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Difference between revisions of "EGI-InSPIRE:WP3 User Community Coordination"

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<br>  
<br>  


= Introduction to NA3 - User Community Coordination =
= Introduction to NA3 - User Community Coordination =


'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br> '''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu''' <br><br> This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''  
'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br> '''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu''' <br><br> This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''  


= User support processes =
= User support processes =


''See the processes described in the [https://documents.egi.eu/document/106 D3.1:User Community Support Process] deliverable document''  
''See the processes described in the [https://documents.egi.eu/document/106 D3.1:User Community Support Process] deliverable document''  
Line 19: Line 19:
[[Requirements gathering details]]  
[[Requirements gathering details]]  


= User Support Services and tools =
= User Support Services and tools =


== Tools, services and resources for users==
== Tools, services and resources for users ==
The page "[[Tools, services and resources for users]]" provides a categorisation and list of software service and tools that are available for EGI users and user support teams.  The linked section contains:


===Basic Tools===
The page "[[Tools, services and resources for users]]" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:
*E-mail Lists
 
* Web Pages
=== Basic Tools ===
 
*E-mail Lists  
*Web Pages  
**MAPPER Task Force
**MAPPER Task Force


===Tools, Services, Resources within EGI InSPIRE===
=== Tools, Services, Resources within EGI InSPIRE ===
*TNA 3.4 Tools
 
*Other: VO & Operations Portal
*TNA 3.4 Tools  
*Other: VO &amp; Operations Portal


===External Tools and Resources===
=== External Tools and Resources ===
* Monitoring


= Work package structure =
*Monitoring
 
= Work package structure =


''Insert a diagram with explanation here''  
''Insert a diagram with explanation here''  


== TNA3.1 - Activity Management ==
== TNA3.1 - Activity Management ==


Task leader: Steve Brewer, CCO, EGI.eu  
Task leader: Steve Brewer, CCO, EGI.eu  


== TNA3.2 - User &amp; Community Support Team ==
== TNA3.2 - User &amp; Community Support Team ==


Task leader: Steve Brewer, CCO, EGI.eu  
Task leader: Steve Brewer, CCO, EGI.eu  


== [[TNA3.3 NGI User Support Teams|TNA3.3 - NGI User Support Teams]] ==
== [[TNA3.3 NGI User Support Teams|TNA3.3 - NGI User Support Teams]] ==


Task leader: Gergely Sipos, EGI.eu  
Task leader: Gergely Sipos, EGI.eu  


== [[TNA3.4 Technical Services|TNA3.4 - Technical Services]] ==
== [[TNA3.4 Technical Services|TNA3.4 - Technical Services]] ==


Task leader: Marios Chatziaggelou, IASA/GRNET  
Task leader: Marios Chatziaggelou, IASA/GRNET  


= WP3 events and meetings =
= WP3 events and meetings =


== EGI User Forum 2011 ==
== EGI User Forum 2011 ==


Vilnius, Lithuania, 2011  
Vilnius, Lithuania, 2011  


== Fortnightly telcon meeting for NA3 task and subtask leaders ==
== Fortnightly telcon meeting for NA3 task and subtask leaders ==


See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]  
See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]  


== F2F meeting for task leaders prior to EGI TF 2010 ==
== F2F meeting for task leaders prior to EGI TF 2010 ==


Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda] This meeting is for task leaders only!  
Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda] This meeting is for task leaders only!  


== F2F meeting for NA3 task leaders prior to EGI TF 2010 ==
== F2F meeting for NA3 task leaders prior to EGI TF 2010 ==


Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda] This meeting is for NA3 task leaders and NGIs with NA3 Global task.  
Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda] This meeting is for NA3 task leaders and NGIs with NA3 Global task.  


== EGI Technical Forum 2010 ==
== EGI Technical Forum 2010 ==


'''WP3 (NA3) Sessions'''  
'''WP3 (NA3) Sessions'''  
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<br> [[WP3: User Community Coordination/EGI TF 2010 Summary|EGI TF 2010 Summary]]  
<br> [[WP3: User Community Coordination/EGI TF 2010 Summary|EGI TF 2010 Summary]]  


= Metrics =
= Metrics =


== Activity level metrics  ==
== Activity level metrics  ==
Line 101: Line 105:
! Task  
! Task  
! Comments/Explanation  
! Comments/Explanation  
! Initial value: <br>1/May/2010
! Initial value: <br>1/May/2010  
! 1/Aug/2010
! 1/Aug/2010  
! 1/Nov/2010
! 1/Nov/2010  
! 1/Feb/2010
! 1/Feb/2010  
! 1/May/2010  
! 1/May/2010
|-
|-
| M.NA3.1  
| M.NA3.1  
Line 113: Line 117:
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example]  
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example]  
| 1591  
| 1591  
| 2163
| 2163  
| 2508  
| 2508  
| 2956
| 2956
|-
|-
| M.NA3.2  
| M.NA3.2  
| Number of GGUS tickets raised by users and '''resolved''' by NUST & UCST SUs  
| Number of GGUS tickets raised by users and '''resolved''' by NUST &amp; UCST SUs  
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])  
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])  
| TNA3.3  
| TNA3.3  
Line 158: Line 162:
| C.Devereux<br>M.Chatziangelou<br>I.Blanquer  
| C.Devereux<br>M.Chatziangelou<br>I.Blanquer  
| TNA3.4  
| TNA3.4  
| <br>
| <br>  
| 99% <br> 99% <br> n.a.  
| 99% <br> 99% <br> n.a.  
| 99% <br> 99% <br> n.a. <br> '''Note:'''The team still in the evaluation phase of VO support tools and does not operate tools yet.  
| 99% <br> 99% <br> n.a. <br> '''Note:'''The team still in the evaluation phase of VO support tools and does not operate tools yet.  
| pending <br> 99% <br> n.a. '''Note:'''First tool (VO SAM) not in production mode yet <br>  
| pending <br> 99% <br> n.a. '''Note:'''First tool (VO SAM) not in production mode yet <br>  
|  
|  
Training: 100% (Apr) <br>  
Training: 100% (Apr) <br> AppDB: 99% <br> VO Services: <br>  
AppDB: 99% <br>  
 
