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| {{GGUS-header|FAQ GGUS-PT-QoS-Levels}} | | {{GGUS-header|FAQ GGUS-QoS-Levels}} |
| ''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.<br>
| | {{DeprecatedAndMovedTo|new_location=https://docs.egi.eu/internal/helpdesk/features/quality-of-support-levels/}} |
| The level of service is impacting the ticket [[FAQ_GGUS-Priority-Colour | priority colour]] in GGUS and the warnings sent to PTs if 75% of the maximum response time of the level of service are over.
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| = Levels of service =
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| There are three different levels of service, each defining different [[FAQ_GGUS-Waiting-For-PT-Process#Respond_to_a_ticket | response times]].
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| * Base
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| * Medium
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| * Advanced
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| PTs that didn't vote for any level of service explicitly are assumed to provide '''Base''' support.
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| == Base service ==
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| Base service defines a response time of '''5 working days''' regardless of the ticket priority level.
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| == Medium service ==
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| {| cellspacing="0" cellpadding="2" border="1" | |
| |-
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| ! scope="col" | Priority
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| ! scope="col" | Response time
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| |-
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| | less urgent, urgent
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| | 5 working days
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| |-
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| | very urgent, top priority
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| | 1 working day
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| |}
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| == Advanced service ==
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| {| cellspacing="0" cellpadding="2" border="1" | |
| |-
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| ! scope="col" | Priority
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| ! scope="col" | Response time
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| |-
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| | less urgent
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| | 5 working days
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| |-
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| | urgent, very urgent
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| | 1 working day
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| |-
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| | top priority
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| | 4 working hours
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| |}
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| = Who is providing which level of service =
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| This table shows which PT is providing which QoS.
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| {| cellspacing="0" cellpadding="2" border="1"
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| |-
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| ! scope="col" | Level of service
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| ! scope="col" | PT
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| |-
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| | Advanced
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| | ARC
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| |-
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| | Medium
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| | CREAM-BLAH, EMIR, StoRM, UNICORE-Client, UNICORE-Server, VOMS, VOMS-Admin, dCache Support, gLite Security
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| |-
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| | Base
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| | All the other PTs
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| |}
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