EGI Service requests

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This page provides list of possible service requests that can be made by a user once an SLA is in place:

EGI service catalogue

Applications on Demand

Within this service an end user can request for following:

  • Creationg a new application profile and make it available through one of the available Science Gateways/portal
  • Increasing the size of the cluster created with the EC3/IM
  • Requesting information or an advice

Archive Storage

Within this service an end user can request for following:

  • Creating tape family (Some VOs use to requests the creation of tape families to optimize access to data)
  • Removing data
  • Requesting information or an advice

Cloud Compute

Within this service an end user can request for following:

  • Asking for endorsement of VM images into the VO image list
  • Requesting opening ports / special network configuration
  • Requesting information or an advice

Cloud Container Compute

Within this service an end user can request for following:

  • Requesting opening ports / special network configuration
  • Requesting information or an advice

Data Transfer

Within this service an end user can request for following:

  • Requesting information or an advice

FitSM Training

Within this service an end user can request for following:

  • Requesting information or an advice

ISO 27001 Training

Within this service an end user can request for following:

  • Request quote - Quotes for training offers (typically for in-house training)
  • Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
  • Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
  • Request info about dates - Request info about dates of potential future courses

High-Throughput Compute

Within this service an end user can request for following:

  • Changing configuration of a VO (certificates, authorization rules)
  • Updating middleware or application software to provide new features
  • Providing accounting/usage information
  • Killing processes
  • Updating job execution environment
  • Requesting information or an advice

Online Storage

Within this service an end user can request for following:

  • Requesting information or an advice

EGI Check-in

Within this service an end user can request for following:

  • Requesting information or an advice
  • Removing personal data

Notebooks

Within this service an end user can request for following:

  • Requesting information or an advice
  • New kernels or libraries for notebooks - Request new kernels to be available in the notebooks (e.g. Julia programming language) or the installation of general purpose libraries (python or other) so they persist between sessions.
  • Custom notebook environment - Allow users to run a custom environment for their notebooks. Users should provide a docker image or Dockerfile compatible with JupyterHub v0.9.
  • Access to community specific services - Request the configuration of the notebooks environment to access external community-specific services.

Training Infrastructure

Within this service an end user can request for following:

  • Endorsing VM image for the VO-wide image list used by this infrastructure
  • Supporting creation of custom VM image that encapsulates training environment/software
  • Setup of a UI with training accounts
  • Requesting information or an advice