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Difference between revisions of "EGI-InSPIRE:WP3 User Community Coordination"

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__TOC__  


<br>


=Introduction to NA3 - User Community Coordination=
= Introduction to NA3 - User Community Coordination =


'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br>
'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br> '''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu''' <br><br> This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''  
'''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu'''
<br><br>
This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''


=User support processes=
= User support processes =


''See the processes described in the [https://documents.egi.eu/document/106 D3.1:User Community Support Process] deliverable document''
''See the processes described in the [https://documents.egi.eu/document/106 D3.1:User Community Support Process] deliverable document''  


<br>


== Requirement gathering ==
== Requirement gathering ==


The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.
The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.  


[[Requirements gathering details]]
[[Requirements gathering details]]  


=User Support Services and tools=
= User Support Services and tools =
The page "[[Tools, services and resources for users]]" provides a categorisation and list of software service and tools that are avilable for EGI users and user support teams.


=Work package structure=
The page "[[Tools, services and resources for users]]" provides a categorisation and list of software service and tools that are avilable for EGI users and user support teams.
 
= Work package structure =


''Insert a diagram with explanation here''  
''Insert a diagram with explanation here''  


==TNA3.1 - Activity Management==
== TNA3.1 - Activity Management ==
 
Task leader: Steve Brewer, CCO, EGI.eu
 
== TNA3.2 - User &amp; Community Support Team ==


Task leader: Steve Brewer, CCO, EGI.eu
Task leader: Steve Brewer, CCO, EGI.eu  


==TNA3.2 - User & Community Support Team==
== [[TNA3.3 NGI User Support Teams|TNA3.3 - NGI User Support Teams]] ==


Task leader: Steve Brewer, CCO, EGI.eu
Task leader: Gergely Sipos, EGI.eu  


==[[TNA3.3_NGI_User_Support_Teams|TNA3.3 - NGI User Support Teams]]==
== [[TNA3.4 Technical Services|TNA3.4 - Technical Services]] ==


Task leader: Gergely Sipos, EGI.eu
Task leader: Marios Chatziaggelou, IASA/GRNET


==[[TNA3.4_Technical_Services|TNA3.4 - Technical Services]]==
= WP3 events and meetings =


Task leader: Marios Chatziaggelou, IASA/GRNET
== EGI User Forum 2011 ==


=WP3 events and meetings=
Vilnius, Lithuania, 2011


==EGI User Forum 2011==
== Fortnightly telcon meeting for NA3 task and subtask leaders ==


Vilnius, Lithuania, 2011
See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]


==Fortnightly telcon meeting for NA3 task and subtask leaders==
== F2F meeting for task leaders prior to EGI TF 2010 ==
See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]


==F2F meeting for task leaders prior to EGI TF 2010==
Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda] This meeting is for task leaders only!  
Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda]  
This meeting is for task leaders only!


==F2F meeting for NA3 task leaders prior to EGI TF 2010==
== F2F meeting for NA3 task leaders prior to EGI TF 2010 ==
Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda]
This meeting is for NA3 task leaders and NGIs with NA3 Global task.


==EGI Technical Forum 2010==
Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda] This meeting is for NA3 task leaders and NGIs with NA3 Global task.


'''WP3 (NA3) Sessions'''
== EGI Technical Forum 2010 ==


Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Convener:''' Gergely Sipos NA3/EGI.eu
'''WP3 (NA3) Sessions'''  


Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Convener:''' Stephen Brewer NA3/EGI.eu
Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Convener:''' Gergely Sipos NA3/EGI.eu  


Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Convener:''' Marios Chatziangelou NA3/GRNET
Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Convener:''' Stephen Brewer NA3/EGI.eu


Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Convener:''' Gergely Sipos NA3/EGI.eu
Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Convener:''' Marios Chatziangelou NA3/GRNET


Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Convener:''' Gergely Sipos NA3/EGI.eu


[[WP3:_User_Community_Coordination/EGI TF 2010 Summary | EGI TF 2010 Summary]]
<br> [[WP3: User Community Coordination/EGI TF 2010 Summary|EGI TF 2010 Summary]]  


=Metrics=
= Metrics =


== Activity level metrics ==
== Activity level metrics ==


The following metrics are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :
The following metrics are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months&nbsp;:  


{| border="1" cellspacing="0" cellpadding="5"
{| cellspacing="0" cellpadding="5" border="1"
! Metric ID (scope)
|-
! Metric
! Metric ID (scope)  
! Provider
! Metric  
! Task
! Provider  
! Comments/Explanation
! Task  
! Q1 (May-July 2010)
! Comments/Explanation  
! Q2 (Aug-Oct 2010)
! Q1 (May-July 2010)  
! Q3 (Nov-Jan 2011)
! Q2 (Aug-Oct 2010)  
! Q3 (Nov-Jan 2011)  
! Q4 (Feb-Apr 2011)
! Q4 (Feb-Apr 2011)
|-
|-
| M.NA3.1
| M.NA3.1  
| Number of GGUS tickets CREATED (grouped by submitting community – where available)| Number of tickets with creation time within the specified timeframe  
| Number of tickets with creation time within the specified timeframe  
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])  
| TNA3.2/3
| TNA3.2/3  
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example]
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example]  
| 2149
| 2149  
| 2656
| 2656  
| 2986
| 2986  
|
| <br>
|-
|-
| M.NA3.2
| M.NA3.2  
| Number of GGUS tickets raised by users and '''resolved''' (NGIs & EGI.eu)
| Number of GGUS tickets raised by users and '''resolved''' (NGIs &amp; EGI.eu)  
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])  
| TNA3.3
| TNA3.3  
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=solution_time&unit_check%5b%5d=NUST&unit_check%5b%5d=UCST Query example]
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=solution_time&unit_check%5b%5d=NUST&unit_check%5b%5d=UCST Query example]  
| 0
| 0  
| 0 <br>'''Note:''' User Support Team Units were not available in GGUS during these periods.
| 0 <br>'''Note:''' User Support Team Units were not available in GGUS during these periods.  
| 0
| 0  
|
| <br>
|-
|-
| M.NA3.3
| M.NA3.3  
| Number of GGUS tickets raised by users and '''resolved''' by EGI.eu
| Number of GGUS tickets raised by users and '''resolved''' by EGI.eu  
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])  
| TNA3.3
| TNA3.3  
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=solution_time&unit_check%5b%5d=UCST Query example]
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=solution_time&unit_check%5b%5d=UCST Query example]  
| 0
| 0  
| 0 <br>'''Note:'''User Community Support Team unit was not available in GGUS during these periods.
| 0 <br>'''Note:'''User Community Support Team unit was not available in GGUS during these periods.  
| 0
| 0  
|
| <br>
|-
|-
| M.NA3.4
| M.NA3.4  
| Time to resolve tickets:
| Time to resolve tickets:  
* Average time
*Average time  
* Median time
*Median time
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])
 
| TNA3.3
| N.Ferreira ([https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link])  
| Reports to M.NA3.1, in day units.
| TNA3.3  
| Reports to M.NA3.1, in day units.  
| 14.8 <br> 11.8  
| 14.8 <br> 11.8  
| 7.5 <br> 4.9
| 7.5 <br> 4.9  
| 14.4 <br> 8.2
| 14.4 <br> 8.2  
|
| <br>
|-
|-
| M.NA3.5
| M.NA3.5  
| Uptime of User Support websites:
| Uptime of User Support websites:  
* Training
*Training  
* Application Database
*Application Database  
* VO Support Services
*VO Support Services
| C.Devereux<br>M.Chatziangelou<br>I.Blanquer
 
