|
|
| (64 intermediate revisions by 8 users not shown) |
| Line 1: |
Line 1: |
| {{GGUS-header|FAQ GGUS-PT-QoS-Levels}} {{TOC_right}} | | {{GGUS-header|FAQ GGUS-QoS-Levels}} |
| | | {{DeprecatedAndMovedTo|new_location=https://docs.egi.eu/internal/helpdesk/features/quality-of-support-levels/}} |
| ''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.<br> The level of service is impacting the ticket [[FAQ GGUS-Priority-Colour|priority colour]] in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.
| |
| | |
| = Levels of service =
| |
| | |
| There are three different levels of service, each defining different [[FAQ GGUS-Waiting-For-PT-Process#Respond_to_a_ticket|response times]].
| |
| | |
| *Base
| |
| *Medium
| |
| *Advanced
| |
| | |
| PTs that didn't vote for any level of service explicitly are assumed to provide '''Base''' support.
| |
| | |
| == Base service ==
| |
| | |
| Base service defines a response time of '''5 working days''' regardless of the ticket priority level.
| |
| | |
| == Medium service ==
| |
| | |
| {| cellspacing="0" cellpadding="2" border="1" | |
| |-
| |
| ! scope="col" | Priority
| |
| ! scope="col" | Response time
| |
| |-
| |
| | less urgent, urgent
| |
| | 5 working days
| |
| |-
| |
| | very urgent, top priority
| |
| | 1 working day
| |
| |}
| |
| | |
| == Advanced service ==
| |
| | |
| {| cellspacing="0" cellpadding="2" border="1"
| |
| |-
| |
| ! scope="col" | Priority
| |
| ! scope="col" | Response time
| |
| |-
| |
| | less urgent
| |
| | 5 working days
| |
| |-
| |
| | urgent, very urgent
| |
| | 1 working day
| |
| |-
| |
| | top priority
| |
| | 4 working hours
| |
| |}
| |
| | |
| = Who is providing which level of service =
| |
| | |
| This table shows which SU is providing which QoS.
| |
| | |
| <br>
| |
| | |
| {| cellspacing="0" cellpadding="2" border="1" class="wikitable sortable " | |
| |-
| |
| ! scope="col" | SU
| |
| ! scope="col" | PT
| |
| ! scope="col" | Leader
| |
| ! scope="col" | Contact
| |
| |-
| |
| | colspan="4" | '''Advanced'''
| |
| |-
| |
| | colspan="4" | '''Medium'''
| |
| |-
| |
| | CREAM-BLAH
| |
| | CREAM
| |
| | Lisa Zangrando
| |
| | <br>
| |
| |-
| |
| | EMIR
| |
| | EMIR<br>
| |
| | Shiraz Memon
| |
| | <br>
| |
| |-
| |
| | StoRM
| |
| | VOMS-StoRM
| |
| | Andrea Ceccanti
| |
| | <br>
| |
| |-
| |
| | UNICORE-Client
| |
| | UNICORE
| |
| | Bernd Schuller
| |
| | <br>
| |
| |-
| |
| | UNICORE-Server
| |
| | UNICORE
| |
| | Bernd Schuller
| |
| | <br>
| |
| |-
| |
| | VOMS
| |
| | VOMS-StoRM
| |
| | Andrea Ceccanti
| |
| | <br>
| |
| |-
| |
| | VOMS-Admin
| |
| | VOMS-StoRM
| |
| | Andrea Ceccanti
| |
| | <br>
| |
| |-
| |
| | dCache Support
| |
| | dCache
| |
| | Patrick Fuhrmann
| |
| | <br>
| |
| |-
| |
| | gLite Security
| |
| | gLite security
| |
| | John White
| |
| | <br>
| |
| |-
| |
| | gLite L&B
| |
| | L&B
| |
| | Zdenek Sustr
| |
| |
| |
| |-
| |
| | Gridsite
| |
| | NGI_CZ/Metacentrum
| |
| | Zdenek Sustr/Miroslav Ruda
| |
| |
| |
| |-
| |
| | Proxyrenewal
| |
| | NGI_CZ/Metacentrum
| |
| | Zdenek Sustr/Miroslav Ruda
| |
| |
| |
| |-
| |
| | Information System Development
| |
| | CERN BDII
| |
| | Maria Alandes CERN
| |
| |
| |
| |-
| |
| | 2nd level - software - further - QosCosGrid????
| |
| | QCG
| |
| | Tomasz Piontek
| |
| |
| |
| |-
| |
| | colspan="4" | '''Base'''
| |
| |-
| |
| | ARC
| |
| | NORDUGRID-ARC
| |
| | Balazs Konya / Oxana Smirnova
| |
| | <br>
| |
| |-
| |
| | ARGUS
| |
| | ARGUS
| |
| | Valery Tschopp
| |
| | <br>
| |
| |-
| |
| | DPM Development
| |
| | Oliver Keeble
| |
| | <br>
| |
| |-
| |
| | FTS Development
| |
| | CERN Data
| |
| | Oliver Keeble
| |
| | <br>
| |
| |-
| |
| | lcg_util Development
| |
| | CERN Data
| |
| | Oliver Keeble
| |
| | <br>
| |
| |-
| |
| | LFC Development
| |
| | CERN Data
| |
| | Oliver Keeble
| |
| | <br>
| |
| |-
| |
| | MPI
| |
| | gLite MPI
| |
| | Enol Fernandez
| |
| | <br>
| |
| |-
| |
| | colspan="4" | '''Not defined'''
| |
| |-
| |
| | AMGA
| |
| | AMGA
| |
| | Soonwook Hwang
| |
| |
| |
| |-
| |
| | APEL
| |
| | APEL
| |
| | Alison Packer
| |
| | <br>
| |
| |-
| |
| | SAGA
| |
| | SAGA
| |
| | Antony Wilson
| |
| |
| |
| |-
| |
| | WNoDes
| |
| | WNoDeS
| |
| | Elisabetta Ronchieri
| |
| |
| |
| |-
| |
| | gLite WMS
| |
| | WMS
| |
| | Marco Cecchi
| |
| |
| |
| |-
| |
| | IGE
| |
| | Globus IGE/EGCF
| |
| | ?
| |
| |
| |
| |-
| |
| | EMI WN
| |
| | EMI Common (UI & WN)
| |
| | Cristina Aiftimiei
| |
| |
| |
| |-
| |
| | EMI UI
| |
| | EMI Common (UI & WN)
| |
| | Cristina Aiftimiei
| |
| |
| |
| |-
| |
| | SAM/Nagios EGI Support
| |
| | SAM
| |
| |
| |
| |
| |
| |-
| |
| | SAM/Nagios
| |
| | SAM
| |
| |
| |
| |
| |
| |-
| |
| | GOC DB
| |
| | GOC DB
| |
| |
| |
| |
| |
| |-
| |
| | GGUS
| |
| | GGUS
| |
| |
| |
| |
| |
| |-
| |
| | Operations Portal
| |
| | Ops Portal
| |
| |
| |
| |
| |
| |-
| |
| | Accounting Portal
| |
| | Accounting Portal
| |
| |
| |
| |
| |
| |-
| |
| | Metrics Portal
| |
| | Metric Portal
| |
| |
| |
| |
| |
| |}
| |
The wiki is deprecated and due to be decommissioned by the end of September 2022.
