EGI.eu Operations Oversight Pages

EGI Grid Operations oversight of the e-Infrastructure is a co-ordination task for ensuring that GRID monitoring across EGI runs smoothly. This team communicates among the 3 groups - Operations and e-Infrastructure Oversight (OE); Operational Documentation (OD); and "Coordination of interoperations between NGIs and with other Grids".

The Operations oversight team works with the Tool Developers (and particularly the OTAG group), NGIs and their Operations Teams (ROD). There are regular phone meetings for the co-ordinators and others working in the tasks. The OE co-ordinators also organise face to face meetings for the ROD teams 3 to 4 times a year.

Co-ordinators:: Ron Trompert (Chair), Marcin Radecki, Luuk Uljee
Deputy:: Malgorzata Krakowian
Contact:

There are 3 mailing lists used for different cases:
- manager-central-operator-on-duty AT mailman.egi.eu - for COD managerial issues like suggesting changes in procedures, tools. COD managers are recipients of this list.
- central-operator-on-duty AT mailman.egi.eu - for reporting COD day-to-day issues like problems with tools or Nagios tests. COD shifters are recipients of this list.
- all-central-operator-on-duty AT mailman.egi.eu - for contacting all ROD teams in NGIs. Each ROD team is a recipient of this list.

COD offical web pages

Procedures used in COD activity

In this section were collected all procedures in force for COD

COD shifters daily work instructions

In this section were collected all work instructions containing detailed instructions that specify exactly what steps to follow to carry out an activity.

Dealing with the GGUS tickets assigned to COD

Link to all GGUS tickets assigned to COD
COD shifter is oblige to check current status of all tickets assigned in GGUS to COD
If the ticket is waiting for COD action then he/she should perform the action
In case of request for:
- ROD certification see New ROD team certification work instruction
- New NGI creation see New NGI creation process coordination
- Operations Centre decommission see Operations Centre decommission process coordination
- Setting Nagios test critical see Procedure for setting Nagios tests critical for COD
If the shifter doesn't know what kind of action should be taken, he/she should contact with COD managers

Handover

At the and of the shift handover should be submitted
- Problems on the dashboard which will pass to next week: the ggus id of the ticket and when next escalation step should be taken
- GGUS tickets assigned to COD: for each one should be provided last status and the action taken by the shifter
- Other issues: problems with the tools etc.