| TNA3.4
| C.Devereux<br>M.Chatziangelou<br>I.Blanquer  
|
| TNA3.4  
| 99% <br> 99% <br> n.a.
| <br>
| 99% <br> 99% <br> n.a.  
| 99% <br> 99% <br> n.a. <br> '''Note:'''The team still in the evaluation phase of VO support tools and does not operate tools yet.  
| 99% <br> 99% <br> n.a. <br> '''Note:'''The team still in the evaluation phase of VO support tools and does not operate tools yet.  
| pending <br> 99% <br> Currently in EGI Wiki, to be moved to www.egi.eu <br>  
| pending <br> 99% <br> Currently in EGI Wiki, to be moved to www.egi.eu <br>  
|
|  
pending <br> 99%
 
pending
 
|-
|-
| M.NA3.6
| M.NA3.6  
| Visitors to User Support websites:
| Visitors to User Support websites:  
* Training
*Training  
* Application Database
*Application Database  
* VO Support Services
*VO Support Services
| C.Devereux<br>M.Chatziangelou<br>I.Blanquer
 
| TNA3.4
| C.Devereux<br>M.Chatziangelou<br>I.Blanquer  
| TNA3.4  
| <br>
| n.a. <br> 4171 <br> n.a.
| 2832 <br> 185 <br> n.a.
| pending <br> 215 <br> Currently in EGI Wiki, to be moved to www.egi.eu
|  
|  
| n.a. <br> 4171 <br> n.a.
pending<br>
| 2832 <br> 185 <br> n.a.
 
| pending <br> 215 <br> Currently in EGI Wiki, to be moved to www.egi.eu
1657 (Feb:416,Mar:807,Apr(UF):434)<br>
|
 
pending<br>
 
|-
|-
| M.NA3.7
| M.NA3.7  
| Number of VO Support Services:
| Number of VO Support Services:  
* Evaluated
*Evaluated  
* Supported
*Supported  
* Offered as service
*Offered as service
| I.Blanquer
 
| TNA3.4
| I.Blanquer  
|  
| TNA3.4  
| 7 <br> 1 <br> 0
| <br>
| 12 <br> 1 <br> 0
| 7 <br> 1 <br> 0  
| 4 <br> 3 <br> 1
| 12 <br> 1 <br> 0  
|
| 4 <br> 3 <br> 1  
| <br>
|-
|-
| M.NA3.8
| M.NA3.8  
| Number of Applications in the AppDB:
| Number of Applications in the AppDB:  
* Applications
*Applications  
* Tools
*Tools  
* Personal profiles
*Personal profiles
| M.Chatziangelou
 
| TNA3.4/3
| M.Chatziangelou  
|  
| TNA3.4/3  
| 249 <br> 20 <br> 494
| <br>
| 249 <br> 20 <br> 494  
| 249 <br> 20 <br> 494  
| 249 <br> 20 <br> 494  
| 265 <br> 21 <br> 512  
| 265 <br> 21 <br> 512  
|
| 342<br> 30<br> 618
|-
|-
| M.NA3.9
| M.NA3.9  
| Number of Trainers in the Trainers database
| Number of Trainers in the Trainers database  
| C.Devereux
| C.Devereux  
| TNA3.4/3
| TNA3.4/3  
|  
| <br>
| 57
| 57  
| 57
| 57  
| 57
| 57  
|
| <br>
|-
|-
| M.NA3.10
| M.NA3.10  
| Number of Training Days delivered through NGI Training events
| Number of Training Days delivered through NGI Training events  
| R.McLennan (UCST)
| R.McLennan (UCST)  
| TNA3.4/3
| TNA3.4/3  
|  
| <br>
| 11
| 11  
| 28
| 28  
| 82 <br>'''Note:''' There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence.
| 82 <br>'''Note:''' There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence.  
|
| <br>
|-
|-
| M.NA3.11
| M.NA3.11  
| Number of:
| Number of:  
* New/decommissioned VOs
*New/decommissioned VOs  
* Low/Medium/High Activity VOs
*Low/Medium/High Activity VOs  
* international VOs
*international VOs
 
|  
|  
* C. Lorphelin
*C. Lorphelin  
* N.Ferreira ([https://metrics.egi.eu/gridsite/accounting/CESGA/vomet_view.html Metrics Portal link])
*N.Ferreira ([https://metrics.egi.eu/gridsite/accounting/CESGA/vomet_view.html Metrics Portal link])  
* C. Lorphelin
*C. Lorphelin


| TNA3.1
| TNA3.1  
| Including national VOs<br>On first day of quarter<br>On first day of quarter
| Including national VOs<br>On first day of quarter<br>On first day of quarter  
| 10/0 <br> 13/23/27 <br> 85
| 10/0 <br> 13/23/27 <br> 85  
| 10/1 <br> 19/20/28 <br> 89
| 10/1 <br> 19/20/28 <br> 89  
| 3/0<br> 17/22/28 <br>92
| 3/0<br> 17/22/28 <br>92  
|
| <br>
|-
|-
| M.NA3.12
| M.NA3.12  
| Number of users (grouped by community and VO)
| Number of users (grouped by community and VO)  
| C.Lorphelin
| C.Lorphelin  
| TNA3.1
| TNA3.1  
| Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing.
| Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing.  
| 12,409:
| 12,409:  
* HEP 4799
*HEP 4799  
* Infrastructure 2438
*Infrastructure 2438  
* LS 573
*LS 573  
* CC 429
*CC 429  
* AA 353
*AA 353  
* ES 269
*ES 269  
* Computer Science and Mathematics 24
*Computer Science and Mathematics 24  
* Fusion 6
*Fusion 6  
* Multidisciplinary 1682
*Multidisciplinary 1682  
* Others 1836
*Others 1836
| 13,209
 
* HEP 5137
| 13,209  
* Infrastructure 2494
*HEP 5137  
* LS 571
*Infrastructure 2494  
* CC 449
*LS 571  
* AA 308
*CC 449  
* ES 269
*AA 308  
* Computer Science and Mathematics 28
*ES 269  
* Fusion 9
*Computer Science and Mathematics 28  
* Multidisciplinary 1850
*Fusion 9  
* Others 1871
*Multidisciplinary 1850  
*Others 1871
 
| 13,848  
| 13,848  
* HEP 5977
*HEP 5977  
* Infrastructure 1859
*Infrastructure 1859  
* LS 747
*LS 747  
* CC 478
*CC 478  
* AA 342
*AA 342  
* ES 320
*ES 320  
* Computer Science and Mathematics 10
*Computer Science and Mathematics 10  
* Fusion 16
*Fusion 16  
* Multidisciplinary 1987
*Multidisciplinary 1987  
* Others 2112
*Others 2112
|
 
|-
| <br>
|}
|}


Further information:
Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412  
- Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412


<br> The [https://documents.egi.eu/document/94 MS304 "User Support Metrics" milestone document] provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).


The [https://documents.egi.eu/document/94 MS304 "User Support Metrics" milestone document] provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).
== Project level metric from NA3  ==


== Project level metric from NA3 ==
The following activity (NA3) metrics are aligned against the project’s objectives.