VO Services: <br>
*95%: LIP VO SAM instance (started operation on 01/02/2011)  
* 95%: LIP VO SAM instance (started operation on 01/02/2011)
*77%: UPV VO SAM instance (started operation on 06/04/2011)
* 77%: UPV VO SAM instance (started operation on 06/04/2011)
 
| AppDB: 99%
|-
|-
| M.NA3.6  
| M.NA3.6  
Line 175: Line 180:
*VO Support Services
*VO Support Services


| UCST for Training and AppDB<br>I.Blanquer for VO Services
| UCST for Training and AppDB<br>I.Blanquer for VO Services  
| TNA3.4  
| TNA3.4  
| For training: "Unique pageviews" of training_marketplace from Google Analytics <br> For AppDB: "Visits" for appdb.egi.eu from Google Analytics
| For training: "Unique pageviews" of training_marketplace from Google Analytics <br> For AppDB: "Visits" for appdb.egi.eu from Google Analytics  
| n.a. <br> 4171 <br> n.a.  
| n.a. <br> 4171 <br> n.a.  
| 2832 <br> 185 <br> n.a.  
| 2832 <br> 185 <br> n.a.  
| pending<br> 215 <br> Currently in EGI Wiki, to be moved to www.egi.eu  
| pending<br> 215 <br> Currently in EGI Wiki, to be moved to www.egi.eu  
|  
|  
206<br>1657<br>271 <br>
206<br>1657<br>271 <br>  


|-
|-
Line 193: Line 198:
| I.Blanquer  
| I.Blanquer  
| TNA3.4  
| TNA3.4  
| <br>
| <br>  
| 7 <br> 1 <br> 0  
| 7 <br> 1 <br> 0  
| 12 <br> 1 <br> 0  
| 12 <br> 1 <br> 0  
| 4 <br> 3 <br> 1 (VO SAM)
| 4 <br> 3 <br> 1 (VO SAM)  
| 2 <br> 5 <br> 2 (2 instances of the VO SAM)
| 2 <br> 5 <br> 2 (2 instances of the VO SAM)
|-
|-
Line 207: Line 212:
| M.Chatziangelou  
| M.Chatziangelou  
| TNA3.4/3  
| TNA3.4/3  
| <br>
| <br>  
| 249 <br> 20 <br> 494  
| 249 <br> 20 <br> 494  
| 249 <br> 20 <br> 494  
| 249 <br> 20 <br> 494  
| 265 <br> 21 <br> 512  
| 265 <br> 21 <br> 512  
| 342<br> 30<br> 618
| 342<br> 30<br> 618  
| 342<br> 30<br> 618
| 342<br> 30<br> 618
|-
|-
| <del>M.NA3.9</del>  
| <del>M.NA3.9</del>  
| Number of Trainers in the Trainers database  
| Number of Trainers in the Trainers database  
| Not used any longer
| Not used any longer  
| TNA3.4/3  
| TNA3.4/3  
| <br>
| <br>  
| 57  
| 57  
| 57  
| 57  
Line 228: Line 233:
| R.McLennan (UCST)  
| R.McLennan (UCST)  
| TNA3.4/3  
| TNA3.4/3  
| (Training days, not trainee days!)
| (Training days, not trainee days!)  
| 11  
| 11  
| 28  
| 28  
Line 268: Line 273:
*Multidisciplinary 1682  
*Multidisciplinary 1682  
*Others 1836
*Others 1836
| 13,209:  
| 13,209:  
*HEP 5137  
*HEP 5137  
Line 279: Line 285:
*Multidisciplinary 1850  
*Multidisciplinary 1850  
*Others 1871
*Others 1871
| 13,848  
| 13,848  
*HEP 5977  
*HEP 5977  
Line 291: Line 298:
*Others 2112
*Others 2112


| 12,984
| 12,984  
* HEP 5225
*HEP 5225  
*Infrastructure 1808
*Infrastructure 1808  
*LS 735
*LS 735  
*CC 473
*CC 473  
*AA 339  
*AA 339  
*ES 316
*ES 316  
*Computer Science and Mathematics 12
*Computer Science and Mathematics 12  
*Fusion 15
*Fusion 15  
*Multidisciplinary 1974
*Multidisciplinary 1974  
*Others 2089
*Others 2089


<br>


| 18,271
| 18,271  
* HEP 7358
*HEP 7358  
*Infrastructure 2726
*Infrastructure 2726  
*LS 887
*LS 887  
*CC 192
*CC 192  
*AA 498
*AA 498  
*ES 393
*ES 393  
*Computer Science and Mathematics 26
*Computer Science and Mathematics 26  
*Fusion 85
*Fusion 85  
*Multidisciplinary 2508
*Multidisciplinary 2508  
*Others 3598
*Others 3598


Line 320: Line 328:
Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412  
Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412  


<br> The [https://documents.egi.eu/document/94 MS304 "User Support Metrics" milestone document] provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).
<br> The [https://documents.egi.eu/document/94 MS304 "User Support Metrics" milestone document] provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).  


== Project level metric from NA3  ==
== Project level metric from NA3  ==
Line 335: Line 343:
! Q1 (May-Jul 2010)  
! Q1 (May-Jul 2010)  
! Q2 (Aug-Oct 2010)  
! Q2 (Aug-Oct 2010)  
! Q3 (Nov-Jan 2011)
! Q3 (Nov-Jan 2011)  
! Q4 (Feb-Apr 2011)
! Q4 (Feb-Apr 2011)
|-
|-
Line 345: Line 353:
| 3542 <br> Computer Science and Mathematics (24); <br> Multidisciplinary (1682); <br> Other (1836)  
| 3542 <br> Computer Science and Mathematics (24); <br> Multidisciplinary (1682); <br> Other (1836)  
| 3749 <br> Computer Science and Mathematics (28); <br> Multidisciplinary (1850); <br> Other (1871)  
| 3749 <br> Computer Science and Mathematics (28); <br> Multidisciplinary (1850); <br> Other (1871)  
| 4109 <br> Computer Science and Mathematics (10); <br> Multidisciplinary (1987); <br> Other (2112)
| 4109 <br> Computer Science and Mathematics (10); <br> Multidisciplinary (1987); <br> Other (2112)  
| 4075 <br> Computer Science and Mathematics (12); <br> Multidisciplinary (1974); <br> Other (2089)
| 4075 <br> Computer Science and Mathematics (12); <br> Multidisciplinary (1974); <br> Other (2089)
|}
|}


= Deliverables =
= Deliverables =


{| cellspacing="0" cellpadding="5" border="1"
{| cellspacing="0" cellpadding="5" border="1"
Line 356: Line 364:
! Title  
! Title  
! Lead Partner  
! Lead Partner  
! PM  
! PM
|-
|-
| [https://documents.egi.eu/document/106 D3.1]  
| [https://documents.egi.eu/document/106 D3.1]  
| User Community Support Process  
| User Community Support Process  
| '''CNRS (14)''', France  
| '''CNRS (14)''', France  
| 3  
| 3
|-
|-
| D3.2  
| D3.2  
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 11  
| 11
|-
|-
| D3.3  
| D3.3  
| User Community Support Process  
| User Community Support Process  
| '''CNRS (14)''', France  
| '''CNRS (14)''', France  
| 15  
| 15
|-
|-
| D3.4  
| D3.4  
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 23  
| 23
|-
|-
| D3.5  
| D3.5  
| User Community Support Process  
| User Community Support Process  
| '''CNRS (14)''', France  
| '''CNRS (14)''', France  
| 27  
| 27
|-
|-
| D3.6  
| D3.6  
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 35  
| 35
|-
|-
| D3.7  
| D3.7  
| User Community Support Process  
| User Community Support Process  
| '''CNRS (14)''', France  
| '''CNRS (14)''', France  
| 39  
| 39
|-
|-
| D3.8  
| D3.8  
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 47  
| 47
|}
|}


