Difference between revisions of "EGI ITSM PROC SLM6 Negotiate/sign/update/resign an OLA"
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<br> {{ITSM_procedures | <br> {{ITSM_procedures | ||
|Doc_title = | |Doc_title = Negotiate/sign/update/resign an OLA (inc. bid for service provisioning) | ||
|Doc_link = https://wiki.egi.eu/wiki/ | |Doc_link = https://wiki.egi.eu/wiki/EGI_ITSM_PROC_SLM6 | ||
| | |Mod_Date= 0.1 | ||
|Process = | |Process = Service level management | ||
|Contact = | |Contact = malgorzata.krakowian@egi.eu | ||
|Doc_status = Draft | |Doc_status = Draft | ||
|Approval_date = | |Approval_date = | ||
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= Entities involved in the procedure = | = Entities involved in the procedure = | ||
*''' | *'''SLM process owner'''<br> | ||
*'''EGI Council''' | *'''EGI Council''' | ||
*'''EGI.eu executive board'''<br> | *'''EGI.eu executive board'''<br> | ||
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The execution of this procedure is usually triggered by: | The execution of this procedure is usually triggered by: | ||
* | * SSB decided to change service status to live | ||
= Steps<br> = | = Steps<br> = | ||
{| class="wikitable" | {| class="wikitable" | ||
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| 1<br> | | 1<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process manager'''<br> | ||
| | | Service description is prepared based on the SDTP <br> | ||
| <br> | | <br> | ||
|- valign="top" | |- valign="top" | ||
| 2<br> | | 2<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process owner''' | ||
| Ask EGI Council to endorse selection criteria for service provisioning | | Ask EGI Council to endorse selection criteria for service provisioning | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 3<br> | | 3<br> | ||
Line 62: | Line 61: | ||
| '''EGI Council'''<br> | | '''EGI Council'''<br> | ||
| EGI Council approval | | EGI Council approval | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 4<br> | | 4<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process owner''' | ||
| The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance) | | The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance) | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 5<br> | | 5<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process manager''' | ||
| | | | ||
Interest is collected<br> | Interest is collected<br> | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 6<br> | | 6<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process manager''' | ||
| The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest): | | The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest): | ||
#The mandatory baseline technical service that will be delivered by the partner. | #The mandatory baseline technical service that will be delivered by the partner. | ||
Line 86: | Line 85: | ||
#Any additional technical service that the partner wishes to propose as part of their offer | #Any additional technical service that the partner wishes to propose as part of their offer | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 7<br> | | 7<br> | ||
| <br> | | <br> | ||
| ''' | | '''SLM process owner''' | ||
| A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on: | | A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on: | ||
#The technical and managerial credibility of the solution being offered. <br> | #The technical and managerial credibility of the solution being offered. <br> | ||
Line 96: | Line 95: | ||
#The cost of the solution to EGI.eu. | #The cost of the solution to EGI.eu. | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 8<br> | | 8<br> | ||
Line 102: | Line 101: | ||
| '''EGI.eu Executive Board''' | | '''EGI.eu Executive Board''' | ||
| Propose to the EGI Council which partners should deliver the service. | | Propose to the EGI Council which partners should deliver the service. | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 9<br> | | 9<br> | ||
Line 108: | Line 107: | ||
| '''SLM process manager''' | | '''SLM process manager''' | ||
| Send confirmation letter to service provider | | Send confirmation letter to service provider | ||
| | | <br>''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 10<br> | | 10<br> | ||
Line 120: | Line 119: | ||
| '''SLM process manager''' | | '''SLM process manager''' | ||
| Send funding and reporting details letter to the service provider<br> | | Send funding and reporting details letter to the service provider<br> | ||
| | | ''bid for service provisioning'' | ||
|- valign="top" | |- valign="top" | ||
| 12 | | 12 | ||
| | | <br> | ||
| ''' | | '''SLM process manager''' | ||
| Trigger Service Portfolio procedure | | Trigger [[EGI ITSM PROC01 Manage and maintain the service portfolio|Service Portfolio update procedure]] | ||
| | | <br> | ||
|} | |} | ||
Latest revision as of 13:39, 2 February 2016
Template:ITSM menubar Template:ITSM process menubar
Title | Negotiate/sign/update/resign an OLA (inc. bid for service provisioning) |
Document link | https://wiki.egi.eu/wiki/EGI_ITSM_PROC_SLM6 |
Last modified | 0.1 |
Process | Service level management |
Contact | malgorzata.krakowian@egi.eu |
Document Status | Draft |
Approved Date | |
Procedure Statement | This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning. |
Overview
This procedure describe steps which needs to be taken to set up and perform bidding process for service provisioning.
Definitions
Please refer to the EGI Glossary for the definitions of the terms used in this procedure.
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Entities involved in the procedure
- SLM process owner
- EGI Council
- EGI.eu executive board
- SLM process manager
Triggers
The execution of this procedure is usually triggered by:
- SSB decided to change service status to live
Steps
Step# | Responsible | Action | Prerequisites, if any | |
---|---|---|---|---|
1 |
SLM process manager |
Service description is prepared based on the SDTP |
||
2 |
SLM process owner | Ask EGI Council to endorse selection criteria for service provisioning | bid for service provisioning | |
3 |
EGI Council |
EGI Council approval | bid for service provisioning | |
4 |
SLM process owner | The call for expressions of interest is announced and publicised to the EGI Council (at least one month in advance) | bid for service provisioning | |
5 |
SLM process manager |
Interest is collected |
bid for service provisioning | |
6 |
SLM process manager | The expressions of interest is assessed against (additional experts beyond the EGI.eu staff and EGI.eu Executive Board may be asked to review the expressions of interest):
|
bid for service provisioning | |
7 |
SLM process owner | A prioritised short-list (including any opportunities for refinement) is presented to the EGI.eu Executive Board based on:
|
bid for service provisioning | |
8 |
EGI.eu Executive Board | Propose to the EGI Council which partners should deliver the service. | bid for service provisioning | |
9 |
SLM process manager | Send confirmation letter to service provider | bid for service provisioning | |
10 |
SLM process manager |
Prepare and agree OLA | ||
11 | SLM process manager | Send funding and reporting details letter to the service provider |
bid for service provisioning | |
12 | SLM process manager | Trigger Service Portfolio update procedure |
Revision History
Version | Authors | Date | Comments |
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