The following activity (NA3) metrics are aligned against the project’s objectives.
{| cellspacing="0" cellpadding="5" border="1"
 
|-
{| border="1" cellspacing="0" cellpadding="5"
! Project<br>Objectives  
! Project<br>Objectives
! Objective<br>Summary  
! Objective<br>Summary
! Metric  
! Metric
! Provider  
! Provider
! Target<br>Y1  
! Target<br>Y1
! Q1 (May-Jul 2010)  
! Q1 (May-Jul 2010)
! Q2 (Aug-Oct 2010)  
! Q2 (Aug-Oct 2010)
! Q3 (Nov-Jan 2011)
! Q3 (Nov-Jan 2011)
|-
|-
| PO4
| PO4  
| Addition of new User Communities
| Addition of new User Communities  
| Number of users from non-HUC VOs (Can be calculated using M.NA3.12)
| Number of users from non-HUC VOs (Can be calculated using M.NA3.12)  
| N.Ferreira (UCST)
| N.Ferreira (UCST)  
| 0 <br> 500 <br> 1500
| 0 <br> 500 <br> 1500  
| 3542 <br> Computer Science and Mathematics (24); <br> Multidisciplinary (1682); <br> Other (1836)
| 3542 <br> Computer Science and Mathematics (24); <br> Multidisciplinary (1682); <br> Other (1836)  
| 3749 <br> Computer Science and Mathematics (28); <br> Multidisciplinary (1850); <br> Other (1871)
| 3749 <br> Computer Science and Mathematics (28); <br> Multidisciplinary (1850); <br> Other (1871)  
| 4109 <br> Computer Science and Mathematics (10); <br> Multidisciplinary (1987); <br> Other (2112)
| 4109 <br> Computer Science and Mathematics (10); <br> Multidisciplinary (1987); <br> Other (2112)
|-
|}
|}


=Deliverables=
= Deliverables =


{| border="1" cellspacing="0" cellpadding="5"
{| cellspacing="0" cellpadding="5" border="1"
! Status
|-
! Nr.
! Status  
! Title
! Nr.  
! Lead Partner
! Title  
! PM
! Lead Partner  
! PM  
! Lead Author
! Lead Author
|-
|-
| External review
| External review  
| [https://documents.egi.eu/document/106 D3.1]
| [https://documents.egi.eu/document/106 D3.1]  
| User Community Support Process
| User Community Support Process  
| '''CNRS (14)''', France
| '''CNRS (14)''', France  
| 3
| 3  
| '''Lead by:''' Y.Legre, '''Moderator:''' ?, '''Reviewer:''' ?
| '''Lead by:''' Y.Legre, '''Moderator:'''&nbsp;?, '''Reviewer:'''&nbsp;?
|-~
| -
| D3.2
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''
| 11
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| -
| -  
| D3.3
| D3.2
| User Community Support Process
| Annual Report on EGI's User Community Services
| '''CNRS (14)''', France
| '''EGI.EU (1)'''  
| 15
| 11
| Lead by: ?, Moderator: ?, Reviewer: ?
| '''Lead by:''' Steve Brewer, '''Moderator:'''&nbsp;?, '''Reviewer:'''&nbsp;?
|-
|-
| -
| -  
| D3.4
| D3.3
| Annual Report on EGI's User Community Services
| User Community Support Process
| '''EGI.EU (1)'''
| '''CNRS (14)''', France
| 23
| 15
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| D3.5
| D3.4
| User Community Support Process
| Annual Report on EGI's User Community Services
| '''CNRS (14)''', France
| '''EGI.EU (1)'''  
| 27
| 23
| Lead by: ?, Moderator: ?, Reviewer: ?
| '''Lead by:''' Steve Brewer, '''Moderator:'''&nbsp;?, '''Reviewer:'''&nbsp;?
|-
|-
| -
| -  
| D3.6
| D3.5
| Annual Report on EGI's User Community Services
| User Community Support Process
| '''EGI.EU (1)'''
| '''CNRS (14)''', France
| 35
| 27
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| D3.7
| D3.6
| User Community Support Process
| Annual Report on EGI's User Community Services
| '''CNRS (14)''', France
| '''EGI.EU (1)'''  
| 39
| 35
| Lead by: ?, Moderator: ?, Reviewer: ?
| '''Lead by:''' Steve Brewer, '''Moderator:'''&nbsp;?, '''Reviewer:'''&nbsp;?
|-
|-
| -
| -  
| D3.8
| D3.7
| Annual Report on EGI's User Community Services
| User Community Support Process
| '''EGI.EU (1)'''
| '''CNRS (14)''', France
| 47
| 39
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| D3.8
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''
| 47
| '''Lead by:''' Steve Brewer, '''Moderator:'''&nbsp;?, '''Reviewer:'''&nbsp;?
|}
|}


=Milestones=
= Milestones =


{| border="1" cellspacing="0" cellpadding="5"
{| cellspacing="0" cellpadding="5" border="1"
! Status
|-
! Nr.
! Status  
! Title
! Nr.  
! Lead Partner
! Title  
! PM
! Lead Partner  
! PM  
! Lead Author
! Lead Author
|-  
|-
| PMB Review
| PMB Review  
| [https://documents.egi.eu/document/60 MS301]
| [https://documents.egi.eu/document/60 MS301]  
| User Support Contacts
| User Support Contacts  
| '''INFN (21)''', Italy
| '''INFN (21)''', Italy  
| 1
| 1  
| '''Lead by:''' Luciano Gaido, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Vera Hansper
| '''Lead by:''' Luciano Gaido, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Vera Hansper
|-
|-
| PMB Review
| PMB Review  
| [https://documents.egi.eu/document/104 MS302]
| [https://documents.egi.eu/document/104 MS302]  
| Training Website
| Training Website  
| '''STFC (34)''', UK
| '''STFC (34)''', UK  
| 2
| 2  
| '''Lead by:''' David Fergusson, '''Moderator:''' Steven Newhouse, '''Reviewer:''' Roberto Barabara
| '''Lead by:''' David Fergusson, '''Moderator:''' Steven Newhouse, '''Reviewer:''' Roberto Barabara
|-
|-
| PMB Review
| PMB Review  
| [https://documents.egi.eu/document/92 MS303]
| [https://documents.egi.eu/document/92 MS303]  
| Ported Applications Website
| Ported Applications Website  
| '''GRNET (16)''', Greece
| '''GRNET (16)''', Greece  
| 2
| 2  
| '''Lead by:''' ?, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Sergio Andreozzi
| '''Lead by:'''&nbsp;?, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Sergio Andreozzi
|-
|-
| External Review
| External Review  
| [https://documents.egi.eu/document/94 MS304]
| [https://documents.egi.eu/document/94 MS304]  
| User Support Metrics
| User Support Metrics  
| '''MTA KFKI (18)''', Hungary
| '''MTA KFKI (18)''', Hungary  
| 3
| 3  
| '''Lead by:''' Robert Lovas, '''Moderator:''' Catherine Gater, '''Reviewer:''' Sergio Andreozzi,Damir Marinovic
| '''Lead by:''' Robert Lovas, '''Moderator:''' Catherine Gater, '''Reviewer:''' Sergio Andreozzi,Damir Marinovic
|-
|-
| -
| -  
| [https://documents.egi.eu/document/211 MS305]
| [https://documents.egi.eu/document/211 MS305]  
| User Feedback and Recommendations
| User Feedback and Recommendations  
| '''EGI.EU (1)'''
| '''EGI.EU (1)'''  
| 6
| 6  
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
| -
| MS306
| User Support Contacts
| '''INFN (21)''', Italy
| 14
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| MS306
| MS307
| User Support Contacts
| User Support Metrics
| '''INFN (21)''', Italy
| '''MTA KFKI (18)''', Hungary
| 14
| 15
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| MS307
| MS308
| User Support Metrics
| User Feedback and Recommendations
| '''MTA KFKI (18)''', Hungary
| '''EGI.EU (1)'''  
| 15
| 18
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| MS308
| MS309  
| User Feedback and Recommendations
| User Support Contacts  
| '''EGI.EU (1)'''
| '''INFN (21)''', Italy  
| 18
| 26  
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
| -
| MS309
| User Support Contacts
| '''INFN (21)''', Italy
| 26
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| -  
| MS310
| MS310  
| User Support Metrics
| User Support Metrics  
| '''MTA KFKI (18)''', Hungary
| '''MTA KFKI (18)''', Hungary  
| 27
| 27  
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| MS311
| MS311  
| User Feedback and Recommendations
| User Feedback and Recommendations  
| '''EGI.EU (1)'''
| '''EGI.EU (1)'''  
| 30
| 30  
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| MS312
| MS312  
| User Support Contacts
| User Support Contacts  
| '''INFN (21)''', Italy
| '''INFN (21)''', Italy  
| 38
| 38  
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| MS313
| MS313  
| User Support Metrics
| User Support Metrics  
| '''MTA KFKI (18)''', Hungary
| '''MTA KFKI (18)''', Hungary  
| 39
| 39  
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|-
| -
| -  
| MS314
| MS314  
| User Feedback and Recommendations
| User Feedback and Recommendations  
| '''EGI.EU (1)'''
| '''EGI.EU (1)'''  
| 42
| 42  
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by:&nbsp;?, Moderator:&nbsp;?, Reviewer:&nbsp;?
|-
|}
|}


