Difference between revisions of "EGI Service OLA and UA guide"

From EGIWiki
Jump to: navigation, search
imported>Krakow
(Replaced content with "see https://confluence.egi.eu/display/EGISLM/EGI+Service+OLA+and+UA+guide")
(Tag: Replaced)
 
Line 1: Line 1:
{{Template:Op menubar}} {{OLA_SLA_UA_menubar}}{{TOC_right}}
+
see https://confluence.egi.eu/display/EGISLM/EGI+Service+OLA+and+UA+guide
 
 
<br>
 
 
 
= Purpose  =
 
 
 
The purpose of EGI Service OLA/UA is to create a reliable, trust-based communication channel between the EGI Foundation and the providers to agree on the services, their levels and the types of support.
 
 
 
OLAs/UAs are not legal contracts but, as agreements, they outline the clear intentions to collaborate and support research.
 
 
 
EGI Foundation is interested in:
 
 
 
*platforms which facilitate provisioning of high quality EGI Infrastructure
 
*platforms which serves and support EGI Communities research
 
 
 
= Benefits  =
 
 
 
== For EGI provider (EGI council members)  ==
 
 
 
*Recognition and greater visibility
 
**entry in EGI Catalogue
 
**entry in EGI Marketplace (for requestable services)
 
*Centralized monitoring system
 
*Opportunities for operation's cost sharing through projects or EGI membership fees
 
*Improvement of communication with the customers through centralized EGI Helpdesk system<br>
 
 
 
== For EGI supplier (EGI participant or EGI partner)  ==
 
 
 
*Recognition and greater visibility
 
**entry in EGI Marketplace (for requestable services)
 
**EGI Foundation acknowledges the provider for supporting EGI infrastructure
 
*Centralized monitoring system
 
*Improvement of communication with the customers through centralized EGI Helpdesk system
 
*Possible SLA for underling resources
 
 
 
== For EGI Foundation  ==
 
 
 
*Clarity of expectations and responsibilities
 
*Mature partnership with platform providers
 
*Providing value to EGI Community through high quality platforms
 
*Ensuring a foundation of a control process to what is being delivered in the EGI Federation
 
 
 
= Requirements  =
 
 
 
{| class="wikitable"
 
|-
 
!
 
! '''EGI Provider'''
 
! '''EGI Supplier'''
 
|-
 
| '''Registration in EGI service registry'''
 
| yes
 
| yes
 
|-
 
| '''Support through EGI Helpdesk'''
 
| yes
 
| yes if EGI services relies on the service
 
|-
 
| '''Interoperability with EGI services'''
 
| yes
 
| yes
 
|-
 
| '''Agreement on access rules and policies'''
 
| yes
 
| yes
 
|-
 
| '''Acceptance of EGI monitoring'''
 
| yes
 
| yes
 
|-
 
| '''Service performance report'''
 
| yes
 
| yes
 
|-
 
| '''Platform Service report (no. users)'''
 
| yes
 
| yes if EGI services relies on the service
 
|-
 
| '''Acknowledgement'''
 
| EGI Foundation by Provider
 
|
 
*Provider by EGI Foundation fo supporting EGI infrastructure/community&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
*EGI Foundation by Provider if relies on EGI service
 
 
 
|}
 
 
 
= Required information to start  =
 
 
 
The Provider should provide following information:
 
 
 
*Provider contact: person (and email address) who will agree on OLA
 
*Start date: stat date of service to be delivered
 
*End date: end date of service to be delivered
 
*Platform description:
 
**Short description for Customers
 
**Url link
 
**License
 
**Technology provider
 
**Operations provider
 
**Technical activities
 
**Coordination activities
 
**Operation activities
 
**Maintenance activities
 
*Service Targets
 
**[[Service Level Target - Availability Reliability|Availability&nbsp;%]]
 
**[[Service Level Target - Availability Reliability|Reliability&nbsp;%]]
 
**[[Service Level Target - Quality of Support|Quality of Support levels]]
 
 
 
= Reporting  =
 
 
 
Following reports are required for the agreements:
 
 
 
{| class="wikitable"
 
|-
 
| '''Report title'''
 
| '''Contents'''
 
| '''When'''
 
| '''From'''
 
| '''To'''
 
| '''Frequency'''
 
|-
 
| Services Performance Report
 
| The document provides the overall assessment of service performance (per month) and Service target performance achieved given period.
 
| if part of EGI Catalogue
 
| EGI provider
 
| EGI Foundation
 
| Every six months
 
|-
 
| Platform Service report
 
| The document provides usage records (resources used, users) of the provider service during given period
 
| if part of EGI Catalogue or <br>provider runs a service on top of EGI Resources
 
| EGI provider
 
| EGI Foundation
 
| Yearly and with the Agreement ending
 
|-
 
| Scientific Publications report
 
| The document provides list of scientific publications benefiting from the Service.
 
| if provider runs a service on top of EGI Resources
 
| EGI provider or EGI supplier
 
| EGI Foundation
 
| Yearly and with the Agreement ending
 
|}
 
 
 
All reports shall follow predefined [https://documents.egi.eu/public/ShowDocument?docid=2748 templates].
 

Latest revision as of 14:38, 25 August 2020