FAQ GGUS-Account

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How can I manage my account data?

GGUS users should be able to manage their GGUS account data by themselves.

Information about registration and account management is collected on GGUS registration page and could be reached by clicking the "Registration" link on top of GGUS home page.

For managing the GGUS account data the user has to click the link “Check your GGUS account” at the bottom of this page.

How can I update my certificate data?

Users should update their certificate data before their old certificate expires. They can navigate to the registration page, click the link "Check your GGUS account" and update their data. Modifying the DN field will result in an additional DN field: the old DN will be kept and the new DN will be added. Subsequently the user is identified with the two DNs. If the old DN is not valid anymore please just clear the DN field and save the change. Once the old certificate has expired before updating the account data users have to use their login and password to do so. Last but not least the change/deletion of a DN can be requested via a GGUS ticket against GGUS support unit.

How can I add my EGI SSO persistent ID to my account data?

For adding your EGI SSO persistent ID to your account data please do the following:

  • login to GGUS using your EGI SSO account
  • on GGUS home click the Registration link
  • copy the whole string starting with "Your persistent-id is: https://aai.egi.eu/proxy/...." from the yellow text box
  • send this string to support@ggus.org or submit a ticket to GGUS requesting the persistent ID being added to your account data

Why do I need a login and password?

Access via login and password is needed in case the certificate has expired before the GGUS account was updated with the new certificate. However, using a certificate or EGI SSO are the preferred authentication methods.

What if I forgot my login and password?

If users forgot their login and password they have to contact GGUS team for either resetting their password or updating the certificate DN with a valid certificate.

The GGUS team could be contacted by either using the Contact link in the navigation bar of GGUS home page or by sending an email to supportatnospamggus.org.

What if I have questions which are not dealt with by this FAQ?

Please submit a GGUS ticket or send your question by mail to supportatnospamggus.org.