=Deliverable and Milestone Edit & Review process=
= Deliverable and Milestone Edit &amp; Review process =


See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]
See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]  


Quality Assurance Procedures Document: [https://documents.egi.eu/document/33 Quality Assurance Procedures]
Quality Assurance Procedures Document: [https://documents.egi.eu/document/33 Quality Assurance Procedures]  


<br>


{| border="1" cellspacing="0" cellpadding="3"
{| cellspacing="0" cellpadding="3" border="1"
! Time<br>before<br>submission
|-
! State in<br>AMB RT Queue
! Time<br>before<br>submission  
! RT Ticket<br>Owner
! State in<br>AMB RT Queue  
! RT Ticket<br>Owner  
! Material
! Material
|-
|-
|6 weeks
| 6 weeks  
|ToC
| ToC  
|Activity<br>Manager
| Activity<br>Manager  
|Document skeleton created and first version of the document with the table of contents enterted into the document.
| Document skeleton created and first version of the document with the table of contents enterted into the document.
|-
|4 weeks
|Draft
|Activity<br>Manager
|A full draft is available in the repository that has been reviewed within the activity.
|-
|-
|3 weeks
| 4 weeks  
|Review
| Draft
|Activity<br>Manager
| Activity<br>Manager  
|A full draft is undergoing internal review within the activity.
| A full draft is available in the repository that has been reviewed within the activity.
|-
|-
|2 weeks
| 3 weeks  
|External<br>Review
| Review
|Moderator
| Activity<br>Manager
|A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
| A full draft is undergoing internal review within the activity.
|-
|-
|2 weeks
| 2 weeks  
|AMB<br>Review
| External<br>Review  
|Project<br>Manager
| Moderator
|Document starts being reviewed by the AMB.
| A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
|-
|-
|1 week
| 2 weeks
|PMB<br>Review
| AMB<br>Review  
|Project<br>Director
| Project<br>Manager
|Document circulated to the PMB for information.
| Document starts being reviewed by the AMB.
|-
|-
|Deadline
| 1 week
|With EC
| PMB<br>Review
|Project<br>Finance<br>Officer
| Project<br>Director
|A clean version of the document is in the document repository and made available to the EC.
| Document circulated to the PMB for information.
|-
|-
| Deadline
| With EC
| Project<br>Finance<br>Officer
| A clean version of the document is in the document repository and made available to the EC.
|}
|}


=Time tables=
= Time tables =
==2010 year==
 
{| border="1" cellspacing="0" cellpadding="5"
== 2010 year ==
! rowspan="2"|2010<br>Time<br>Table
 
! PM1<br>May
{| cellspacing="0" cellpadding="5" border="1"
! PM2<br>June
|-
! PM3<br>July
! rowspan="2" | 2010<br>Time<br>Table  
! PM4<br>August
! PM1<br>May  
! PM5<br>September
! PM2<br>June  
! PM6<br>October
! PM3<br>July  
! PM7<br>November
! PM4<br>August  
! PM5<br>September  
! PM6<br>October  
! PM7<br>November  
! PM8<br>December
! PM8<br>December
|-
|-
| style="background-color:yellowgreen"|MS301
| style="background-color:yellowgreen" | MS301  
| style="background-color:yellowgreen"|MS302<br>MS303
| style="background-color:yellowgreen" | MS302<br>MS303  
| style="background-color:yellowgreen"|MS304<br>D3.1
| style="background-color:yellowgreen" | MS304<br>D3.1  
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|MS305
| style="background-color:yellowgreen" | MS305  
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
|}
|}


==2011 year==
== 2011 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2011<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM9<br>January
!PM10<br>February
!PM11<br>March
!PM12<br>April
!PM13<br>May
!PM14<br>June
!PM15<br>July
!PM16<br>August
!PM17<br>September
!PM18<br>October
!PM19<br>November
!PM20<br>December
|-
|-
|style="background-color:yellowgreen"|
! rowspan="2" | 2011<br>Time<br>Table
|style="background-color:yellowgreen"|
! PM9<br>January
|D3.2
! PM10<br>February
|
! PM11<br>March
|
! PM12<br>April
|MS306
! PM13<br>May
|MS307<br>D3.3
! PM14<br>June
|
! PM15<br>July
|
! PM16<br>August
|MS308  
! PM17<br>September
|
! PM18<br>October
|
! PM19<br>November
! PM20<br>December
|-
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen" | <br>
| D3.2  
| <br>
| <br>
| MS306  
| MS307<br>D3.3  
| <br>
| <br>
| MS308  
| <br>
| <br>
|}
|}


==2012 year==
== 2012 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2012<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM21<br>January
!PM22<br>February
!PM23<br>March
!PM24<br>April
!PM25<br>May
!PM26<br>June
!PM27<br>July
!PM28<br>August
!PM29<br>September
!PM30<br>October
!PM31<br>November
!PM32<br>December
|-
|-
|
! rowspan="2" | 2012<br>Time<br>Table
|
! PM21<br>January
|D3.4
! PM22<br>February
|
! PM23<br>March
|
! PM24<br>April
|MS309
! PM25<br>May
|MS310<br>D3.5
! PM26<br>June
|
! PM27<br>July
|
! PM28<br>August
|MS311  
! PM29<br>September
|
! PM30<br>October
|
! PM31<br>November
! PM32<br>December
|-
| <br>
| <br>
| D3.4  
| <br>
| <br>
| MS309  
| MS310<br>D3.5  
| <br>
| <br>
| MS311  
| <br>
| <br>
|}
|}


==2013 year==
== 2013 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2013<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM33<br>January
|-
!PM34<br>February
! rowspan="2" | 2013<br>Time<br>Table  
!PM35<br>March
! PM33<br>January  
!PM36<br>April
! PM34<br>February  
!PM37<br>May
! PM35<br>March  
!PM38<br>June
! PM36<br>April  
!PM39<br>July
! PM37<br>May  
!PM40<br>August
! PM38<br>June  
!PM41<br>September
! PM39<br>July  
!PM42<br>October
! PM40<br>August  
!PM43<br>November
! PM41<br>September  
!PM44<br>December
! PM42<br>October  
! PM43<br>November  
! PM44<br>December
|-
|-
|
| <br>
|
| <br>
|D3.6
| D3.6  
|
| <br>
|
| <br>
|MS312
| MS312  
|MS313<br>D3.7
| MS313<br>D3.7  
|
| <br>
|
| <br>
|MS314
| MS314  
|  
| <br>
|
| <br>
|}
|}


==2014 year==
== 2014 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2014<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM45<br>January
!PM46<br>February
!PM47<br>March
!PM48<br>April
|-
|-
|
! rowspan="2" | 2014<br>Time<br>Table
|
! PM45<br>January
|D3.8
! PM46<br>February
|
! PM47<br>March
! PM48<br>April
|-
| <br>
| <br>
| D3.8  
| <br>
|}
|}


=WP3 Partners and effort (Person Months)=
= WP3 Partners and effort (Person Months) =
Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]
 
{| border="1" cellspacing="0" cellpadding="5"
Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]  
!Participant <br>Nr.
 