= Milestones =
= Milestones =


{| cellspacing="0" cellpadding="5" border="1"
{| cellspacing="0" cellpadding="5" border="1"
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! Title  
! Title  
! Lead Partner  
! Lead Partner  
! PM  
! PM
|-
|-
| [https://documents.egi.eu/document/60 MS301]  
| [https://documents.egi.eu/document/60 MS301]  
| User Support Contacts  
| User Support Contacts  
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy  
| 1  
| 1
|-
|-
| [https://documents.egi.eu/document/104 MS302]  
| [https://documents.egi.eu/document/104 MS302]  
| Training Website  
| Training Website  
| '''STFC (34)''', UK  
| '''STFC (34)''', UK  
| 2  
| 2
|-
|-
| [https://documents.egi.eu/document/92 MS303]  
| [https://documents.egi.eu/document/92 MS303]  
| Ported Applications Website  
| Ported Applications Website  
| '''GRNET (16)''', Greece  
| '''GRNET (16)''', Greece  
| 2  
| 2
|-
|-
| [https://documents.egi.eu/document/94 MS304]  
| [https://documents.egi.eu/document/94 MS304]  
| User Support Metrics  
| User Support Metrics  
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary  
| 3  
| 3
|-
|-
| [https://documents.egi.eu/document/211 MS305]  
| [https://documents.egi.eu/document/211 MS305]  
| User Feedback and Recommendations  
| User Feedback and Recommendations  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 6  
| 6
|-
|-
| MS306  
| MS306  
| User Support Contacts  
| User Support Contacts  
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy  
| 14  
| 14
|-
|-
| MS307  
| MS307  
| User Support Metrics  
| User Support Metrics  
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary  
| 15  
| 15
|-
|-
| MS308  
| MS308  
| User Feedback and Recommendations  
| User Feedback and Recommendations  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 18  
| 18
|-
|-
| MS309  
| MS309  
| User Support Contacts  
| User Support Contacts  
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy  
| 26  
| 26
|-
|-
| MS310  
| MS310  
| User Support Metrics  
| User Support Metrics  
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary  
| 27  
| 27
|-
|-
| MS311  
| MS311  
| User Feedback and Recommendations  
| User Feedback and Recommendations  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 30  
| 30
|-
|-
| MS312  
| MS312  
| User Support Contacts  
| User Support Contacts  
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy  
| 38  
| 38
|-
|-
| MS313  
| MS313  
| User Support Metrics  
| User Support Metrics  
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary  
| 39  
| 39
|-
|-
| MS314  
| MS314  
| User Feedback and Recommendations  
| User Feedback and Recommendations  
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''  
| 42  
| 42
|}
|}


= Deliverable and Milestone Edit &amp; Review process =
= Deliverable and Milestone Edit &amp; Review process =


See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]  
See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]  
Line 530: Line 538:
|}
|}


= Time tables =
= Time tables =


== 2010 year ==
== 2010 year ==


{| cellspacing="0" cellpadding="5" border="1"
{| cellspacing="0" cellpadding="5" border="1"
Line 549: Line 557:
| style="background-color:yellowgreen" | MS302<br>MS303  
| style="background-color:yellowgreen" | MS302<br>MS303  
| style="background-color:yellowgreen" | MS304<br>D3.1  
| style="background-color:yellowgreen" | MS304<br>D3.1  
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>  
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>  
| style="background-color:yellowgreen" | MS305  
| style="background-color:yellowgreen" | MS305  
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>  
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>
|}
|}


== 2011 year ==
== 2011 year ==


{| cellspacing="0" cellpadding="5" border="1"
{| cellspacing="0" cellpadding="5" border="1"
Line 574: Line 582:
! PM20<br>December
! PM20<br>December
|-
|-
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>  
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>  
| style="background-color:yellowgreen" | D3.2  
| style="background-color:yellowgreen" | D3.2  
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>  
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>  
| style="background-color:yellowgreen" | MS306  
| style="background-color:yellowgreen" | MS306  
| MS307<br>D3.3  
| MS307<br>D3.3  
| <br>
| <br>  
| <br>
| <br>  
| MS308  
| MS308  
| <br>
| <br>  
| <br>
| <br>
|}
|}


== 2012 year ==
== 2012 year ==


{| cellspacing="0" cellpadding="5" border="1"
{| cellspacing="0" cellpadding="5" border="1"
Line 606: Line 614:
! PM32<br>December
! PM32<br>December
|-
|-
| <br>
| <br>  
| <br>
| <br>  
| D3.4  
| D3.4  
| <br>
| <br>  
| <br>
| <br>  
| MS309  
| MS309  
| MS310<br>D3.5  
| MS310<br>D3.5  
| <br>
| <br>  
| <br>
| <br>  
| MS311  
| MS311  
| <br>
| <br>  
| <br>
| <br>
|}
|}


== 2013 year ==
== 2013 year ==


{| cellspacing="0" cellpadding="5" border="1"
{| cellspacing="0" cellpadding="5" border="1"
Line 638: Line 646:
! PM44<br>December
! PM44<br>December
|-
|-
| <br>
| <br>  
| <br>
| <br>  
| D3.6  
| D3.6  
| <br>
| <br>  
| <br>
| <br>  
| MS312  
| MS312  
| MS313<br>D3.7  
| MS313<br>D3.7  
| <br>
| <br>  
| <br>
| <br>  
| MS314  
| MS314  
| <br>
| <br>  
| <br>
| <br>
|}
|}


== 2014 year ==
== 2014 year ==


{| cellspacing="0" cellpadding="5" border="1"
{| cellspacing="0" cellpadding="5" border="1"
Line 662: Line 670:
! PM48<br>April
! PM48<br>April
|-
|-
| <br>
| <br>  
| <br>
| <br>  
| D3.8  
| D3.8  
| <br>
| <br>
|}
|}


= WP3 Partners and effort (Person Months) =
= WP3 Partners and effort (Person Months) =


Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]  
Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]  
Line 681: Line 689:
! Total Person<br> Months
! Total Person<br> Months
|-
|-
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
! TNA3.1  
! TNA3.1  
<small>Activity<br> Management</small>  
<small>Activity<br> Management</small>  
Line 705: Line 713:
| 36  
| 36  
| 165  
| 165  
| <br>
| <br>  
| <br>
| <br>  
| 201  
| 201  
| <br>
| <br>  
| 201
| 201
|-
|-
Line 714: Line 722:
| UPT  
| UPT  
| Albania  
| Albania  
| <br>
| <br>  
| 7  
| 7  
| 19  
| 19  
| 5  
| 5  
| <br>
| <br>  
| 31  
| 31  
| 31
| 31
Line 725: Line 733:
| IIAP NAS RA  
| IIAP NAS RA  
| Armenia  
| Armenia  
| <br>
| <br>  
| <br>
| <br>  
| 6  
| 6  
| <br>
| <br>  
| <br>
| <br>  
| 6  
| 6  
| 6
| 6
Line 736: Line 744:
| IPP-BAS  
| IPP-BAS  
| Bulgaria  
| Bulgaria  
| <br>
| <br>  
| 8  
| 8  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 8  
| 8  
| 8
| 8
|-
|-
| <br>
| <br>  
| IPP-BAS  
| IPP-BAS  
| <br>
| <br>  
| <br>
| <br>  
| 8  
| 8  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 8  
| 8  
| 8
| 8
Line 758: Line 766:
| SWITCH  
| SWITCH  
| Switzerland  
| Switzerland  
| <br>
| <br>  
| 4  
| 4  
| 8  
| 8  
| <br>
| <br>  
| <br>
| <br>  
| 12  
| 12  
| 12
| 12
|-
|-
| <br>
| <br>  
| ETH Zurich  
| ETH Zurich  
| <br>
| <br>  
| <br>
| <br>  
| 2  
| 2  
| 2  
| 2  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| 4
| 4
|-
|-
| <br>
| <br>  
| UZH  
| UZH  
| <br>
| <br>  
| <br>
| <br>  
| 2  
| 2  
| 6  
| 6  
| <br>
| <br>  
| <br>
| <br>  
| 8  
| 8  
| 8
| 8
Line 791: Line 799:
| UCY  
| UCY  
| Cyprus  
| Cyprus  
| <br>
| <br>  
| 3  
| 3  
| 3  
| 3  
| 2  
| 2  
| <br>
| <br>  
| 8  
| 8  
| 8
| 8
Line 802: Line 810:
| CESNET  
| CESNET  
| Czech Republic  
| Czech Republic  
| <br>
| <br>  
| 4  
| 4  
| 12  
| 12  
| 12  
| 12  
| <br>
| <br>  
| 28  
| 28  
| 28
| 28
Line 813: Line 821:
| KIT-G  
| KIT-G  
| Germany  
| Germany  
| <br>
| <br>  
| 6  
| 6  
| 53  
| 53  
| 7  
| 7  
| <br>
| <br>  
| 66  
| 66  
| 66
| 66
|-
|-
| <br>
| <br>  
| KIT-G  
| KIT-G  
| <br>
| <br>  
| <br>
| <br>  
| 6  
| 6  
| 36  
| 36  
| <br>
| <br>  
| <br>
| <br>  
| 42  
| 42  
| 42
| 42
|-
|-
| <br>
| <br>  
| DESY  
| DESY  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 2  
| 2  
| 7  
| 7  
| <br>
| <br>  
| 9  
| 9  
| 9
| 9
|-
|-
| <br>
| <br>  
| JUELICH  
| JUELICH  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 3  
| 3  
| <br>
| <br>  
| <br>
| <br>  
| 3  
| 3  
| 3
| 3
|-
|-
| <br>
| <br>  
| FRAUNHOFER  
| FRAUNHOFER  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 12  
| 12  
| <br>
| <br>  
| <br>
| <br>  
| 12  
| 12  
| 12
| 12
Line 868: Line 876:
| CSIC  
| CSIC  
| Spain  
| Spain  
| <br>
| <br>  
| <br>
| <br>  
| 15  
| 15  
| 24  
| 24  
Line 876: Line 884:
| 39
| 39
|-
|-
| <br>
| <br>  
| CSIC  
| CSIC  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 15  
| 15  
| <br>
| <br>  
| 12  
| 12  
| 3  
| 3  
| 15
| 15
|-
|-
| <br>
| <br>  
| UPVLC  
| UPVLC  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 24  
| 24  
| <br>
| <br>  
| 24  
| 24  
| 24
| 24
Line 901: Line 909:
| CSC  
| CSC  
| Finland  
| Finland  
| <br>
| <br>  
| 8  
| 8  
| 16  
| 16  
| <br>
| <br>  
| <br>
| <br>  
| 24  
| 24  
| 24
| 24
Line 912: Line 920:
| CNRS  
| CNRS  
| France  
| France  
| <br>
| <br>  
| 7  
| 7  
| 36  
| 36  
| 11  
| 11  
| <br>
| <br>  
| 54  
| 54  
| 54
| 54
|-
|-
| <br>
| <br>  
| CNRS  
| CNRS  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| 23  
| 23  
| <br>
| <br>  
| <br>
| <br>  
| 27  
| 27  
| 27
| 27
|-
|-
| <br>
| <br>  
| CEA  
| CEA  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 5  
| 5  
| 6  
| 6  
| <br>
| <br>  
| 11  
| 11  
| 11
| 11
|-
|-
| <br>
| <br>  
| HEALTHGRID  
| HEALTHGRID  
| <br>
| <br>  
| <br>
| <br>  
| 3  
| 3  
| 8  
| 8  
| 5  
| 5  
| <br>
| <br>  
| 16  
| 16  
| 16
| 16
Line 956: Line 964:
| GRENA  
| GRENA  
| Georgia  
| Georgia  
| <br>
| <br>  
| <br>
| <br>  
| 6  
| 6  
| <br>
| <br>  
| <br>
| <br>  
| 6  
| 6  
| 6
| 6
Line 967: Line 975:
| GRNET  
| GRNET  
| Greece  
| Greece  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 47  
| 47  
| 47  
| 47  
| <br>
| <br>  
| 47
| 47
|-
|-
| <br>
| <br>  
| GRNET  
| GRNET  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 34  
| 34  
| 34  
| 34  
| <br>
| <br>  
| 34
| 34
|-
|-
| <br>
| <br>  
| IASA  
| IASA  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 13  
| 13  
| 13  
| 13  
| <br>
| <br>  
| 13
| 13
|-
|-
Line 1,000: Line 1,008:
| MTA KFKI  
| MTA KFKI  
| Hungary  
| Hungary  
| <br>
| <br>  
| 28  
| 28  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| 32  
| 32  
| 32
| 32
|-
|-
| <br>
| <br>  
| MTA KFKI  
| MTA KFKI  
| <br>
| <br>  
| <br>
| <br>  
| 5  
| 5  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| 9  
| 9  
| 9
| 9
|-
|-
| <br>
| <br>  
| BME  
| BME  
| <br>
| <br>  
| <br>
| <br>  
| 9  
| 9  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 9  
| 9  
| 9
| 9
|-
|-
| <br>
| <br>  
| MTA SZTAKI  
| MTA SZTAKI  
| <br>
| <br>  
| <br>
| <br>  
| 14  
| 14  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 14  
| 14  
| 14
| 14
Line 1,044: Line 1,052:
| TCD  
| TCD  
| Ireland  
| Ireland  
| <br>
| <br>  
| 6  
| 6  
| 4  
| 4  
| 4  
| 4  
| <br>
| <br>  
| 14  
| 14  
| 14
| 14
Line 1,055: Line 1,063:
| IUCC  
| IUCC  
| Israel  
| Israel  
| <br>
| <br>  
| 2  
| 2  
| 9  
| 9  
| 2  
| 2  
| <br>
| <br>  
| 13  
| 13  
| 13
| 13
Line 1,066: Line 1,074:
| INFN  
| INFN  
| Italy  
| Italy  
| <br>
| <br>  
| 12  
| 12  
| 28  
| 28  
| <br>
| <br>  
| <br>
| <br>  
| 40  
| 40  
| 40
| 40
|-
|-
| <br>
| <br>  
| INFN  
| INFN  
| <br>
| <br>  
| <br>
| <br>  
| 12  
| 12  
| 28  
| 28  
| <br>
| <br>  
| <br>
| <br>  
| 40  
| 40  
| 40
| 40
Line 1,087: Line 1,095:
| 22  
| 22  
| VU  
| VU  
| <br>
| <br>  
| <br>
| <br>  
| 6  
| 6  
| 9  
| 9  
| <br>
