-
| CREAM-BLAH, EMIR, StoRM, UNICORE-Client, UNICORE-Server, VOMS, VOMS-Admin, dCache Support, gLite Security
| gLite Security  
|
| John White
|
|  
|-
|-
| colspan="3" | Base
| colspan="3" | '''Base'''
|-
|-
| All the other PTs
| All the other PTs  
|
|  
|
|  
|-
|-
| colspan="3" | Not defined  
| colspan="3" | '''Not defined'''
|-
|-
| All the other PTs
| All the other PTs  
|
|  
|
|  
|}
|}

Revision as of 15:44, 18 June 2013

GGUS-logo.jpg


GGUS wiki / GGUS Documentation

FAQ GGUS-PT-QoS-Levels



QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

PTs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket priority level.

Medium service

Priority Response time
less urgent, urgent 5 working days
very urgent, top priority 1 working day

Advanced service

Priority Response time
less urgent 5 working days
urgent, very urgent 1 working day
top priority 4 working hours

Who is providing which level of service

This table shows which PT is providing which QoS.


PT Leader Contact
Advanced
Medium
CREAM-BLAH Lisa Zangrando
EMIR Shiraz Memon
StoRM Andrea Ceccanti
UNICORE-Client Bernd Schuller
UNICORE-Server Bernd Schuller
VOMS Andrea Ceccanti
VOMS-Admin Andrea Ceccanti
dCache Support Patrick Fuhrmann
gLite Security John White
Base
All the other PTs
Not defined
All the other PTs
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