!Participant Short name /<br> Lead Beneficiary
{| cellspacing="0" cellpadding="5" border="1"
!Participant country
!colspan="4"|WP3 (NA3): User Community Support
!colspan="2"|Person Months<br> per Effort Type
!Total Person<br> Months
|-
|-
|
! Participant <br>Nr.
|
! Participant Short name /<br> Lead Beneficiary
|
! Participant country
!TNA3.1
! colspan="4" | WP3 (NA3): User Community Support  
<small>Activity<br>
! colspan="2" | Person Months<br> per Effort Type
Management</small>
! Total Person<br> Months
!TNA3.2
<small>User & Community<br>
Support Team</small>
!TNA3.3
<small>NGI User <br>
Support Teams</small>
!TNA3.4
<small>Technical<br>
Services</small>
!EGI
!NGI
|
|-
|-
|1
| <br>
|EGI.EU
| <br>
| The Netherlands
| <br>
|36
! TNA3.1  
|165
<small>Activity<br> Management</small>
|
 
|
! TNA3.2
|201
<small>User &amp; Community<br> Support Team</small>
|
 
|201
! TNA3.3
<small>NGI User <br> Support Teams</small>
 
! TNA3.4
<small>Technical<br> Services</small>
 
! EGI
! NGI
| <br>
|-
|-
|2
| 1
|UPT
| EGI.EU
| Albania
| The Netherlands
|
| 36
|7
| 165
|19
| <br>
|5
| <br>
|
| 201
|31
| <br>
|31
| 201
|-
|-
|3
| 2
|IIAP NAS RA
| UPT
|Armenia
| Albania
|
| <br>
|
| 7
|6
| 19
|
| 5
|
| <br>
|6
| 31
|6
| 31
|-
|-
|5
| 3
|IPP-BAS
| IIAP NAS RA
|Bulgaria
| Armenia
|
| <br>
|8
| <br>
|
| 6
|
| <br>
|
| <br>
|8
| 6
|8
| 6
|-
|-
|
| 5
|IPP-BAS
| IPP-BAS  
|
| Bulgaria
|
| <br>
|8
| 8  
|
| <br>
|
| <br>
|
| <br>
|8
| 8  
|8
| 8
|-
|-
|7
| <br>
|SWITCH
| IPP-BAS
|Switzerland
| <br>
|
| <br>
|4
| 8
|8
| <br>
|
| <br>
|
| <br>
|12
| 8
|12
| 8
|-
|-
|
| 7
|ETH Zurich
| SWITCH
|
| Switzerland
|
| <br>
|2
| 4
|2
| 8
|
| <br>
|
| <br>
|4
| 12
|4
| 12
|-
|-
|
| <br>
|UZH
| ETH Zurich
|
| <br>
|
| <br>
|2
| 2  
|6
| 2
|
| <br>
|
| <br>
|8
| 4
|8
| 4
|-
|-
|8
| <br>
|UCY
| UZH
|Cyprus
| <br>
|
| <br>
|3
| 2
|3
| 6
|2
| <br>
|
| <br>
|8
| 8  
|8
| 8
|-
|-
|9
| 8
|CESNET
| UCY
|Czech Republic
| Cyprus
|
| <br>
|4
| 3
|12
| 3
|12
| 2
|
| <br>
|28
| 8
|28
| 8
|-
|-
|10
| 9
|KIT-G
| CESNET
|Germany
| Czech Republic
|
| <br>
|6
| 4
|53
| 12
|7
| 12
|
| <br>
|66
| 28
|66
| 28
|-
|-
|
| 10
|KIT-G
| KIT-G  
|
| Germany
|
| <br>
|6
| 6  
|36
| 53
|
| 7
|
| <br>
|42
| 66
|42
| 66
|-
|-
|
| <br>
|DESY
| KIT-G
|
| <br>
|
| <br>
|
| 6
|2
| 36
|7
| <br>
|
| <br>
|9
| 42
|9
| 42
|-
|-
|
| <br>
|JUELICH
| DESY
|
| <br>
|
| <br>
|
| <br>
|3
| 2
|
| 7
|
| <br>
|3
| 9
|3
| 9
|-
|-
|
| <br>
|FRAUNHOFER
| JUELICH
|
| <br>
|
| <br>
|
| <br>
|12
| 3
|
| <br>
|
| <br>
|12
| 3
|12
| 3
|-
|-
|12
| <br>
|CSIC
| FRAUNHOFER
|Spain
| <br>
|
| <br>
|
| <br>
|15
| 12
|24
| <br>
|12
| <br>
|27
| 12
|39
| 12
|-
|-
|
| 12
|CSIC
| CSIC  
|
| Spain
|
| <br>
|
| <br>
|15
| 15  
|
| 24
|12
| 12  
|3
| 27
|15
| 39
|-
|-
|
| <br>
|UPVLC
| CSIC
|
| <br>
|
| <br>
|
| <br>
|
| 15
|24
| <br>
|
| 12
|24
| 3
|24
| 15
|-
|-
|13
| <br>
|CSC
| UPVLC
|Finland
| <br>
|
| <br>
|8
| <br>
|16
| <br>
|
| 24
|
| <br>
|24
| 24  
|24
| 24
|-
|-
|14
| 13
|CNRS
| CSC
|France
| Finland
|
| <br>
|7
| 8
|36
| 16
|11
| <br>
|
| <br>
|54
| 24
|54
| 24
|-
|-
|
| 14
|CNRS
| CNRS  
|
| France
|
| <br>
|4
| 7
|23
| 36
|
| 11
|
| <br>
|27
| 54
|27
| 54
|-
|-
|
| <br>
|CEA
| CNRS
|
| <br>
|
| <br>
|
| 4
|5
| 23
|6
| <br>
|
| <br>
|11
| 27
|11
| 27
|-
|-
|
| <br>
|HEALTHGRID
| CEA
|
| <br>
|
| <br>
|3
| <br>
|8
| 5
|5
| 6
|
| <br>
|16
| 11
|16
| 11
|-
|-
|15
| <br>
|GRENA
| HEALTHGRID
|Georgia
| <br>
|
| <br>
|
| 3
|6
| 8
|
| 5
|
| <br>
|6
| 16
|6
| 16
|-
|-
|16
| 15
|GRNET
| GRENA
|Greece
| Georgia
|
| <br>
|
| <br>
|
| 6
|47
| <br>
|47
| <br>
|
| 6
|47
| 6
|-
|-
|
| 16
|GRNET
| GRNET  
|
| Greece
|
| <br>
|
| <br>
|
| <br>
|34
| 47
|34
| 47
|
| <br>
|34
| 47
|-
|-
|
| <br>
|IASA
| GRNET
|
| <br>
|
| <br>
|
| <br>
|
| <br>
|13
| 34
|13
| 34
|
| <br>
|13
| 34
|-
|-
|18
| <br>
|MTA KFKI
| IASA
|Hungary
| <br>
|
| <br>
|28
| <br>
|
| <br>
|4
| 13
|
| 13
|32
| <br>
|32
| 13
|-
|-
|
| 18
|MTA KFKI
| MTA KFKI  
|
| Hungary
|
| <br>
|5
| 28
|
| <br>
|4
| 4  
|
| <br>
|9
| 32
|9
| 32
|-
|-
|
| <br>
|BME
| MTA KFKI
|
| <br>
|
| <br>
|9
| 5
|
| <br>
|
| 4
|
| <br>
|9
| 9  
|9
| 9
|-
|-
|
| <br>
|MTA SZTAKI
| BME
|
| <br>
|
| <br>
|14
| 9
|
| <br>
|
| <br>
|
| <br>
|14
| 9
|14
| 9
|-
|-
|19
| <br>
|TCD
| MTA SZTAKI
|Ireland
| <br>
|
| <br>
|6
| 14
|4
| <br>
|4
| <br>
|
| <br>
|14
| 14  
|14
| 14
|-
|-
|20
| 19
|IUCC
| TCD
|Israel
| Ireland
|
| <br>
|2
| 6
|9
| 4
|2
| 4
|
| <br>
|13
| 14
|13
| 14
|-
|-
|21
| 20
|INFN
| IUCC
|Italy
| Israel
|
| <br>
|12
| 2
|28
| 9
|
| 2
|
| <br>
|40
| 13
|40
| 13
|-
|-
|
| 21
|INFN
| INFN  
|
