EGI Infrastructure operations oversight

EGI.eu Operations Oversight Pages

EGI Grid Operations oversight of the e-Infrastructure is a co-ordination task for ensuring that GRID monitoring across EGI runs smoothly. This team communicates among the 3 groups - Operations and e-Infrastructure Oversight (OE); Operational Documentation (OD); and "Coordination of interoperations between NGIs and with other Grids".

The Operations oversight team works with the Tool Developers (and particularly the OTAG group), NGIs and their Operations Teams (ROD). There are regular phone meetings for the co-ordinators and others working in the tasks. The OE co-ordinators also organise face to face meetings for the ROD teams 3 to 4 times a year.

Co-ordinators:

Ron Trompert (Chair), Marcin Radecki, Luuk Uljee

Deputy:

Malgorzata Krakowian

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COD offical web pages

• Operations Support Metrics
• Critical tests list

COD procedures

In this section were collected all procedures in force for COD

• ROD oversight duties
• New NGI creation process coordination
• Availability_and_reliability_monthly_statistics

COD shifters daily work instructions

In this section were collected all work instructions containing detailed instructions that specify exactly what steps to follow to carry out an activity.

• Dealing with the GGUS tickets assigned to COD: Link to all GGUS tickets assigned to COD
  • COD shifter is oblige to check current status of all tickets assigned in GGUS to COD
  • If the ticket is waiting for COD action then he/she should perform the action
    • New ROD team certification work instruction
    • Handling availability/reliability reports: Availability and reliability work instruction
      • Ticket Numbers for COD for handling AR reports
      • AR reports metrics
  • If the shifter doesn't know what kind of action should be taken, he/she should contact with COD managers
• Dealing with issues on Operational portal dashboard
  • Escalation for operational problem with ROD - technical requirements

Internal area

• Phone confs Meetings and Agenda

• List of typical problems with RODs

NOTE: all procedures should contain the following template: https://wiki.egi.eu/wiki/PDT:Procedure_Template

Approved

• New NGI creation process coordination

• Handling availability/reliability reports

• COD escalation procedure

• Operations Centre decommission process coordination

OTAG topics

• RT tickets
• COD interaction with Dashboard team (draft)
• COD topic to be discussed on OTAG meeting
• Collection of dashboard requirements regarding COD work (draft)

Pages in draft state

• Procedure for setting Nagios tests critical for COD (draft)

• Improvements to Availability Calculation Procedure (draft)

• Collection of GOC DB requirements regarding COD work (draft)

• A/R fixing procedure (draft)