EGI Infrastructure operations oversight

EGI.eu Operations Oversight Pages

EGI Grid Operations oversight of the e-Infrastructure is a co-ordination task for ensuring that GRID monitoring across EGI runs smoothly. This team communicates among the 3 groups - Operations and e-Infrastructure Oversight (OE); Operational Documentation (OD); and "Coordination of interoperations between NGIs and with other Grids".

The Operations oversight team works with the Tool Developers (and particularly the OTAG group), NGIs and their Operations Teams (ROD). There are regular phone meetings for the co-ordinators and others working in the tasks. The OE co-ordinators also organise face to face meetings for the ROD teams 3 to 4 times a year.

Co-ordinators:

Ron Trompert (Chair), Marcin Radecki, Luuk Uljee

Deputy:

Malgorzata Krakowian

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COD offical web pages

• Operations Support Metrics

COD shifters daily duties

• ROD oversight duties
• GGUS tickets assigned to COD
• Handling availability/reliability reports
  • Internal Procedure for COD for handling AR reports
  • Ticket Numbers for COD for handling AR reports
• New NGI creation process coordination
  • New ROD team certification procedure

Pages in draft state

• Escalation for operational problem with ROD draft

Internal area

• Phone confs Meetings and Agenda

• COD Action list

Pages in draft state

• Improvements to Availability Calculation Procedure (draft)

• EGEE ROC decommission process coordination (draft)

• New COD escalation procedure (draft)

• Collection of dashboard requirements regarding COD work (draft)

• Collection of GOC DB requirements regarding COD work (draft)

• Setting Nagios tests critical procedure (draft)

• A/R fixing procedure (draft)

• Energence Suspension Procedure (draft)

• List of typical problems with RODs