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Difference between revisions of "EGI ITSM PROC SLM6 Negotiate/sign/update/resign an OLA"
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Steps
| Line 5: | Line 5: | ||
|Doc_link = https://wiki.egi.eu/wiki/EGI_ITSM_PROC04 | |Doc_link = https://wiki.egi.eu/wiki/EGI_ITSM_PROC04 | ||
|Version = 0.1 | |Version = 0.1 | ||
|Process = | |Process = Service level management | ||
|Contact = | |Contact = malgorzata.krakowian@egi.eu | ||
|Doc_status = Draft | |Doc_status = Draft | ||
|Approval_date = | |Approval_date = | ||
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The execution of this procedure is usually triggered by: | The execution of this procedure is usually triggered by: | ||
*('''EGI Council'''<br> | *('''EGI Council'''): Approval in Step 4 [[EGI_ITSM_PROC03_Manage_the_organizational_structure_involved_in_delivering_services|EGI_ITSM_PROC03]]<br> | ||
= Steps<br> = | = Steps<br> = | ||
{| class="wikitable" | {| class="wikitable" | ||
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| 1<br> | | 1<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process manager'''<br> | ||
| Bidding service description is prepared based on the SDTP <br> | | Bidding service description is prepared based on the SDTP <br> | ||
| <br> | | <br> | ||
| Line 54: | Line 54: | ||
| 2<br> | | 2<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process owner''' | ||
| Ask EGI Council to endorse selection criteria for service provisioning | | Ask EGI Council to endorse selection criteria for service provisioning | ||
| <br> | | <br> | ||
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| 4<br> | | 4<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process owner''' | ||
| The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance) | | The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance) | ||
| <br> | | <br> | ||
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| 5<br> | | 5<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process manager''' | ||
| | | | ||
Interest is collected<br> | Interest is collected<br> | ||
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| 6<br> | | 6<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process manager''' | ||
| The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest): | | The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest): | ||
#The mandatory baseline technical service that will be delivered by the partner. | #The mandatory baseline technical service that will be delivered by the partner. | ||
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| 7<br> | | 7<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process owner''' | ||
| A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on: | | A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on: | ||
#The technical and managerial credibility of the solution being offered. <br> | #The technical and managerial credibility of the solution being offered. <br> | ||
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| | | | ||
| '''SPM process manager''' | | '''SPM process manager''' | ||
| Trigger Service Portfolio procedure | | Trigger [[EGI_ITSM_PROC01_Manage_and_maintain_the_service_portfolio|Service Portfolio update procedure]] | ||
| | | | ||
|} | |} | ||
Revision as of 13:00, 10 August 2015
Template:ITSM menubar Template:ITSM process menubar
| Title | Manage bid for service provisioning |
| Document link | https://wiki.egi.eu/wiki/EGI_ITSM_PROC04 |
| Last modified | Provide last document version and date of modification! |
| Process | Service level management |
| Contact | malgorzata.krakowian@egi.eu |
| Document Status | Draft |
| Approved Date | |
| Procedure Statement | This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning. |
Overview
This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning.
Definitions
Please refer to the EGI Glossary for the definitions of the terms used in this procedure.
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Entities involved in the procedure
- SPM process owner
- SPM process manager
- EGI Council
- EGI.eu executive board
- SLM process manager
Triggers
The execution of this procedure is usually triggered by:
- (EGI Council): Approval in Step 4 EGI_ITSM_PROC03
Steps
| Step# | Responsible | Action | Prerequisites, if any | |
|---|---|---|---|---|
| 1 |
SLM process manager |
Bidding service description is prepared based on the SDTP |
||
| 2 |
SLM process owner | Ask EGI Council to endorse selection criteria for service provisioning | ||
| 3 |
EGI Council |
EGI Council approval | ||
| 4 |
SLM process owner | The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance) | ||
| 5 |
SLM process manager |
Interest is collected |
||
| 6 |
SLM process manager | The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest):
|
||
| 7 |
SLM process owner | A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on:
|
||
| 8 |
EGI.eu Executive Board | Propose to the EGI Council which partners should deliver the service. | ||
| 9 |
SLM process manager | Send confirmation letter to service provider | ||
| 10 |
SLM process manager |
Prepare and agree OLA | ||
| 11 | SLM process manager | Send funding and reporting details letter to the service provider |
||
| 12 | SPM process manager | Trigger Service Portfolio update procedure |
Revision History
| Version | Authors | Date | Comments |
|---|---|---|---|