| <br>  
| <br>
| <br>  
| 15  
| 15  
| 15
| 15
Line 1,099: Line 1,107:
| RENAM  
| RENAM  
| Moldova (Republic of)  
| Moldova (Republic of)  
| <br>
| <br>  
| 5  
| 5  
| 4  
| 4  
| <br>
| <br>  
| <br>
| <br>  
| 9  
| 9  
| 9
| 9
Line 1,110: Line 1,118:
| NCF  
| NCF  
| The Netherlands  
| The Netherlands  
| <br>
| <br>  
| <br>
| <br>  
| 6  
| 6  
| 3  
| 3  
| <br>
| <br>  
| 9  
| 9  
| 9
| 9
|-
|-
| <br>
| <br>  
| FOM  
| FOM  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 3  
| 3  
| 1  
| 1  
| <br>
| <br>  
| 4  
| 4  
| 4
| 4
|-
|-
| <br>
| <br>  
| SARA  
| SARA  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 3  
| 3  
| 2  
| 2  
| <br>
| <br>  
| 5  
| 5  
| 5
| 5
Line 1,143: Line 1,151:
| SIGMA  
| SIGMA  
| Norway  
| Norway  
| <br>
| <br>  
| 4  
| 4  
| 14  
| 14  
| 9  
| 9  
| <br>
| <br>  
| 27  
| 27  
| 27
| 27
|-
|-
| <br>
| <br>  
| SIGMA  
| SIGMA  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| 9  
| 9  
| <br>
| <br>  
| 13  
| 13  
| 13
| 13
|-
|-
| <br>
| <br>  
| UIO  
| UIO  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 7  
| 7  
| <br>
| <br>  
| <br>
| <br>  
| 7  
| 7  
| 7
| 7
|-
|-
| <br>
| <br>  
| URA  
| URA  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 7  
| 7  
| <br>
| <br>  
| <br>
| <br>  
| 7  
| 7  
| 7
| 7
Line 1,187: Line 1,195:
| CYFRONET  
| CYFRONET  
| Poland  
| Poland  
| <br>
| <br>  
| <br>
| <br>  
| 22  
| 22  
| 13  
| 13  
| <br>
| <br>  
| 35  
| 35  
| 35
| 35
|-
|-
| <br>
| <br>  
| CYFRONET  
| CYFRONET  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| 4
| 4
|-
|-
| <br>
| <br>  
| UWAR  
| UWAR  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 10  
| 10  
| 7  
| 7  
| <br>
| <br>  
| 17  
| 17  
| 17
| 17
|-
|-
| <br>
| <br>  
| ICBP  
| ICBP  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 8  
| 8  
| 6  
| 6  
| <br>
| <br>  
| 14  
| 14  
| 14
| 14
Line 1,231: Line 1,239:
| LIP  
| LIP  
| Portugal  
| Portugal  
| <br>
| <br>  
| 6  
| 6  
| 18  
| 18  
Line 1,242: Line 1,250:
| IPB  
| IPB  
| Serbia  
| Serbia  
| <br>
| <br>  
| <br>
| <br>  
| 12  
| 12  
| 4  
| 4  
| <br>
| <br>  
| 16  
| 16  
| 16
| 16
Line 1,253: Line 1,261:
| ARNES  
| ARNES  
| Slovenia  
| Slovenia  
| <br>
| <br>  
| 4  
| 4  
| 11  
| 11  
| 4  
| 4  
| <br>
| <br>  
| 19  
| 19  
| 19
| 19
|-
|-
| <br>
| <br>  
| ARNES  
| ARNES  
| <br>
| <br>  
| <br>
| <br>  
| 1  
| 1  
| 7  
| 7  
| 3  
| 3  
| <br>
| <br>  
| 11  
| 11  
| 11
| 11
|-
|-
| <br>
| <br>  
| JSI  
| JSI  
| <br>
| <br>  
| <br>
| <br>  
| 3  
| 3  
| 4  
| 4  
| 1  
| 1  
| <br>
| <br>  
| 8  
| 8  
| 8
| 8
Line 1,286: Line 1,294:
| UI SAV  
| UI SAV  
| Slovakia  
| Slovakia  
| <br>
| <br>  
| 4  
| 4  
| 17  
| 17  
| 17  
| 17  
| <br>
| <br>  
| 38  
| 38  
| 38
| 38
Line 1,297: Line 1,305:
| TUBITAK<br>ULAKBIM  
| TUBITAK<br>ULAKBIM  
| Turkey  
| Turkey  
| <br>
| <br>  
| 8  
| 8  
| 20  
| 20  
| 8  
| 8  
| <br>
| <br>  
| 36  
| 36  
| 36
| 36
Line 1,308: Line 1,316:
| STFC  
| STFC  
| United Kingdom  
| United Kingdom  
| <br>
| <br>  
| 24  
| 24  
| <br>
| <br>  
| 27  
| 27  
| 23  
| 23  
Line 1,316: Line 1,324:
| 51
| 51
|-
|-
| <br>
| <br>  
| STFC  
| STFC  
| <br>
| <br>  
| <br>
| <br>  
| 12  
| 12  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| 16  
| 16  
| 16
| 16
|-
|-
| <br>
| <br>  
| UEDIN  
| UEDIN  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 23  
| 23  
| 23  
| 23  
| <br>
| <br>  
| 23
| 23
|-
|-
| <br>
| <br>  
| GLASGOW  
| GLASGOW  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| 4
| 4
|-
|-
| <br>
| <br>  
| IMPERIAL  
| IMPERIAL  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| 4
| 4
|-
|-
| <br>
| <br>  
| UNIMAN  
| UNIMAN  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| 4
| 4
Line 1,374: Line 1,382:
| UCPH  
| UCPH  
| Denmark  
| Denmark  
| <br>
| <br>  
| <br>
| <br>  
| 20  
| 20  
| <br>
| <br>  
| <br>
| <br>  
| 20  
| 20  
| 20
| 20
Line 1,385: Line 1,393:
| VR-SNIC  
| VR-SNIC  
| Sweden  
| Sweden  
| <br>
| <br>  
| <br>
| <br>  
| 9  
| 9  
| <br>
| <br>  
| <br>
| <br>  
| 9  
| 9  
| 9
| 9
|-
|-
| <br>
| <br>  
| KTH  
| KTH  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 9  
| 9  
| <br>
| <br>  
| <br>
| <br>  
| 9  
| 9  
| 9
| 9
Line 1,407: Line 1,415:
| E-ARENA  
| E-ARENA  
| Russian Federation  
| Russian Federation  
| <br>
| <br>  
| 7  
| 7  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 7  
| 7  
| 7
| 7
|-
|-
| <br>
| <br>  
| E-ARENA  
| E-ARENA  
| <br>
| <br>  
| <br>
| <br>  
| 7  
| 7  
| <br>
| <br>  
| <br>
| <br>  
| <br>
| <br>  
| 7  
| 7  
| 7
| 7
Line 1,429: Line 1,437:
| ASGC  
| ASGC  
| Taiwan  
| Taiwan  
| <br>
| <br>  
| 37  
| 37  
| 72  
| 72  
| 12  
| 12  
| <br>
| <br>  
| 121  
| 121  
| 121
| 121
Line 1,440: Line 1,448:
| ASTI  
| ASTI  
| Philippines  
| Philippines  
| <br>
| <br>  
| 32  
| 32  
| 180  
| 180  
| 8  
| 8  
| <br>
| <br>  
| 220  
| 220  
| 220
| 220
Line 1,451: Line 1,459:
| ITB  
| ITB  
| Indonesia  
| Indonesia  
| <br>
| <br>  
| 4  
| 4  
| 6  
| 6  
| <br>
| <br>  
| <br>
| <br>  
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| KISTI  
| KISTI  
| Korea (Republic of)  
| Korea (Republic of)  
| <br>
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| <br>
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| 28  
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| NUS  
| NUS  
| Singapore  
| Singapore  
| <br>
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| 8  
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| UPM  
| UPM  
| Malaysia  
| Malaysia  
| <br>
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| NECTEC  
| NECTEC  
| Thailand  
| Thailand  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| <br>
| <br>  
| <br>
| <br>  
| 4  
| 4  
| 4
| 4
|-
|-
| <br>
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! TOTALS  
! TOTALS  
| <br>
| <br>  
! 36  
! 36  
! 417  
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|}
|}


