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Difference between revisions of "EGI OLA SLA framework"

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see https://confluence.egi.eu/display/EGISLM/EGI+OLA+SLA+framework
[[Category:Service_Level_Management]]
 
 
Crucial to EGI is the maximization of the Quality of Service provided by EGI services and experienced by an end-user. Services have to comply with a minimum set of requirements to jointly offer a reliable, secure and highly available service infrastructure. These requirements are defined by the OLA/SLA framework, which supports service management at various levels: Resource Centre (RC), Resource infrastructure Provider (RP), EGI.eu and Technology Provider.
 
 
[[Image:OLA SLA framework.png|600px|OLA_SLA_framework.png]]
 
 
 
The framework is comprised of agreements defining the minimum set of services and the corresponding minimum performance provided:
 
* Operational Level Agreement (OLA): An agreement between an IT Service Provider and another part of the same organisation. An OLA supports the IT Service Provider’s delivery of IT Services to Users. The OLA defines the goods or Services to be provided and the responsibilities of both parties.
* Service Level Agreement (SLA): An agreement between a Service Provider and a customer/client. The SLA describes the IT Service, documents service level targets and specifies the responsibilities of the Service Provider and the customer/client.. A single SLA may cover multiple IT Services or multiple customers/clients.
* Underpinning Agreement (UA): An agreement between an IT service provider and a third party. The third party provides goods or services that support delivery of an IT Service to a customer/client. The Underpinning Agreement defines targets and responsibilities that are required to meet agreed service level targets in one or more Service Level Agreements.
 
 
 
1) The Resource Centre OLA (RC OLA) [RCOLA]. This agreement is defined between a Resource Centre (RC) and the respective Resource infrastructure Provider (RP).
2) The Resource infrastructure Provider OLA (RP OLA) [RPOLA]. This agreement is defined between a Resource infrastructure Provider (RP), its respective Resource Centres (RCs), and EGI.eu.
3) The EGI.eu OLA (which is to be distinguished from the top level EGI OLA framework) [EGIOLA]. This agreement is defined between EGI Core services and activates providers and EGI.eu that are offered to the EGI partners and the RPs.
The milestone summarizes the advancements made in PY4 with respect to EGI Operational Level Agreements for services provided by EGI.eu, RPs and RCs, the current status of performance reporting and the PY5 work plan.
A more detailed overview of the EGI OLA framework is given in section 2. The description of the EGI.eu OLA is provided in Section 3. Section 4 provides an update on the current targets for Resource Centres and Resource infrastructure Provider services. The related reporting mechanisms are described in section 5. Section 6 presents the PY5 work plan, and Section 7 concludes the deliverable.
 
 
= EGI OLA SLA framework  =
 
 
#Resource Center (RC) OLA - defines the minimum set of operational services and the respective quality parameters that a Resource Centre is required to provide in EGI.
#Resource infrastructure Provider (RP) OLA - defines the minimum set of operational services and the respective quality parameters that an EGI Resource infrastructure Provider is required to provide.
#[https://documents.egi.eu/public/ShowDocument?docid=2278 EGI.eu OLA ]- define conditions under which [[Core EGI Activities|EGI Core services]] are offered to EGI.eu by its the partners.It supports delivery of what was promissed in EGI.eu SLA.<br>
#EGI.eu SLA - define conditions under which [[Core EGI Activities|EGI Core services]] are offered to NGIs by EGI.eu<br>
#[https://documents.egi.eu/document/2282 Technology Provider (TP) Underpinning Agreement] - defines conditions under which middleware support is provided to the EGI&nbsp;community<br>
#[https://documents.egi.eu/public/ShowDocument?docid=2371 VO SLA] - define user specific conditions under which EGI resources are provided to EGI&nbsp;User (VO). Agreed between EGI.eu and VO.<br>
#VO OLA -&nbsp; define user specific conditions under which Resource Center resources are provided to support VO SLAs. Agreed between EGI.eu and Resource Center.<br>
 
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Latest revision as of 13:49, 25 August 2020