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Difference between revisions of "EGI Infrastructure operations oversight"
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The Grid operations oversight activities are performed by '''COD '''team on the EGI level and by '''ROD '''teams on the Operations Centres level. | The Grid operations oversight activities are performed by '''COD '''team on the EGI level and by '''ROD '''teams on the Operations Centres level. | ||
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'''COD '''is a small team responsible for coordination of RODs, provided on a global layer. COD represents the whole ROD structure in terms of technical requirements for operations tools as well as on political level. | |||
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'''ROD '''is a team responsible for solving problems on the infrastructure according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each ROC and requires procedural knowledge on the process (rather than technical skills) for their work. | |||
'''ROD '''is a team responsible for solving problems on the infrastructure according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each ROC and requires procedural knowledge on the process (rather than technical skills) for their work. | |||
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Revision as of 15:08, 30 May 2011
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Grid operations oversight activitie includes the detection and coordination of the diagnosis of problems affecting the entire EGI e-Infrastructure during the entire lifecycle until resolution, the reporting of middleware issues to the developers, the execution of quality checks of the services provided by NGIs, and the handling of operational problems that can not be solved at the NGI level. This task coordinates the oversight of the NGI e-Infrastructures (run under the responsibility of the NGIs), which – at the NGI level – includes the monitoring of the services operated by sites, the management of tickets and their follow up for problem resolution, the suspension of a site when deemed necessary.
The Grid operations oversight activities are performed by COD team on the EGI level and by ROD teams on the Operations Centres level.
COD is a small team responsible for coordination of RODs, provided on a global layer. COD represents the whole ROD structure in terms of technical requirements for operations tools as well as on political level.
ROD is a team responsible for solving problems on the infrastructure according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each ROC and requires procedural knowledge on the process (rather than technical skills) for their work.
People and contactPeople performing the activities and contact points to them can be found:
DutiesCOD team is responsible for the global oversight over the whole EGI infrastructure. More details: COD_Duties ROD team is responsible for handling of operational problems within own NGI. More details: ROD_duties |
Resources
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