Difference between revisions of "EGI Service requests"

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please see https://confluence.egi.eu/display/EGISLM/EGI+Service+requests
 
 
This page provides list of possible service requests that can be made by a user once an SLA is in place:
 
 
 
= EGI service catalogue  =
 
 
 
== Applications on Demand  ==
 
 
 
Within this service an end user can request for following:
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Creationg a new application profile and make it available through one of the available Science Gateways/portal</span>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Increasing the size of the cluster created with the EC3/IM </span>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== Archive Storage  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Creating tape family (Some VOs use to requests the creation of tape families to optimize access to data)</span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Removing data</span>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== Cloud Compute  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Asking for endorsement of VM images into the VO image list</span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Requesting opening ports / special network configuration</span>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== Cloud Container Compute  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Requesting opening ports / special network configuration</span>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== DataHub  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
*Requesting access to a specific space
 
 
 
== Data Transfer  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== FitSM Training  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== ISO 27001 Training  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*Request quote - Quotes for training offers (typically for in-house training)
 
*Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
 
*Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
 
*Request info about dates - Request info about dates of potential future courses
 
 
 
== High-Throughput Compute  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Changing configuration of a VO (certificates, authorization rules)</span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Updating middleware or application software to provide new features</span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Providing accounting/usage information</span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Killing processes</span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Updating job execution environment</span>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== Online Storage  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
 
 
== EGI Check-in  ==
 
 
 
Within this service an end user can request for following:
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 
*Removing personal data
 
 
 
== Notebooks  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*Requesting information or an advice
 
*New kernels or libraries for notebooks - Request new kernels to be available in the notebooks (e.g. Julia programming language) or the installation of general purpose libraries (python or other) so they persist between sessions.
 
*Custom notebook environment - Allow users to run a custom environment for their notebooks. Users should provide a docker image or Dockerfile compatible with JupyterHub v0.9.
 
*Access to community specific services - Request the configuration of the notebooks environment to access external community-specific services.
 
 
 
== Training Infrastructure  ==
 
 
 
Within this service an end user can request for following:<br>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Endorsing VM image for the VO-wide image list used by this infrastructure </span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Supporting creation of custom VM image that encapsulates training environment/software</span>
 
 
 
*<span style="color: rgb(0,0,0);text-decoration: none;">Setup of a UI with training accounts</span>
 
 
 
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span>
 

Latest revision as of 13:58, 26 August 2020