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Difference between revisions of "FAQ GGUS-Account"

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== How can I manage my account data? ==
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GGUS users should be able to manage their GGUS account data by themselves.
 
Information about registration and account management is collected on GGUS [https://ggus.eu/?mode=register_info registration] page and could be reached by clicking the "Registration" link on top of [http://ggus.org GGUS] home page.
 
For managing the GGUS account data the user has to click the link “Check your GGUS account” at the bottom of this page.
 
== How can I update my certificate data? ==
Users should update their certificate data before their old certificate expires. They can navigate to the [https://ggus.eu/pages/accountinfo.php GGUS account] info and update their data.
 
Once the old certificate has expired before updating the account data users have to use their login and password to do so.
 
== Why do I need a login and password? ==
The login and password are needed in case of the certificate has expired before updating the GGUS account data with the new certificate.
However, using a certificate  or EGI SSO are the preferred ways for authentication.
 
== What if I forgot my login and password? ==
If users forgot their login and password they have to contact GGUS team for either resetting their password or updating the certificate DN with a valid certificate.
 
The GGUS team could be contacted by either using the [https://ggus.eu/?mode=contact Contact] link in the navigation bar of [http://ggus.org GGUS] home page or by sending an email to supportatnospamggus.org.
 
== What if I have questions which are not dealt with by this FAQ? ==
Please submit a [http://www.ggus.eu/ GGUS ticket] or send your question by mail to supportatnospamggus.org.

Latest revision as of 16:22, 4 May 2023

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GGUS-Account


Alert.png This article is Deprecated and has been moved to https://docs.egi.eu/internal/helpdesk/account-and-privileges/.