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Difference between revisions of "EGI ITSM PROC SLM6 Negotiate/sign/update/resign an OLA"

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<br> {{ITSM_procedures
<br> {{ITSM_procedures
|Doc_title = Manage bid for service provisioning
|Doc_title = Negotiate/sign/update/resign an OLA (inc. bid for service provisioning)
|Doc_link = https://wiki.egi.eu/wiki/EGI_ITSM_PROC04
|Doc_link = https://wiki.egi.eu/wiki/EGI_ITSM_PROC_SLM6
|Mod_Date= 0.1
|Mod_Date= 0.1
|Process = Service level management
|Process = Service level management
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The execution of this procedure is usually triggered by:  
The execution of this procedure is usually triggered by:  


*('''EGI Council'''): Approval in Step 4 [[EGI ITSM PROC03 Manage the organizational structure involved in delivering services|EGI_ITSM_PROC03]]<br>
* SSB decided to change service status to live


= Steps<br>  =
= Steps<br>  =
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| <br>  
| <br>  
| '''SLM process manager'''<br>  
| '''SLM process manager'''<br>  
| Bidding service description is prepared based on the SDTP <br>  
| Service description is prepared based on the SDTP <br>  
| <br>
| <br>
|- valign="top"
|- valign="top"
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| '''SLM process owner'''  
| '''SLM process owner'''  
| Ask EGI Council to endorse selection criteria for service provisioning  
| Ask EGI Council to endorse selection criteria for service provisioning  
| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 3<br>  
| 3<br>  
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| '''EGI Council'''<br>  
| '''EGI Council'''<br>  
| EGI Council approval  
| EGI Council approval  
| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 4<br>  
| 4<br>  
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| '''SLM process owner'''  
| '''SLM process owner'''  
| The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance)&nbsp;  
| The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance)&nbsp;  
| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 5<br>  
| 5<br>  
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Interest is collected<br>  
Interest is collected<br>  


| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 6<br>  
| 6<br>  
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#Any additional technical service that the partner wishes to propose as part of their offer
#Any additional technical service that the partner wishes to propose as part of their offer


| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 7<br>  
| 7<br>  
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#The cost of the solution to EGI.eu.
#The cost of the solution to EGI.eu.


| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 8<br>  
| 8<br>  
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| '''EGI.eu Executive Board'''  
| '''EGI.eu Executive Board'''  
| Propose to the EGI Council which partners should deliver the service.  
| Propose to the EGI Council which partners should deliver the service.  
| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 9<br>  
| 9<br>  
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| '''SLM process manager'''  
| '''SLM process manager'''  
| Send confirmation letter to service provider  
| Send confirmation letter to service provider  
| ''<br>''
| <br>''bid for service provisioning''
|- valign="top"
|- valign="top"
| 10<br>  
| 10<br>  
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| '''SLM process manager'''  
| '''SLM process manager'''  
| Send funding and reporting details letter to the service provider<br>  
| Send funding and reporting details letter to the service provider<br>  
| <br>
| ''bid for service provisioning''
|- valign="top"
|- valign="top"
| 12  
| 12  
| <br>
| <br>  
| '''SLM process manager'''  
| '''SLM process manager'''  
| Trigger [[EGI ITSM PROC01 Manage and maintain the service portfolio|Service Portfolio update procedure]]  
| Trigger [[EGI ITSM PROC01 Manage and maintain the service portfolio|Service Portfolio update procedure]]  

Latest revision as of 13:39, 2 February 2016

Template:ITSM menubar Template:ITSM process menubar




Title Negotiate/sign/update/resign an OLA (inc. bid for service provisioning)
Document link https://wiki.egi.eu/wiki/EGI_ITSM_PROC_SLM6
Last modified 0.1
Process Service level management
Contact malgorzata.krakowian@egi.eu
Document Status Draft
Approved Date
Procedure Statement This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning.


Overview

This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning.

Definitions

Please refer to the EGI Glossary for the definitions of the terms used in this procedure.

The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

Entities involved in the procedure

  • SLM process owner
  • EGI Council
  • EGI.eu executive board
  • SLM process manager

Triggers

The execution of this procedure is usually triggered by:

  • SSB decided to change service status to live

Steps

Step#
Responsible Action Prerequisites, if any
1
SLM process manager
 Service description is prepared based on the SDTP

2
SLM process owner Ask EGI Council to endorse selection criteria for service provisioning bid for service provisioning
3
EGI Council
 EGI Council approval bid for service provisioning
4
SLM process owner The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance)  bid for service provisioning
5
SLM process manager

Interest is collected

 bid for service provisioning
6
SLM process manager The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest):
  1. The mandatory baseline technical service that will be delivered by the partner.
  2. The affordability (i.e. total cost) of the service to EGI and the risks associated with any matching funding that the partner will need
  3. Any additional technical service that the partner wishes to propose as part of their offer
 bid for service provisioning
7
SLM process owner A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on:
  1. The technical and managerial credibility of the solution being offered.
  2. The SLA being provided around the solution.
  3. The cost of the solution to EGI.eu.
 bid for service provisioning
8
EGI.eu Executive Board Propose to the EGI Council which partners should deliver the service. bid for service provisioning
9
SLM process manager Send confirmation letter to service provider
bid for service provisioning
10
SLM process manager
 Prepare and agree OLA
11
SLM process manager Send funding and reporting details letter to the service provider
 bid for service provisioning
12
SLM process manager Trigger Service Portfolio update procedure

Revision History

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