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Difference between revisions of "FAQ GGUS-Decommission-Support-Unit"

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== How can I decommission a Support Unit? ==
== How can I decommission a Support Unit? ==
Decommissioning a Support Unit (SU) can be requested in the [https://savannah.cern.ch/support/?func=additem&group=esc GGUS savannah project].  
Decommissioning a Support Unit (SU) can be requested  
Alternatively you can submit a [http://www.ggus.eu/ GGUS ticket] describing your request. The GGUS development team will open, on your behalf a request in the savannah project for planning the effective date of your SU integration as a production GGUS SU. You will receive an automatic notification with the savannah ticket corresponding to your case.
* by submitting a ticket in the [https://savannah.cern.ch/support/?func=additem&group=esc GGUS savannah project].  
* by submitting a ticket in [https://ggus.eu/pages/ticket.php GGUS]
* by submitting a ticket in [https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements EGI RT]
All communication will be done using the ticket.


== Who will decide on the registration request? ==
== Who will decide on the decommissioning request? ==
The decision on implementation of new support units is made within the [[USAG]] (User Services Advisory Group). Usually a small working group is discussing new request on a weekly phone meeting.
The decision on decommissioning a support unit is made within the GGUS team during the weakly phone conferences.


== When will the decommissioning be done? ==
== When will the decommissioning be done? ==
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== What happens with closed tickets for the SU? ==
== What happens with closed tickets for the SU? ==
All closed tickets for the SU to be decommissioned will be set to status “verified”. This is necessary for avoiding re-opening such tickets as this would break work flows.
All "solved" and "unsolved" tickets for the SU to be decommissioned will be set to status “closed”. This is necessary for avoiding re-opening such tickets as this would break work flows.


== What if I have questions which are not dealt with by this FAQ?  ==
== What if I have questions which are not dealt with by this FAQ?  ==
Please submit a [http://www.ggus.eu/ GGUS ticket].
Please submit a [https://ggus.eu/pages/ticket.php GGUS ticket] or send an [https://ggus.eu/pages/contact.php email] to the GGUS team.

Revision as of 14:04, 16 January 2013

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GGUS wiki / GGUS Documentation


GGUS-Decommission-Support-Unit



How can I decommission a Support Unit?

Decommissioning a Support Unit (SU) can be requested

All communication will be done using the ticket.

Who will decide on the decommissioning request?

The decision on decommissioning a support unit is made within the GGUS team during the weakly phone conferences.

When will the decommissioning be done?

Usually the decommissioning of support units is done with the next release.

What happens with tickets still open for the SU being decommissioned?

The GGUS team check for tickets still open for the SU to be decommissioned and re-assigns them to another SU.

What happens with closed tickets for the SU?

All "solved" and "unsolved" tickets for the SU to be decommissioned will be set to status “closed”. This is necessary for avoiding re-opening such tickets as this would break work flows.

What if I have questions which are not dealt with by this FAQ?

Please submit a GGUS ticket or send an email to the GGUS team.