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Difference between revisions of "EGI Service OLA and UA guide"
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(Created page with "{{Template:Op menubar}} {{OLA_SLA_UA_menubar}}{{TOC_right}} <br> = Purpose = The purpose of EGI Service OLA/UA is to create a reliable, trust-based communication channel be...") |
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*Possible SLA for underling resources | *Possible SLA for underling resources | ||
== For EGI Foundation== | == For EGI Foundation == | ||
*Clarity of expectations and responsibilities | *Clarity of expectations and responsibilities | ||
*Mature partnership with platform providers | *Mature partnership with platform providers | ||
*Providing value to EGI Community through high quality platforms | *Providing value to EGI Community through high quality platforms | ||
*Ensuring a foundation of a control process to what is being delivered in the EGI Federation | *Ensuring a foundation of a control process to what is being delivered in the EGI Federation | ||
=Requirements= | = Requirements = | ||
{| class="wikitable" | |||
|- | |||
| | |||
| '''EGI Provider''' | |||
| '''EGI Supplier''' | |||
|- | |||
| '''Registration in EGI service registry''' | |||
| yes | |||
| yes | |||
|- | |||
| '''Support through EGI Helpdesk''' | |||
| yes | |||
| yes if EGI services relies on the service | |||
|- | |||
| '''Interoperability with EGI services''' | |||
| yes | |||
| yes | |||
|- | |||
| '''Agreement on access rules and policies''' | |||
| yes | |||
| yes | |||
|- | |||
| '''Acceptance of EGI monitoring''' | |||
| yes | |||
| yes | |||
|- | |||
| '''Service performance report''' | |||
| yes | |||
| yes | |||
|- | |||
| '''Platform Service report (no. users)''' | |||
| yes | |||
| yes if EGI services relies on the service | |||
|- | |||
| '''Acknowledgement''' | |||
| EGI Foundation by Provider | |||
| | |||
*Provider by EGI Foundation fo supporting EGI infrastructure/community | |||
*EGI Foundation by Provider if relies on EGI service | |||
|} | |||
[[Category:Service_Level_Management]] | [[Category:Service_Level_Management]] | ||
Revision as of 15:19, 5 January 2017
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| EGI OLA/SLA/UA framework: | EGI OLA SLA framework • | EGI OLA SLA status • | Metric Definitions • | RC performance • | RP performance • | EGI services performance • |
Purpose
The purpose of EGI Service OLA/UA is to create a reliable, trust-based communication channel between the EGI Foundation and the providers to agree on the services, their levels and the types of support.
OLAs/UAs are not legal contracts but, as agreements, they outline the clear intentions to collaborate and support research.
EGI Foundation is interested in:
- platforms which facilitate provisioning of high quality EGI Infrastructure
- platforms which serves and support EGI Communities research
Benefits
For EGI provider (EGI council members)
- Recognition and greater visibility
- entry in EGI Catalogue
- entry in EGI Marketplace (for requestable services)
- Centralized monitoring system
- Opportunities for operation's cost sharing through projects or EGI membership fees
- Improvement of communication with the customers through centralized EGI Helpdesk system
For EGI supplier (EGI participant or EGI partner)
- Recognition and greater visibility
- entry in EGI Marketplace (for requestable services)
- EGI Foundation acknowledges the provider for supporting EGI infrastructure
- Centralized monitoring system
- Improvement of communication with the customers through centralized EGI Helpdesk system
- Possible SLA for underling resources
For EGI Foundation
- Clarity of expectations and responsibilities
- Mature partnership with platform providers
- Providing value to EGI Community through high quality platforms
- Ensuring a foundation of a control process to what is being delivered in the EGI Federation
Requirements
| EGI Provider | EGI Supplier | |
| Registration in EGI service registry | yes | yes |
| Support through EGI Helpdesk | yes | yes if EGI services relies on the service |
| Interoperability with EGI services | yes | yes |
| Agreement on access rules and policies | yes | yes |
| Acceptance of EGI monitoring | yes | yes |
| Service performance report | yes | yes |
| Platform Service report (no. users) | yes | yes if EGI services relies on the service |
| Acknowledgement | EGI Foundation by Provider |
|