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Difference between revisions of "EGI Core activities:2013-bidding Collaboration Tools IT support"

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* Instant messaging (Jabber)
* Instant messaging (Jabber)
** RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
** RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
* Main DNS for egi.eu domain


== Operations ==
== Operations ==

Revision as of 09:01, 4 July 2013

Go back to the activity list.

  • Service name: Collaboration tools and IT support
  • Service category: Admin
  • Service type: Operation and maintenance

Technical description

The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:

  • EGI.eu Web site hosting and CMS maintenance
  • EGI main events dedicated webspace
  • EGI SSO
    • Including shibboleth access for third party services using SSO as ID provider
  • Wiki
  • Mailman
  • Forum
  • DocumentDB
  • Indico
  • RT
  • Instant messaging (Jabber)
    • RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
  • Main DNS for egi.eu domain

Operations

  • Host and run the services
  • Create new SSO groups, mailing lists and Wiki namespaces
  • Provide usage statistics upon request
  • Create dedicated web spaces for the main EGI events
  • Deploy regularly relevant software patches and new releases in order to keep the services up to date
  • Adapt RT Scrips, dashboards upon request

Maintenance

  • Extend SSO to be ID provider for new services, upon request
  • Creation of new queues in RT and new metadata

Service level targets

Availability

EGI collaboration services must have 90% availability over the month

Support

The activity must provide support (through the IT support mail address) during regular working hours.