= [[EGIWiki:Inspire-na3:Scrap room|Scrap room - An area for ideas and suggestions on User Support]] =
= [[EGIWiki:Inspire-na3:Scrap room|Scrap room - An area for ideas and suggestions on User Support]] =
Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:
 
Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:  
 
== RT Requirements vs Market place  ==
 
== New UCST Web Pages - under construction  ==
 
== Workshops  ==
 
=== Event titles &amp; discussion  ===
 
=== Links  ===
 
== GGUS Tools/Reports  ==
 
== Usability inspection  ==
 
== MediaWiki tools  ==
 
=== Doc2Wiki Publisher  ===


==    RT Requirements vs Market place==
=== Embedding slides ===
==    New UCST Web Pages - under construction==
==    Workshops==
=== Event titles & discussion===
=== Links===
==    GGUS Tools/Reports==
==    Usability inspection==
==    MediaWiki tools==
===Doc2Wiki Publisher===
===Embedding slides===

Revision as of 18:22, 6 July 2011


Introduction to NA3 - User Community Coordination

Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu
Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu

This page presents a summary of progress with EGI-InSPIRE Work package WP3 - NA3 - User Community Coordination

User support processes

See the processes described in the D3.1:User Community Support Process deliverable document


Requirement gathering

The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.

Requirements gathering details

User Support Services and tools

Tools, services and resources for users

The page "Tools, services and resources for users" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:

Basic Tools

  • E-mail Lists
  • Web Pages
    • MAPPER Task Force

Tools, Services, Resources within EGI InSPIRE

  • TNA 3.4 Tools
  • Other: VO & Operations Portal

External Tools and Resources

  • Monitoring

Work package structure

Insert a diagram with explanation here

TNA3.1 - Activity Management

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.2 - User & Community Support Team

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.3 - NGI User Support Teams

Task leader: Gergely Sipos, EGI.eu

TNA3.4 - Technical Services

Task leader: Marios Chatziaggelou, IASA/GRNET

WP3 events and meetings

EGI User Forum 2011

Vilnius, Lithuania, 2011

Fortnightly telcon meeting for NA3 task and subtask leaders

See agendas and minutes in Indico

F2F meeting for task leaders prior to EGI TF 2010

Morning of Monday 13 September 2010, agenda This meeting is for task leaders only!

F2F meeting for NA3 task leaders prior to EGI TF 2010

Afternoon of Monday 13 September 2010, agenda This meeting is for NA3 task leaders and NGIs with NA3 Global task.

