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FAQ GGUS-New-Support-Unit-or-VO

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GGUS wiki / GGUS Documentation

GGUS-New Support Unit

How can I register a new support unit?

For registering an Operations Centre please follow the instructions here.

Registering a new Support Unit (SU) requires two steps to be done. The first step is to submit a request in the GGUS savannah project. Please provide a short description of the purpose of the new support unit in the request. Additionally a contact email address is required for further discussions.

Alternatively you can submit a GGUS ticket describing your request. The GGUS development team will open, on your behalf a request in the savannah project for planning the effective date of your SU integration as a production GGUS SU. You will receive an automatic notification with the savannah ticket corresponding to your case. If your request is accepted for implementation the second step is • providing an FAQ in the FAQ wiki at describing the new support unit. • providing mail addresses of people who are willing to give support for GGUS tickets. This may be either mail addresses of humans or mailing lists already existing. • registering all people acting as supporters with a valid grid certificate at VO Support: In case you request to provide support for a VO via GGUS you don’t need to provide an FAQ. Instead, please follow the instructions given at

How can I update my certificate data?

Users should update their certificate data before their old certificate expires. They can navigate to the GGUS account info and update their data.

Once the old certificate has expired before updating the account data users have to use their login and password to do so.

Why do I need a login and password?

The login and password are needed in case of the certificate has expired before updating the GGUS account data with the new certificate. However, using a certificate is the preferred way for authentication.

What if I forgot my login and password?

If users forgot their login and password they have to contact GGUS team for either resetting their password or updating the certificate DN with a valid certificate.

The GGUS team could be contacted by either using the Contact link in the navigation bar of GGUS home page or by sending an email to

What if I have questions which are not dealt with by this FAQ?

Please send your question by mail to