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Difference between revisions of "EGI Core activities:2013-bidding GOCDB"

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{{TOC_right}}
{{Template:Op menubar}}{{Core_services_menubar}} {{TOC_right}}  
'''Go back to the [[Core_EGI_Activities|activity list]].'''
'''Go back to the [[EGI_Core_Activities_Bidding|EGI Core Activities Bidding page]].'''
* Service name:
 
 
'''Go back to the [[Core EGI Activities|Core EGI activity list]].'''  
 
* Service name: GOCDB
* Service category: Operations
* Service category: Operations
* Service type: Coordination, operation and maintenance
* Service type: Coordination, operation and maintenance


The ... is part of the EGI Core Infrastructure Platform ... which supports the daily operations of EGI.
GOCDB is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.


= Introduction =
= Introduction =
EGI relies on a central registry (GOCDB) to record information about different entities such as the Operations Centres, the Resource Centres, service endpoints and the contact information and roles of people responsible for operations at different levels. GOCDB is a source of information for many other operational tools, such as the broadcast tool, the Aggregated Topology Provider, the Accounting Portal, etc.


= Technical description =
= Technical description =
The GOCDB front-end is hosted by a Virtual Machine providing Enterprise RedHat OS, Apache2 webserver, PHP5, and nagios/ganglia monitoring components for in-house production monitoring.
This service includes the following components.
This service includes the following components.


== Coordination ==
== Coordination ==
This activity is responsible of the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.
This activity is responsible for the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.


== Support ==
== Support ==
Support through the EGI helpdesk about
Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.
 
Support about ... is out of scope and is part of activity ''2nd level support (core platform)''.


'''Support hours''': eight hours a day (9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.
'''Support hours''': eight hours a day (for example 9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.


== Operation ==
== Operation ==
Line 32: Line 36:
* coordination of software maintenance activities with other technology providers that provide software for the EGI Core Infrastructure or remote systems deployed by integrated and peer infrastructures that interoperate with the central EGI components of the system.
* coordination of software maintenance activities with other technology providers that provide software for the EGI Core Infrastructure or remote systems deployed by integrated and peer infrastructures that interoperate with the central EGI components of the system.
* requirements gathering
* requirements gathering
* documentation


= Service level targets =
= Service level targets =
*Minimum availability/reliability: ..%/..%
*Minimum availability/reliability: 99%/99%
*Response to incident records in GGUS within support hours: [[FAQ_GGUS-PT-QoS-Levels#Medium_service| Medium]] (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)
*Response to incident records in GGUS within support hours: [[FAQ_GGUS-PT-QoS-Levels#Medium_service| Medium]] (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)

Latest revision as of 14:46, 6 June 2016

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Core services menu: Services PHASE I Services PHASE II Services PHASE III Bids Payments Travel procedure Performance



Go back to the EGI Core Activities Bidding page.


Go back to the Core EGI activity list.

  • Service name: GOCDB
  • Service category: Operations
  • Service type: Coordination, operation and maintenance

GOCDB is part of the EGI Core Infrastructure Platform, which supports the daily operations of EGI.

Introduction

EGI relies on a central registry (GOCDB) to record information about different entities such as the Operations Centres, the Resource Centres, service endpoints and the contact information and roles of people responsible for operations at different levels. GOCDB is a source of information for many other operational tools, such as the broadcast tool, the Aggregated Topology Provider, the Accounting Portal, etc.

Technical description

The GOCDB front-end is hosted by a Virtual Machine providing Enterprise RedHat OS, Apache2 webserver, PHP5, and nagios/ganglia monitoring components for in-house production monitoring. This service includes the following components.

Coordination

This activity is responsible for the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.

Support

Support through the EGI helpdesk to users of GOCDB and to the operators of other depending systems.

Support hours: eight hours a day (for example 9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.

Operation

  • Daily running of the system
  • Provisioning of a high availability configuration
  • A test infrastructure to verify interoperability and the impact of software upgrades on depending systems

Maintenance

This activity includes:

  • core refactoring, bug fixing, proactive maintenance, improvement of the system
  • coordination of software maintenance activities with other technology providers that provide software for the EGI Core Infrastructure or remote systems deployed by integrated and peer infrastructures that interoperate with the central EGI components of the system.
  • requirements gathering
  • documentation

Service level targets