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Difference between revisions of "EGI Core activities:2015-bidding Collaboration tools"

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= Technical description =
= Technical description =
The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:  
The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:  
*EGI.eu Web site hosting and CMS maintenance
*EGI Web site hosting and other web servers related to EGI activities
*EGI main events dedicated webspace
*EGI SSO, including shibboleth access for third party services using SSO as ID provider  
*EGI SSO  
*Including shibboleth access for third party services using SSO as ID provider  
*Wiki  
*Wiki  
*Mailman
*Mailing list management
*DocumentDB
*Document Repository 
*Survey tool
*Survey tool
*Eduroam for Egi.eu
*Eduroam for EGI.eu
*Indico  
*Agenda management via Indico  
*RT  
*Actions and requirements tracking (RT). RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected  
*RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected  
*Other collaboration platforms as needed
*Main DNS for egi.eu domain  
*Main DNS for egi.eu domain  
*Provisioning of few VM to allow EGI.eu team to test services and workflows (max. 6cores/6GB RAM total)
*Provisioning of a few VM to allow EGI.eu team to test services and workflows (max. 6cores/6GB RAM total)
*Other collaboration platforms on a need be basis


== Operations ==
== Operations ==
*Host and run the services  
*Hosting and daily operations the services  
*Create new SSO groups, mailing lists and Wiki namespaces  
*Creation of new SSO groups, mailing lists and Wiki namespaces  
*Provide usage statistics upon request  
*Provisioning of usage statistics upon request  
*Create dedicated web spaces for the main EGI events  
*Creation of dedicated web spaces for the main EGI events  
*Deploy regularly relevant software patches and new releases in order to keep the services up to date  
*Regular deployment of relevant software patches and new releases in order to keep the services up to date to the newest available version
*Adapt RT Scrips, dashboards upon request  
*Adapt RT Scrips and dashboards upon request  


== Maintenance ==
== Maintenance ==
*Extend SSO to be ID provider for new services, upon request  
*Extension of the SSO to be ID provider for new services, upon request  
*Creation of new queues in RT and new metadata  
*Creation of new queues in RT and new metadata  
*More in general adding new use cases for the functionalities of the deployed tools, e.g. creating a new SSO group with mailing list.
*Support of new use cases for the capabilities of the collaboration tools, e.g. by creating a new SSO group with mailing list.
*Update of all tools at least once every 6 months to newest available version


== Support ==
== Support ==
Line 47: Line 43:


= Effort =
= Effort =
The estimated effort to efficiently provide this service is between: 10-12 PM/year�
Bids  planning a total effort between 10 and 12 Person Months/year would allow these services and activities to be addressed appropriately.

Latest revision as of 14:20, 6 June 2016

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Core services menu: Services PHASE I Services PHASE II Services PHASE III Bids Payments Travel procedure Performance



Go back to the EGI Core Activities Bidding page.

  • Service name: collaboration tools (IT Support)


Technical description

The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:

  • EGI Web site hosting and other web servers related to EGI activities
  • EGI SSO, including shibboleth access for third party services using SSO as ID provider
  • Wiki
  • Mailing list management
  • Document Repository
  • Survey tool
  • Eduroam for EGI.eu
  • Agenda management via Indico
  • Actions and requirements tracking (RT). RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
  • Main DNS for egi.eu domain
  • Provisioning of a few VM to allow EGI.eu team to test services and workflows (max. 6cores/6GB RAM total)
  • Other collaboration platforms on a need be basis

Operations

  • Hosting and daily operations the services
  • Creation of new SSO groups, mailing lists and Wiki namespaces
  • Provisioning of usage statistics upon request
  • Creation of dedicated web spaces for the main EGI events
  • Regular deployment of relevant software patches and new releases in order to keep the services up to date to the newest available version
  • Adapt RT Scrips and dashboards upon request

Maintenance

  • Extension of the SSO to be ID provider for new services, upon request
  • Creation of new queues in RT and new metadata
  • Support of new use cases for the capabilities of the collaboration tools, e.g. by creating a new SSO group with mailing list.

Support

Support is provided through the it-support mailing list and the dedicated ggus support unit.

Service level targets

EGI collaboration services must have 90% availability over the month

If provided the DNS service must have Availability > 99% on a monthly basis.

Effort

Bids planning a total effort between 10 and 12 Person Months/year would allow these services and activities to be addressed appropriately.