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Difference between revisions of "FAQ GGUS-QoS-Levels"

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(Created page with "{{GGUS-header|FAQ GGUS-PT-QoS-Levels}} ''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs declared themselves they are willing to provide...")
 
(Deprecate and redirect page)
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{{GGUS-header|FAQ GGUS-PT-QoS-Levels}}
{{GGUS-header|FAQ GGUS-QoS-Levels}}  
''QoS'' stands for ''Quality of Service''. It describes the level of service middleware PTs declared themselves they are willing to provide for EGI.
{{DeprecatedAndMovedTo|new_location=https://docs.egi.eu/internal/helpdesk/features/quality-of-support-levels/}}
= Levels of service =
There are three different levels of service.
* Base
* Medium
* Advanced
PTs that didn't vote for any level of service explicitly are assumed to provide '''Base''' support.
 
== Base service ==
Base service defines a response time of '''5 working days''' regardless of the ticket severity level.
 
== Medium service ==
Medium service defines a response time of '''5 working days''' for ticket severity levels '''less urgent''' and '''urgent'''.
The response times for ticket severity levels '''very urgent''' and '''top priority''' is '''1 working day'''.
 
== Advanced service ==
Advanced service defines a response time of '''5 working days''' for ticket severity level '''less urgent''' and a response time of '''1 working day''' for ticket severity levels '''urgent''' and '''very urgent'''.
The response times for ticket severity level '''top priority''' is '''4 office hours'''.
 
= Who is providing which QoS =
{| cellspacing="0" cellpadding="2" border="1"
|-
! scope="col" | Quality of Service
! scope="col" | PT
|-
| Advanced
| ARC
|-
| Medium
| CREAM-BLAH, EMIR, StoRM, UNICORE-Client, UNICORE-Server, VOMS, VOMS-Admin, dCache Support, gLite Security
|-
| Base
| All the others
|}

Latest revision as of 12:44, 11 March 2022

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GGUS wiki / GGUS Documentation

FAQ GGUS-QoS-Levels


Alert.png This article is Deprecated and has been moved to https://docs.egi.eu/internal/helpdesk/features/quality-of-support-levels/.


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