EGI Infrastructure operations oversight

EGI.eu Operations Oversight Pages

EGI Grid Operations oversight of the e-Infrastructure is a co-ordination task for ensuring that GRID monitoring across EGI runs smoothly. This team communicates among the 3 groups - Operations and e-Infrastructure Oversight (OE); Operational Documentation (OD); and "Coordination of interoperations between NGIs and with other Grids".

The Operations oversight team works with the Tool Developers (and particularly the OTAG group), NGIs and their Operations Teams (ROD). There are regular phone meetings for the co-ordinators and others working in the tasks. The OE co-ordinators also organise face to face meetings for the ROD teams 3 to 4 times a year.

Co-ordinators:

Ron Trompert (Chair), Marcin Radecki, Luuk Uljee

Deputy:

Malgorzata Krakowian

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COD offical web pages

• Operations Support Metrics
• Critical tests list

Procedures used in COD activity

In this section were collected all procedures in force for COD

• ROD oversight duties
• New NGI creation process coordination
• Availability_and_reliability_monthly_statistics
• Operations Centre decommission process coordination
• Procedure for setting Nagios tests critical for COD

COD shifters daily work instructions

In this section were collected all work instructions containing detailed instructions that specify exactly what steps to follow to carry out an activity.

Dealing with the GGUS tickets assigned to COD

• Link to all GGUS tickets assigned to COD
• COD shifter is oblige to check current status of all tickets assigned in GGUS to COD
• If the ticket is waiting for COD action then he/she should perform the action
  • If the shifter doesn't know what kind of action should be taken, he/she should contact with COD managers

New ROD team certification work instruction

• New ROD team certification work instruction

Availability/reliability reports

• Handling availability/reliability reports: Availability and reliability work instruction
  • Ticket Numbers for COD for handling AR reports
  • AR reports metrics

Issues on Operational portal dashboard

• Escalation for operational problem with ROD - work instruction

Handover

• At the and of the shift handover should be submitted
  • Problems on the dashboard which will pass to next week: the ggus id of the ticket and when next escalation step should be taken
  • GGUS tickets assigned to COD: for each one should be provided last status and the action taken by the shifter
  • Other issues: problems with the tools etc.

Internal area

• Phone confs Meetings and Agenda

• List of typical problems with RODs

NOTE: all procedures should contain the following template: https://wiki.egi.eu/wiki/PDT:Procedure_Template

Approved

• New NGI creation process coordination

• Handling availability/reliability reports

• COD escalation procedure

• Operations Centre decommission process coordination

• Procedure for setting Nagios tests critical for COD

OTAG topics

• RT tickets
• COD interaction with Dashboard team (draft)
• COD topic to be discussed on OTAG meeting
• Collection of dashboard requirements regarding COD work (draft)

Pages in draft state

• Improvements to Availability Calculation Procedure (draft)

• Collection of GOC DB requirements regarding COD work (draft)

• A/R fixing procedure (draft)