EGI Core activities:2013-bidding Operations Portal
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- Service name:
- Service category: Operations
- Service type: Coordination, operation and maintenance
The Operations Portal provides VO management functions and other capabilities which support the daily operations of EGI.
Introduction
EGI.eu provides a central portal for the operations community that offers a bundle of different capabilities, such as the broadcast tool, VO management facilities, a security dashboard and an operations dashboard that is used to display information about failing monitoring probes and to open tickets to the Resource Centres affected. The dashboard also supports the central grid oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as it is used by all EGI Operations Centres to provide support to the respective Resource Centres. The Operations Portal provides tools supporting the daily running of operations of the entire infrastructure: grid oversight, security operations, VO management, broadcast, availability reporting.
Technical description
This service includes the following components.
Coordination
This activity is responsible of the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.
Support
Support through the EGI helpdesk to EGI.eu, VO Managers, EGI CSIRT, Resource Centre and NGI operators for the usage of the various functional modules provided by the tool.
Support hours: eight hours a day (9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.
Operation
- Daily running of the system
- Testing and high availability configuration
Maintenance
This activity includes:
- core refactoring, bug fixing, proactive maintenance, improvement of the system
- coordination of software maintenance activities with other technology providers that provide software for the EGI Core Infrastructure or remote systems deployed by integrated and peer infrastructures that interoperate with the Operations Portal.
- Maintenance of probes to test the functionality of the service
- Requirements gathering
Service level targets
- Minimum availability/reliability: ..%/..%
- Response to incident records in GGUS within support hours: Medium (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)