| Italy
|
| <br>
|12
| 12  
|28
| 28  
|
| <br>
|
| <br>
|40
| 40  
|40
| 40
|-
|-
|22
| <br>
|VU
| INFN
|
| <br>
|
| <br>
|6
| 12
|9
| 28
|
| <br>
|
| <br>
|15
| 40
|15
| 40
|-
|-
|23
| 22
|RENAM
| VU
|Moldova (Republic of)
| <br>
|
| <br>
|5
| 6
|4
| 9
|
| <br>
|
| <br>
|9
| 15
|9
| 15
|-
|-
|26
| 23
|NCF
| RENAM
|The Netherlands
| Moldova (Republic of)
|
| <br>
|
| 5
|6
| 4
|3
| <br>
|
| <br>
|9
| 9  
|9
| 9
|-
|-
|
| 26
|FOM
| NCF
|
| The Netherlands
|
| <br>
|
| <br>
|3
| 6
|1
| 3
|
| <br>
|4
| 9
|4
| 9
|-
|-
|
| <br>
|SARA
| FOM
|
| <br>
|
| <br>
|
| <br>
|3
| 3  
|2
| 1
|
| <br>
|5
| 4
|5
| 4
|-
|-
|27
| <br>
|SIGMA
| SARA
|Norway
| <br>
|
| <br>
|4
| <br>
|14
| 3
|9
| 2
|
| <br>
|27
| 5
|27
| 5
|-
|-
|
| 27
|SIGMA
| SIGMA  
|
| Norway
|
| <br>
|4
| 4  
|
| 14
|9
| 9  
|
| <br>
|13
| 27
|13
| 27
|-
|-
|
| <br>
|UIO
| SIGMA
|
| <br>
|
| <br>
|
| 4
|7
| <br>
|
| 9
|
| <br>
|7
| 13
|7
| 13
|-
|-
|
| <br>
|URA
| UIO
|
| <br>
|
| <br>
|
| <br>
|7
| 7  
|
| <br>
|
| <br>
|7
| 7  
|7
| 7
|-
|-
|28
| <br>
|CYFRONET
| URA
|Poland
| <br>
|
| <br>
|
| <br>
|22
| 7
|13
| <br>
|
| <br>
|35
| 7
|35
| 7
|-
|-
|
| 28
|CYFRONET
| CYFRONET  
|
| Poland
|
| <br>
|
| <br>
|4
| 22
|
| 13
|
| <br>
|4
| 35
|4
| 35
|-
|-
|
| <br>
|UWAR
| CYFRONET
|
| <br>
|
| <br>
|
| <br>
|10
| 4
|7
| <br>
|
| <br>
|17
| 4
|17
| 4
|-
|-
|
| <br>
|ICBP
| UWAR
|
| <br>
|
| <br>
|
| <br>
|8
| 10
|6
| 7
|
| <br>
|14
| 17
|14
| 17
|-
|-
|29
| <br>
|LIP
| ICBP
|Portugal
| <br>
|
| <br>
|6
| <br>
|18
| 8
|16
| 6
|12
| <br>
|28
| 14
|40
| 14
|-
|-
|30
| 29
|IPB
| LIP
|Serbia
| Portugal
|
| <br>
|
| 6
|12
| 18
|4
| 16
|
| 12
|16
| 28
|16
| 40
|-
|-
|31
| 30
|ARNES
| IPB
|Slovenia
| Serbia
|
| <br>
|4
| <br>
|11
| 12
|4
| 4  
|
| <br>
|19
| 16
|19
| 16
|-
|-
|
| 31
|ARNES
| ARNES  
|
| Slovenia
|
| <br>
|1
| 4
|7
| 11
|3
| 4
|
| <br>
|11
| 19
|11
| 19
|-
|-
| <br>
| ARNES
| <br>
| <br>
| 1
| 7
| 3
| <br>
| 11
| 11
|-
|-
|
| <br>
|JSI
| JSI  
|
| <br>
|
| <br>
|3
| 3  
|4
| 4  
|1
| 1  
|
| <br>
|8
| 8  
|8
| 8
|-
|-
|32
| 32  
|UI SAV
| UI SAV  
|Slovakia
| Slovakia  
|
| <br>
|4
| 4  
|17
| 17  
|17
| 17  
|
| <br>
|38
| 38  
|38
| 38
|-
|-
|33
| 33  
|TUBITAK<br>ULAKBIM
| TUBITAK<br>ULAKBIM  
|Turkey
| Turkey  
|
| <br>
|8
| 8  
|20
| 20  
|8
| 8  
|
| <br>
|36
| 36  
|36
| 36
|-
|-
|34
| 34  
|STFC
| STFC  
|United Kingdom
| United Kingdom  
|
| <br>
|24
| 24  
|
| <br>
|27
| 27  
|23
| 23  
|28
| 28  
|51
| 51
|-
|-
|
| <br>
|STFC
| STFC  
|
| <br>
|
| <br>
|12
| 12  
|
| <br>
|4
| 4  
|
| <br>
|16
| 16  
|16
| 16
|-
|-
|
| <br>
|UEDIN
| UEDIN  
|
| <br>
|
| <br>
|
| <br>
|
| <br>
|23
| 23  
|23
| 23  
|
| <br>
|23
| 23
|-
|-
|
| <br>
|GLASGOW
| GLASGOW  
|
| <br>
|
| <br>
|4
| 4  
|
| <br>
|
| <br>
|
| <br>
|4
| 4  
|4
| 4
|-
|-
|
| <br>
|IMPERIAL
| IMPERIAL  
|
| <br>
|
| <br>
|4
| 4  
|
| <br>
|
| <br>
|
| <br>
|4
| 4  
|4
| 4
|-
|-
|
| <br>
|UNIMAN
| UNIMAN  
|
| <br>
|
| <br>
|4
| 4  
|
| <br>
|
| <br>
|
| <br>
|4
| 4  
|4
| 4
|-
|-
|36
| 36  
|UCPH
| UCPH  
|Denmark
| Denmark  
|
| <br>
|
| <br>
|20
| 20  
|
| <br>
|
| <br>
|20
| 20  
|20
| 20
|-
|-
|38
| 38  
|VR-SNIC
| VR-SNIC  
|Sweden
| Sweden  
|
| <br>
|
| <br>
|9
| 9  
|
| <br>
|
| <br>
|9
| 9  
|9
| 9
|-
|-
|
| <br>
|KTH
| KTH  
|
| <br>
|
| <br>
|
| <br>
|9
| 9  
|
| <br>
|
| <br>
|9
| 9  
|9
| 9
|-
|-
|40
| 40  
|E-ARENA
| E-ARENA  
|Russian Federation
| Russian Federation  
|
| <br>
|7
| 7  
|
| <br>
|
| <br>
|
| <br>
|7
| 7  
|7
| 7
|-
|-
|
| <br>
|E-ARENA
| E-ARENA  
|
| <br>
|
| <br>
|7
| 7  
|
| <br>
|
| <br>
|
| <br>
|7
| 7  
|7
| 7
|-
|-
|42
| 42  
|ASGC
| ASGC  
|Taiwan
| Taiwan  
|
| <br>
|37
| 37  
|72
| 72  
|12
| 12  
|
| <br>
|121
| 121  
|121
| 121
|-
|-
|43
| 43  
|ASTI
| ASTI  
|Philippines
| Philippines  
|
| <br>
|32
| 32  
|180
| 180  
|8
| 8  
|
| <br>
|220
| 220  
|220
| 220
|-
|-
|44
| 44  
|ITB
| ITB  
|Indonesia
| Indonesia  
|
| <br>
|4
| 4  
|6
| 6  
|
| <br>
|
| <br>
|10
| 10  
|10
| 10
|-
|-
|46
| 46  
|KISTI
| KISTI  
|Korea (Republic of)
| Korea (Republic of)  
|
| <br>
|
| <br>
|28
| 28  
|
| <br>
|
| <br>
|28
| 28  
|28
| 28
|-
|48
|NUS
|Singapore
|
|8
|8
|8
|
|24
|24
|-
|-
|49
| 48
|UPM
| NUS
|Malaysia
| Singapore
|
| <br>
|8
| 8  
|4
| 8
|
| 8
|
| <br>
|12
| 24
|12
| 24
|-
|-
|50
| 49
|NECTEC
| UPM
|Thailand
| Malaysia
|
| <br>
|
| 8
|4
| 4  
|
| <br>
|
| <br>
|4
| 12
|4
| 12
|-
|-
|
| 50
!TOTALS
| NECTEC
|
| Thailand
!36
| <br>
!417
| <br>
!679
| 4
!247
| <br>
!296
| <br>
!1083
| 4
!1379
| 4
|-
|-
| <br>
! TOTALS
| <br>
! 36
! 417
! 679
! 247
! 296
! 1083
! 1379
|}
|}


