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EGI ITSM PROC SLM6 Negotiate/sign/update/resign an OLA

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Title Manage bid for service provisioning
Document link https://wiki.egi.eu/wiki/EGI_ITSM_PROC04
Last modified Provide last document version and date of modification!
Process Service portfolio management/Service level management
Contact sergio.andreozzi@egi.eu
Document Status Draft
Approved Date
Procedure Statement This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning.


Overview

This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning.

Definitions

Please refer to the EGI Glossary for the definitions of the terms used in this procedure.

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

Entities involved in the procedure

  • SPM process owner
  • SPM process manager
  • EGI Council
  • EGI.eu executive board
  • SLM process manager

Triggers

The execution of this procedure is usually triggered by:

  • (EGI Council

Steps

Step#
Responsible Action Prerequisites, if any
1
SPM process manager
 Bidding service description is prepared based on the SDTP

2
SPM process owner Ask EGI Council to endorse selection criteria for service provisioning
3
EGI Council
 EGI Council approval
4
SPM process owner The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance) 
5
SPM process manager

Interest is collected
6
SPM process manager The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest):
  1. The mandatory baseline technical service that will be delivered by the partner.
  2. The affordability (i.e. total cost) of the service to EGI and the risks associated with any matching funding that the partner will need
  3. Any additional technical service that the partner wishes to propose as part of their offer
7
SPM process owner A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on:
  1. The technical and managerial credibility of the solution being offered.
  2. The SLA being provided around the solution.
  3. The cost of the solution to EGI.eu.
8
EGI.eu Executive Board Propose to the EGI Council which partners should deliver the service.
9
SLM process manager Send confirmation letter to service provider
10
SLM process manager
 Prepare and agree OLA
11
SLM process manager Send funding and reporting details letter to the service provider
12 SPM process manager Trigger Service Portfolio procedure

Revision History

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