EGI Technical Forum 2010

WP3 (NA3) Sessions

Tuesday, 14 September 2010 User Training - Getting started in EGI Convener: Gergely Sipos NA3/EGI.eu

Wednesday, 15 September 2010 Virtual Research Communities Convener: Stephen Brewer NA3/EGI.eu

Wednesday, 15 September 2010 EGI User Support Services Convener: Marios Chatziangelou NA3/GRNET

Friday, 17 September 2010 NGI User support Teams Convener: Gergely Sipos NA3/EGI.eu


EGI TF 2010 Summary

Metrics

Activity level metrics

The following metrics are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope) Metric Provider Task Comments/Explanation Initial value:
1/May/2010 		1/Aug/2010 1/Nov/2010 1/Feb/2010 1/May/2010
M.NA3.1 Number of tickets with creation time within the specified timeframe N.Ferreira (GGUS link) TNA3.2/3 Query example 1591 2163 2508 2956
M.NA3.2 Number of GGUS tickets raised by users and resolved by NUST & UCST SUs N.Ferreira (GGUS link) TNA3.3 Query example 0 0
Note: User Support Team Units were not available in GGUS during these periods. 		0 1
M.NA3.3 Number of GGUS tickets raised by users and resolved by UCST SU N.Ferreira (GGUS link) TNA3.3 Query example 0 0
Note:User Community Support Team unit was not available in GGUS during these periods. 		0 1
M.NA3.4 Time to resolve tickets:
  • Average time
  • Median time
 N.Ferreira (GGUS link) TNA3.3 Reports to M.NA3.1, in day units. 14.8
11.8 		7.5
4.9 		14.4
8.2 		25.9
17.9
M.NA3.5 Uptime of User Support websites:
  • Training
  • Application Database
  • VO Support Services
 C.Devereux
M.Chatziangelou
I.Blanquer 		TNA3.4
99%
99%
n.a. 		99%
99%
n.a.
Note:The team still in the evaluation phase of VO support tools and does not operate tools yet. 		pending
99%
n.a. Note:First tool (VO SAM) not in production mode yet

Training: 100% (Apr)
AppDB: 99%
VO Services:

  • 95%: LIP VO SAM instance (started operation on 01/02/2011)
  • 77%: UPV VO SAM instance (started operation on 06/04/2011)
 AppDB: 99%
M.NA3.6 Visitors to User Support websites:
  • Training
  • Application Database
  • VO Support Services
 UCST for Training and AppDB
I.Blanquer for VO Services 		TNA3.4 For training: "Unique pageviews" of training_marketplace from Google Analytics
For AppDB: "Visits" for appdb.egi.eu from Google Analytics 		n.a.
4171
n.a. 		2832
185
n.a. 		pending
215
Currently in EGI Wiki, to be moved to www.egi.eu

206
1657
271

M.NA3.7 Number of VO Support Services:
  • Evaluated
  • Supported
  • Offered as service
 I.Blanquer TNA3.4
7
1
0 		12
1
0 		4
3
1 (VO SAM) 		2
5
2 (2 instances of the VO SAM)
M.NA3.8 Number of Applications in the AppDB:
  • Applications
  • Tools
  • Personal profiles
 M.Chatziangelou TNA3.4/3
249
20
494 		249
20
494 		265
21
512 		342
30
618 		342
30
618
M.NA3.9 Number of Trainers in the Trainers database Not used any longer TNA3.4/3
57 57 57 57 (Note: Trainers' database is not maintained any longer.)
M.NA3.10 Number of Training Days delivered through NGI Training events R.McLennan (UCST) TNA3.4/3 (Training days, not trainee days!) 11 28 82
Note: There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence. 		14
M.NA3.11 Number of:
  • New/decommissioned VOs
  • Low/Medium/High Activity VOs
  • international VOs
 TNA3.1 Including national VOs
On first day of quarter
On first day of quarter 		10/0
13/23/27
85 		10/1
19/20/28
89 		3/0
17/22/28
92 		3/6
11/26/25
95
M.NA3.12 Number of users (grouped by community and VO) C.Lorphelin TNA3.1 Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing. The metrics have been refined and since May 1st numbers are extracted from the new portal. 12,409:
  • HEP 4799
  • Infrastructure 2438
  • LS 573
  • CC 429
  • AA 353
  • ES 269
  • Computer Science and Mathematics 24
  • Fusion 6
  • Multidisciplinary 1682
  • Others 1836
 13,209:
  • HEP 5137
  • Infrastructure 2494
  • LS 571
  • CC 449
  • AA 308
  • ES 269
  • Computer Science and Mathematics 28
  • Fusion 9
  • Multidisciplinary 1850
  • Others 1871
 13,848
  • HEP 5977
  • Infrastructure 1859
  • LS 747
  • CC 478
  • AA 342
  • ES 320
  • Computer Science and Mathematics 10
  • Fusion 16
  • Multidisciplinary 1987
  • Others 2112
 12,984
  • HEP 5225
  • Infrastructure 1808
  • LS 735
  • CC 473
  • AA 339
  • ES 316
  • Computer Science and Mathematics 12
  • Fusion 15
  • Multidisciplinary 1974
  • Others 2089


 18,271
  • HEP 7358
  • Infrastructure 2726
  • LS 887
  • CC 192
  • AA 498
  • ES 393
  • Computer Science and Mathematics 26
  • Fusion 85
  • Multidisciplinary 2508
  • Others 3598

Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412


The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).

Project level metric from NA3

The following activity (NA3) metrics are aligned against the project’s objectives.

Project
Objectives 		Objective
Summary 		Metric Provider Target
Y1 		Q1 (May-Jul 2010) Q2 (Aug-Oct 2010) Q3 (Nov-Jan 2011) Q4 (Feb-Apr 2011)
PO4 Addition of new User Communities Number of users from non-HUC VOs (Can be calculated using M.NA3.12) N.Ferreira (UCST) 0
500
1500 		3542
Computer Science and Mathematics (24);
Multidisciplinary (1682);
Other (1836) 		3749
Computer Science and Mathematics (28);
Multidisciplinary (1850);
Other (1871) 		4109
Computer Science and Mathematics (10);
Multidisciplinary (1987);
Other (2112) 		4075
Computer Science and Mathematics (12);
Multidisciplinary (1974);
Other (2089)

Deliverables

Nr. Title Lead Partner PM
D3.1 User Community Support Process CNRS (14), France 3
D3.2 Annual Report on EGI's User Community Services EGI.EU (1) 11
D3.3 User Community Support Process CNRS (14), France 15
D3.4 Annual Report on EGI's User Community Services EGI.EU (1) 23
D3.5 User Community Support Process CNRS (14), France 27
D3.6 Annual Report on EGI's User Community Services EGI.EU (1) 35
D3.7 User Community Support Process CNRS (14), France 39
D3.8 Annual Report on EGI's User Community Services EGI.EU (1) 47

