FAQ GGUS-Get-Support-Privileges

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FAQ GGUS-Get-Support-Privileges

How do I get support privileges?

For processing tickets of other users and tickets which are assigned to yourself support privileges are required. Therefore users need to be registered at GGUS. For registering the user should go to GGUS home and click the registration link. This link opens the registration form that the user has to fill in. In addition, there are some links where the user can find information about grid certificates. Users who do not have a valid digital certificate can access GGUS via EGI SSO or via login and password. Since the use of login and password will no longer be guaranteed in the future, it is recommended to access GGUS with a valid digital certificate or EGI SSO. Both authentication methods, Grid certificate and EGI SSO, will be guaranteed in the future. After filling in the registration form, the user receives an e-mail from the GGUS employees with his access data to GGUS.

Additional information

GGUS user guide
GGUS short guide
GGUS support staff guide

What if I have questions which are not dealt with by this FAQ?

Please submit a GGUS ticket.