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Difference between revisions of "FAQ GGUS-QoS-Levels"

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{{GGUS-header|FAQ GGUS-PT-QoS-Levels}}
{{GGUS-header|FAQ GGUS-PT-QoS-Levels}}
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''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.<br>
''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.<br>
The level of service is impacting the ticket [[FAQ_GGUS-Priority-Colour | priority colour]] in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.
The level of service is impacting the ticket [[FAQ_GGUS-Priority-Colour | priority colour]] in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.

Revision as of 14:31, 18 June 2013

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GGUS wiki / GGUS Documentation


FAQ GGUS-PT-QoS-Levels



QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.

Levels of service

There are three different levels of service, each defining different response times.

  • Base
  • Medium
  • Advanced

PTs that didn't vote for any level of service explicitly are assumed to provide Base support.

Base service

Base service defines a response time of 5 working days regardless of the ticket priority level.

Medium service

Priority Response time
less urgent, urgent 5 working days
very urgent, top priority 1 working day

Advanced service

Priority Response time
less urgent 5 working days
urgent, very urgent 1 working day
top priority 4 working hours

Who is providing which level of service

This table shows which PT is providing which QoS.

Level of service PT
Advanced ARC
Medium CREAM-BLAH, EMIR, StoRM, UNICORE-Client, UNICORE-Server, VOMS, VOMS-Admin, dCache Support, gLite Security
Base All the other PTs