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Difference between revisions of "EGI Core activities:2013-bidding 2nd level support (core platform)"

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= Service level targets =
= Service level targets =
BACKUP
{{TOC_right}}
'''Go back to the [[Core_EGI_Activities|activity list]].'''
* Service name:
* Service category: Operations
* Service type: Coordination, operation and maintenance
The ... is part of the EGI Core Infrastructure Platform ... which supports the daily operations of EGI.
= Introduction =
= Technical description =
This service includes the following components.
== Coordination ==
This activity is responsible of the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.
== Support ==
Support through the EGI helpdesk about
Support about ... is out of scope and is part of activity ''2nd level support (core platform)''.
'''Support hours''': eight hours a day (9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.
== Operation ==
* Daily running of the system
* Testing and high availability configuration
== Maintenance ==
This activity includes:
* core refactoring, bug fixing, proactive maintenance, improvement of the system
* coordination of software maintenance activities with other technology providers that provide software for the EGI Core Infrastructure or remote systems deployed by integrated and peer infrastructures that interoperate with the central EGI components of the system.
* requirements gathering
= Service level targets =
*Minimum availability/reliability: ..%/..%
*Response to incident records in GGUS within support hours: [[FAQ_GGUS-PT-QoS-Levels#Medium_service| Medium]] (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)

Revision as of 10:57, 3 July 2013

  • Service name:
  • Service category: Operations
  • Service type: Coordination, operation and maintenance

Technical description

This service includes the following components.

Central accounting repositories

Support required for the APEL client users, APEL Regional Server users, Cloud Accounting, Storage Accounting and Application Accounting. APEL Regional Server users, Cloud Accounting, Storage Accounting and Application Accounting are all new services that are expected to be prototyped and delivered during EGI-InSPIRE PY4.

Service level targets

BACKUP


Go back to the activity list.

  • Service name:
  • Service category: Operations
  • Service type: Coordination, operation and maintenance

The ... is part of the EGI Core Infrastructure Platform ... which supports the daily operations of EGI.

Introduction

Technical description

This service includes the following components.

Coordination

This activity is responsible of the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.

Support

Support through the EGI helpdesk about

Support about ... is out of scope and is part of activity 2nd level support (core platform).

Support hours: eight hours a day (9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.

Operation

  • Daily running of the system
  • Testing and high availability configuration

Maintenance

This activity includes:

  • core refactoring, bug fixing, proactive maintenance, improvement of the system
  • coordination of software maintenance activities with other technology providers that provide software for the EGI Core Infrastructure or remote systems deployed by integrated and peer infrastructures that interoperate with the central EGI components of the system.
  • requirements gathering

Service level targets

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