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| | see https://confluence.egi.eu/display/EGISLM/EGI+Service+OLA+and+UA+guide |
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| <br>
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| = Purpose =
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| The purpose of EGI Service OLA/UA is to create a reliable, trust-based communication channel between the EGI Foundation and the providers to agree on the services, their levels and the types of support.
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| OLAs/UAs are not legal contracts but, as agreements, they outline the clear intentions to collaborate and support research.
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| EGI Foundation is interested in: | |
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| *platforms which facilitate provisioning of high quality EGI Infrastructure
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| *platforms which serves and support EGI Communities research
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| = Benefits =
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| == For EGI provider (EGI council members) ==
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| *Recognition and greater visibility
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| **entry in EGI Catalogue
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| **entry in EGI Marketplace (for requestable services)
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| *Centralized monitoring system
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| *Opportunities for operation's cost sharing through projects or EGI membership fees
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| *Improvement of communication with the customers through centralized EGI Helpdesk system<br>
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| == For EGI supplier (EGI participant or EGI partner) ==
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| *Recognition and greater visibility
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| **entry in EGI Marketplace (for requestable services)
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| **EGI Foundation acknowledges the provider for supporting EGI infrastructure
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| *Centralized monitoring system
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| *Improvement of communication with the customers through centralized EGI Helpdesk system
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| *Possible SLA for underling resources
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| == For EGI Foundation==
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| *Clarity of expectations and responsibilities
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| *Mature partnership with platform providers
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| *Providing value to EGI Community through high quality platforms
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| *Ensuring a foundation of a control process to what is being delivered in the EGI Federation
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| =Requirements=
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| [[Category:Service_Level_Management]]
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