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EGIWiki:Inspire-na3 User Support Processes
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Support services
For end users:
- List of training events: http://www.egee.nesc.ac.uk/schedreg/index.cfm
- List of registered trainers: http://training.egi.eu/trainers
- Trainer registration and profile update form: http://www.iceage-eu.org/learnerRegistry/browseEGEETrainers.cfm
- List of accredited trainers: on an Excel sheet at EGI.eu
- Database of training materials - Digital library: http://library.nesc.ed.ac.uk:8080/egee
- Database of EGI applications and high level tools: http://appdb.eu-egee.org/
- List of Certification Authorities recognised by EGI: http://www.igtf.net/
- List of Virtual Organisations of EGI: http://cic.gridops.org/
- GILDA training Virtual Organisation: https://gilda.ct.infn.it/
- Hands-on exercises for the GILDA training VO: https://grid.ct.infn.it/twiki/bin/view/GILDA/WebHome
- MTA SZTAKI Application Porting Support Team: http://www.lpds.sztaki.hu/gasuc
- Global Grid User Support: http://www.ggus.org/
For user support teams:
- Training event registration page: http://indico.cern.ch/categoryDisplay.py?categId=192
- Trainer registration page: http://www.iceage-eu.org/learnerRegistry/newEGEETrainer.cfm?auth=024B0750
- Booking the GILDA training Virtual Organisation for a training event: https://gilda.ct.infn.it/request_tutorial/index.php
- Database of training materials - Digital library: http://library.nesc.ed.ac.uk:8080/egee
Documents on User Support
- Strategy for a transition of the user support activity from EGEE to EGI - Strategy note (Only covers GGUS!): https://edms.cern.ch/document/1006814