=[[EGIWiki:Inspire-na3:Scrap room | Scrap room - An area for ideas and suggestions on User Support]]=
= [[EGIWiki:Inspire-na3:Scrap room|Scrap room - An area for ideas and suggestions on User Support]] =

Revision as of 09:36, 11 May 2011


Introduction to NA3 - User Community Coordination

Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu
Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu

This page presents a summary of progress with EGI-InSPIRE Work package WP3 - NA3 - User Community Coordination

User support processes

See the processes described in the D3.1:User Community Support Process deliverable document


Requirement gathering

The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.

Requirements gathering details

User Support Services and tools

The page "Tools, services and resources for users" provides a categorisation and list of software service and tools that are avilable for EGI users and user support teams.

Work package structure

Insert a diagram with explanation here

TNA3.1 - Activity Management

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.2 - User & Community Support Team

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.3 - NGI User Support Teams

Task leader: Gergely Sipos, EGI.eu

TNA3.4 - Technical Services

Task leader: Marios Chatziaggelou, IASA/GRNET

WP3 events and meetings

EGI User Forum 2011

Vilnius, Lithuania, 2011

Fortnightly telcon meeting for NA3 task and subtask leaders

See agendas and minutes in Indico

F2F meeting for task leaders prior to EGI TF 2010

Morning of Monday 13 September 2010, agenda This meeting is for task leaders only!

F2F meeting for NA3 task leaders prior to EGI TF 2010

Afternoon of Monday 13 September 2010, agenda This meeting is for NA3 task leaders and NGIs with NA3 Global task.

EGI Technical Forum 2010

WP3 (NA3) Sessions

Tuesday, 14 September 2010 User Training - Getting started in EGI Convener: Gergely Sipos NA3/EGI.eu

Wednesday, 15 September 2010 Virtual Research Communities Convener: Stephen Brewer NA3/EGI.eu

Wednesday, 15 September 2010 EGI User Support Services Convener: Marios Chatziangelou NA3/GRNET

Friday, 17 September 2010 NGI User support Teams Convener: Gergely Sipos NA3/EGI.eu


EGI TF 2010 Summary

Metrics

Activity level metrics

The following metrics are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope) Metric Provider Task Comments/Explanation Q1 (May-July 2010) Q2 (Aug-Oct 2010) Q3 (Nov-Jan 2011) Q4 (Feb-Apr 2011)
M.NA3.1 Number of tickets with creation time within the specified timeframe N.Ferreira (GGUS link) TNA3.2/3 Query example 2149 2656 2986
M.NA3.2 Number of GGUS tickets raised by users and resolved (NGIs & EGI.eu) N.Ferreira (GGUS link) TNA3.3 Query example 0 0
Note: User Support Team Units were not available in GGUS during these periods. 		0
M.NA3.3 Number of GGUS tickets raised by users and resolved by EGI.eu N.Ferreira (GGUS link) TNA3.3 Query example 0 0
Note:User Community Support Team unit was not available in GGUS during these periods. 		0
M.NA3.4 Time to resolve tickets:
  • Average time
  • Median time
 N.Ferreira (GGUS link) TNA3.3 Reports to M.NA3.1, in day units. 14.8
11.8 		7.5
4.9 		14.4
8.2
M.NA3.5 Uptime of User Support websites:
  • Training
  • Application Database
  • VO Support Services
 C.Devereux
M.Chatziangelou
I.Blanquer 		TNA3.4
99%
99%
n.a. 		99%
99%
n.a.
Note:The team still in the evaluation phase of VO support tools and does not operate tools yet. 		pending
99%
Currently in EGI Wiki, to be moved to www.egi.eu

pending
99%

pending

M.NA3.6 Visitors to User Support websites:
  • Training
  • Application Database
  • VO Support Services
 C.Devereux
M.Chatziangelou
I.Blanquer 		TNA3.4
n.a.
4171
n.a. 		2832
185
n.a. 		pending
215
Currently in EGI Wiki, to be moved to www.egi.eu

pending

1657 (Feb:416,Mar:807,Apr(UF):434)

pending

M.NA3.7 Number of VO Support Services:
  • Evaluated
  • Supported
  • Offered as service
 I.Blanquer TNA3.4
7
1
0 		12
1
0 		4
3
1
M.NA3.8 Number of Applications in the AppDB:
  • Applications
  • Tools
  • Personal profiles
 M.Chatziangelou TNA3.4/3
249
20
494 		249
20
494 		265
21
512 		342
30
618
M.NA3.9 Number of Trainers in the Trainers database C.Devereux TNA3.4/3
57 57 57
M.NA3.10 Number of Training Days delivered through NGI Training events R.McLennan (UCST) TNA3.4/3
11 28 82
Note: There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence.
M.NA3.11 Number of:
  • New/decommissioned VOs
  • Low/Medium/High Activity VOs
  • international VOs
 TNA3.1 Including national VOs
On first day of quarter
On first day of quarter 		10/0
13/23/27
85 		10/1
19/20/28
89 		3/0
17/22/28
92
M.NA3.12 Number of users (grouped by community and VO) C.Lorphelin TNA3.1 Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing. 12,409:
  • HEP 4799
  • Infrastructure 2438
  • LS 573
  • CC 429
  • AA 353
  • ES 269
  • Computer Science and Mathematics 24
  • Fusion 6
  • Multidisciplinary 1682
  • Others 1836
 13,209
  • HEP 5137
  • Infrastructure 2494
  • LS 571
  • CC 449
  • AA 308
  • ES 269
  • Computer Science and Mathematics 28
  • Fusion 9
  • Multidisciplinary 1850
  • Others 1871
 13,848
  • HEP 5977
  • Infrastructure 1859
  • LS 747
  • CC 478
  • AA 342
  • ES 320
  • Computer Science and Mathematics 10
  • Fusion 16
  • Multidisciplinary 1987
  • Others 2112

Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412


The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).

