Difference between revisions of "EGI Core activities:2013-bidding Collaboration Tools IT support"
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(Created page with "'''Go back to the activity list.''' * Service name: Collaboration tools and IT support * Service category: Admin * Service type: Operation and maintenance...") |
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== Operations == | == Operations == | ||
* Host and the services | * Host and run the services | ||
* Create new SSO groups, mailing lists and Wiki namespaces | * Create new SSO groups, mailing lists and Wiki namespaces | ||
* Provide usage statistics upon request | * Provide usage statistics upon request | ||
* Deploy regularly relevant software patches and new releases in order to keep the services up to date | |||
== Maintenance == | == Maintenance == | ||
Line 27: | Line 28: | ||
= Service level targets = | = Service level targets = | ||
== Availability == | |||
EGI collaboration services must have 90% availability over the month | |||
== Support == | |||
The activity must provide support (through the IT support mail address) during regular working hours. |
Revision as of 15:45, 3 July 2013
Go back to the activity list.
- Service name: Collaboration tools and IT support
- Service category: Admin
- Service type: Operation and maintenance
Technical description
The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:
- EGI.eu Web site hosting and CMS maintenance
- EGI SSO
- Including shibboleth access for third party services using SSO as ID provider
- Wiki
- Mailman
- Forum
- DocumentDB
- Indico
- RT
- RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
Operations
- Host and run the services
- Create new SSO groups, mailing lists and Wiki namespaces
- Provide usage statistics upon request
- Deploy regularly relevant software patches and new releases in order to keep the services up to date
Maintenance
- Extend SSO to be ID provider for new services, upon request
- Creation of new queues in RT and new metadata
Service level targets
Availability
EGI collaboration services must have 90% availability over the month
Support
The activity must provide support (through the IT support mail address) during regular working hours.