Milestones

Nr. Title Lead Partner PM
MS301 User Support Contacts INFN (21), Italy 1
MS302 Training Website STFC (34), UK 2
MS303 Ported Applications Website GRNET (16), Greece 2
MS304 User Support Metrics MTA KFKI (18), Hungary 3
MS305 User Feedback and Recommendations EGI.EU (1) 6
MS306 User Support Contacts INFN (21), Italy 14
MS307 User Support Metrics MTA KFKI (18), Hungary 15
MS308 User Feedback and Recommendations EGI.EU (1) 18
MS309 User Support Contacts INFN (21), Italy 26
MS310 User Support Metrics MTA KFKI (18), Hungary 27
MS311 User Feedback and Recommendations EGI.EU (1) 30
MS312 User Support Contacts INFN (21), Italy 38
MS313 User Support Metrics MTA KFKI (18), Hungary 39
MS314 User Feedback and Recommendations EGI.EU (1) 42

Deliverable and Milestone Edit & Review process

See also: Quality Assurance process for deliverables and milestones

Quality Assurance Procedures Document: Quality Assurance Procedures


Time
before
submission 		State in
AMB RT Queue 		RT Ticket
Owner 		Material
6 weeks ToC Activity
Manager 		Document skeleton created and first version of the document with the table of contents enterted into the document.
4 weeks Draft Activity
Manager 		A full draft is available in the repository that has been reviewed within the activity.
3 weeks Review Activity
Manager 		A full draft is undergoing internal review within the activity.
2 weeks External
Review 		Moderator A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
2 weeks AMB
Review 		Project
Manager 		Document starts being reviewed by the AMB.
1 week PMB
Review 		Project
Director 		Document circulated to the PMB for information.
Deadline With EC Project
Finance
Officer 		A clean version of the document is in the document repository and made available to the EC.

Time tables

2010 year

2010
Time
Table 		PM1
May 		PM2
June 		PM3
July 		PM4
August 		PM5
September 		PM6
October 		PM7
November 		PM8
December
MS301 MS302
MS303 		MS304
D3.1

MS305

2011 year

2011
Time
Table 		PM9
January 		PM10
February 		PM11
March 		PM12
April 		PM13
May 		PM14
June 		PM15
July 		PM16
August 		PM17
September 		PM18
October 		PM19
November 		PM20
December


D3.2

MS306 MS307
D3.3

MS308

2012 year

2012
Time
Table 		PM21
January 		PM22
February 		PM23
March 		PM24
April 		PM25
May 		PM26
June 		PM27
July 		PM28
August 		PM29
September 		PM30
October 		PM31
November 		PM32
December


D3.4

MS309 MS310
D3.5

MS311

2013 year

2013
Time
Table 		PM33
January 		PM34
February 		PM35
March 		PM36
April 		PM37
May 		PM38
June 		PM39
July 		PM40
August 		PM41
September 		PM42
October 		PM43
November 		PM44
December


D3.6

MS312 MS313
D3.7

MS314

2014 year

2014
Time
Table 		PM45
January 		PM46
February 		PM47
March 		PM48
April


D3.8

WP3 Partners and effort (Person Months)

Extracted from: EGI-InSPIRE Consortium Agreement v1.0

Participant
Nr. 		Participant Short name /
Lead Beneficiary 		Participant country WP3 (NA3): User Community Support Person Months
per Effort Type 		Total Person
Months



TNA3.1

Activity
Management

TNA3.2

User & Community
Support Team

TNA3.3

NGI User
Support Teams

TNA3.4

Technical
Services

EGI NGI
1 EGI.EU The Netherlands 36 165

201
201
2 UPT Albania
7 19 5
31 31
3 IIAP NAS RA Armenia

6

6 6
5 IPP-BAS Bulgaria
8


8 8

IPP-BAS

8


8 8
7 SWITCH Switzerland
4 8

12 12

ETH Zurich

2 2

4 4

UZH

2 6

8 8
8 UCY Cyprus
3 3 2
8 8
9 CESNET Czech Republic
4 12 12
28 28
10 KIT-G Germany
6 53 7
66 66

KIT-G

6 36

42 42

DESY


2 7
9 9

JUELICH


3

3 3

FRAUNHOFER


12

12 12
12 CSIC Spain

15 24 12 27 39

CSIC


15
12 3 15

UPVLC



24
24 24
13 CSC Finland
8 16

24 24
14 CNRS France
7 36 11
54 54

CNRS

4 23

27 27

CEA


5 6
11 11

HEALTHGRID

3 8 5
16 16
15 GRENA Georgia

6

6 6
16 GRNET Greece


47 47
47

GRNET



34 34
34

IASA



13 13
13
18 MTA KFKI Hungary
28
4
32 32

MTA KFKI

5
4
9 9

BME

9


9 9

MTA SZTAKI

14


14 14
19 TCD Ireland
6 4 4
14 14
20 IUCC Israel
2 9 2
13 13
21 INFN Italy
12 28

40 40

INFN

12 28

40 40
22 VU

6 9

15 15
23 RENAM Moldova (Republic of)
5 4

9 9
26 NCF The Netherlands

6 3
9 9

FOM


3 1
4 4

SARA


3 2
5 5
27 SIGMA Norway
4 14 9
27 27

SIGMA

4
9
13 13

UIO


7

7 7

URA


7

7 7
28 CYFRONET Poland

22 13
35 35

CYFRONET


4

4 4

UWAR


10 7
17 17

ICBP


8 6
14 14
29 LIP Portugal
6 18 16 12 28 40
30 IPB Serbia

12 4
16 16
31 ARNES Slovenia
4 11 4
19 19

ARNES

1 7 3
11 11

JSI

3 4 1
8 8
32 UI SAV Slovakia
4 17 17
38 38
33 TUBITAK
ULAKBIM 		Turkey
8 20 8
36 36
34 STFC United Kingdom
24
27 23 28 51

STFC

12
4
16 16

UEDIN



23 23
23

GLASGOW

4


4 4

IMPERIAL

4


4 4

UNIMAN

4


4 4
36 UCPH Denmark

20

20 20
38 VR-SNIC Sweden

9

9 9

KTH


9

9 9
40 E-ARENA Russian Federation
7


7 7

E-ARENA

7


7 7
42 ASGC Taiwan
37 72 12
121 121
43 ASTI Philippines
32 180 8
220 220
44 ITB Indonesia
4 6

10 10
46 KISTI Korea (Republic of)

28

28 28
48 NUS Singapore
8 8 8
24 24
49 UPM Malaysia
8 4

12 12
50 NECTEC Thailand

4

4 4

TOTALS
36 417 679 247 296 1083 1379

Scrap room - An area for ideas and suggestions on User Support

Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:

RT Requirements vs Market place

New UCST Web Pages - under construction

Workshops

Event titles & discussion

Links

GGUS Tools/Reports

Usability inspection

MediaWiki tools

Doc2Wiki Publisher

Embedding slides

Retrieved from "https://wiki.egi.eu/w/index.php?title=EGI-InSPIRE:WP3_User_Community_Coordination&oldid=21351"