Difference between revisions of "EGI Service requests"
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Within this service an end user can request for following:<br> | Within this service an end user can request for following:<br> | ||
* Request quote - Quotes for training offers (typically for in-house training) | *Request quote - Quotes for training offers (typically for in-house training) | ||
* Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority) | *Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority) | ||
* Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong) | *Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong) | ||
* Request info about dates - Request info about dates of potential future courses | *Request info about dates - Request info about dates of potential future courses | ||
== High-Throughput Compute == | == High-Throughput Compute == | ||
Line 85: | Line 85: | ||
*<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span> | *<span style="color: rgb(51,51,51);text-decoration: none;">Requesting information or an advice</span> | ||
== Notebooks<span style="color: rgb(51,51,51);text-decoration: none;" /> == | |||
Within this service an end user can request for following:<br> | |||
*Requesting information or an advice | |||
*New kernels or libraries for notebooks - Request new kernels to be available in the notebooks (e.g. Julia programming language) or the installation of general purpose libraries (python or other) so they persist between sessions. | |||
*Custom notebook environment - Allow users to run a custom environment for their notebooks. Users should provide a docker image or Dockerfile compatible with JupyterHub v0.9. | |||
*Access to community specific services - Request the configuration of the notebooks environment to access external community-specific services. | |||
== Training Infrastructure == | == Training Infrastructure == |
Revision as of 14:51, 18 September 2018
This page provides list of possible service requests that can be made by a user once an SLA is in place:
EGI service catalogue
Applications on Demand
Within this service an end user can request for following:
- Creationg a new application profile and make it available through one of the available Science Gateways/portal
- Increasing the size of the cluster created with the EC3/IM
- Requesting information or an advice
Archive Storage
Within this service an end user can request for following:
- Creating tape family (Some VOs use to requests the creation of tape families to optimize access to data)
- Removing data
- Requesting information or an advice
Cloud Compute
Within this service an end user can request for following:
- Asking for endorsement of VM images into the VO image list
- Requesting opening ports / special network configuration
- Requesting information or an advice
Cloud Container Compute
Within this service an end user can request for following:
- Requesting opening ports / special network configuration
- Requesting information or an advice
Data Transfer
Within this service an end user can request for following:
- Requesting information or an advice
FitSM Training
Within this service an end user can request for following:
- Requesting information or an advice
ISO 27001 Training
Within this service an end user can request for following:
- Request quote - Quotes for training offers (typically for in-house training)
- Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
- Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
- Request info about dates - Request info about dates of potential future courses
High-Throughput Compute
Within this service an end user can request for following:
- Changing configuration of a VO (certificates, authorization rules)
- Updating middleware or application software to provide new features
- Providing accounting/usage information
- Killing processes
- Updating job execution environment
- Requesting information or an advice
Online Storage
Within this service an end user can request for following:
- Requesting information or an advice
Notebooks
Within this service an end user can request for following:
- Requesting information or an advice
- New kernels or libraries for notebooks - Request new kernels to be available in the notebooks (e.g. Julia programming language) or the installation of general purpose libraries (python or other) so they persist between sessions.
- Custom notebook environment - Allow users to run a custom environment for their notebooks. Users should provide a docker image or Dockerfile compatible with JupyterHub v0.9.
- Access to community specific services - Request the configuration of the notebooks environment to access external community-specific services.
Training Infrastructure
Within this service an end user can request for following:
- Endorsing VM image for the VO-wide image list used by this infrastructure
- Supporting creation of custom VM image that encapsulates training environment/software
- Setup of a UI with training accounts
- Requesting information or an advice