Project level metric from NA3

The following activity (NA3) metrics are aligned against the project’s objectives.

Project
Objectives 		Objective
Summary 		Metric Provider Target
Y1 		Q1 (May-Jul 2010) Q2 (Aug-Oct 2010) Q3 (Nov-Jan 2011)
PO4 Addition of new User Communities Number of users from non-HUC VOs (Can be calculated using M.NA3.12) N.Ferreira (UCST) 0
500
1500 		3542
Computer Science and Mathematics (24);
Multidisciplinary (1682);
Other (1836) 		3749
Computer Science and Mathematics (28);
Multidisciplinary (1850);
Other (1871) 		4109
Computer Science and Mathematics (10);
Multidisciplinary (1987);
Other (2112)

Deliverables

Status Nr. Title Lead Partner PM Lead Author
External review D3.1 User Community Support Process CNRS (14), France 3 Lead by: Y.Legre, Moderator: ?, Reviewer: ?
- D3.2 Annual Report on EGI's User Community Services EGI.EU (1) 11 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?
- D3.3 User Community Support Process CNRS (14), France 15 Lead by: ?, Moderator: ?, Reviewer: ?
- D3.4 Annual Report on EGI's User Community Services EGI.EU (1) 23 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?
- D3.5 User Community Support Process CNRS (14), France 27 Lead by: ?, Moderator: ?, Reviewer: ?
- D3.6 Annual Report on EGI's User Community Services EGI.EU (1) 35 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?
- D3.7 User Community Support Process CNRS (14), France 39 Lead by: ?, Moderator: ?, Reviewer: ?
- D3.8 Annual Report on EGI's User Community Services EGI.EU (1) 47 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?

Milestones

Status Nr. Title Lead Partner PM Lead Author
PMB Review MS301 User Support Contacts INFN (21), Italy 1 Lead by: Luciano Gaido, Moderator: Jamie Shiers, Reviewer: Vera Hansper
PMB Review MS302 Training Website STFC (34), UK 2 Lead by: David Fergusson, Moderator: Steven Newhouse, Reviewer: Roberto Barabara
PMB Review MS303 Ported Applications Website GRNET (16), Greece 2 Lead by: ?, Moderator: Jamie Shiers, Reviewer: Sergio Andreozzi
External Review MS304 User Support Metrics MTA KFKI (18), Hungary 3 Lead by: Robert Lovas, Moderator: Catherine Gater, Reviewer: Sergio Andreozzi,Damir Marinovic
- MS305 User Feedback and Recommendations EGI.EU (1) 6 Lead by: ?, Moderator: ?, Reviewer: ?
- MS306 User Support Contacts INFN (21), Italy 14 Lead by: ?, Moderator: ?, Reviewer: ?
- MS307 User Support Metrics MTA KFKI (18), Hungary 15 Lead by: ?, Moderator: ?, Reviewer: ?
- MS308 User Feedback and Recommendations EGI.EU (1) 18 Lead by: ?, Moderator: ?, Reviewer: ?
- MS309 User Support Contacts INFN (21), Italy 26 Lead by: ?, Moderator: ?, Reviewer: ?
- MS310 User Support Metrics MTA KFKI (18), Hungary 27 Lead by: ?, Moderator: ?, Reviewer: ?
- MS311 User Feedback and Recommendations EGI.EU (1) 30 Lead by: ?, Moderator: ?, Reviewer: ?
- MS312 User Support Contacts INFN (21), Italy 38 Lead by: ?, Moderator: ?, Reviewer: ?
- MS313 User Support Metrics MTA KFKI (18), Hungary 39 Lead by: ?, Moderator: ?, Reviewer: ?
- MS314 User Feedback and Recommendations EGI.EU (1) 42 Lead by: ?, Moderator: ?, Reviewer: ?

Deliverable and Milestone Edit & Review process

See also: Quality Assurance process for deliverables and milestones

Quality Assurance Procedures Document: Quality Assurance Procedures


Time
before
submission 		State in
AMB RT Queue 		RT Ticket
Owner 		Material
6 weeks ToC Activity
Manager 		Document skeleton created and first version of the document with the table of contents enterted into the document.
4 weeks Draft Activity
Manager 		A full draft is available in the repository that has been reviewed within the activity.
3 weeks Review Activity
Manager 		A full draft is undergoing internal review within the activity.
2 weeks External
Review 		Moderator A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
2 weeks AMB
Review 		Project
Manager 		Document starts being reviewed by the AMB.
1 week PMB
Review 		Project
Director 		Document circulated to the PMB for information.
Deadline With EC Project
Finance
Officer 		A clean version of the document is in the document repository and made available to the EC.

Time tables

2010 year

2010
Time
Table 		PM1
May 		PM2
June 		PM3
July 		PM4
August 		PM5
September 		PM6
October 		PM7
November 		PM8
December
MS301 MS302
MS303 		MS304
D3.1

MS305

2011 year

2011
Time
Table 		PM9
January 		PM10
February 		PM11
March 		PM12
April 		PM13
May 		PM14
June 		PM15
July 		PM16
August 		PM17
September 		PM18
October 		PM19
November 		PM20
December


D3.2

MS306 MS307
D3.3

MS308

2012 year

2012
Time
Table 		PM21
January 		PM22
February 		PM23
March 		PM24
April 		PM25
May 		PM26
June 		PM27
July 		PM28
August 		PM29
September 		PM30
October 		PM31
November 		PM32
December


D3.4

MS309 MS310
D3.5

MS311

2013 year

2013
Time
Table 		PM33
January 		PM34
February 		PM35
March 		PM36
April 		PM37
May 		PM38
June 		PM39
July 		PM40
August 		PM41
September 		PM42
October 		PM43
November 		PM44
December


D3.6

MS312 MS313
D3.7

MS314

2014 year

2014
Time
Table 		PM45
January 		PM46
February 		PM47
March 		PM48
April


D3.8

WP3 Partners and effort (Person Months)

Extracted from: EGI-InSPIRE Consortium Agreement v1.0

Participant
Nr. 		Participant Short name /
Lead Beneficiary 		Participant country WP3 (NA3): User Community Support Person Months
per Effort Type 		Total Person
Months



TNA3.1

Activity
Management

TNA3.2

User & Community
Support Team

TNA3.3

NGI User
Support Teams

TNA3.4

Technical
Services

EGI NGI
1 EGI.EU The Netherlands 36 165

201
201
2 UPT Albania
7 19 5
31 31
3 IIAP NAS RA Armenia

6

6 6
5 IPP-BAS Bulgaria
8


8 8

IPP-BAS

8


8 8
7 SWITCH Switzerland
4 8

12 12

ETH Zurich

2 2

4 4

UZH

2 6

8 8
8 UCY Cyprus
3 3 2
8 8
9 CESNET Czech Republic
4 12 12
28 28
10 KIT-G Germany
6 53 7
66 66

KIT-G

6 36

42 42

DESY


2 7
9 9

JUELICH


3

3 3

FRAUNHOFER


12

12 12
12 CSIC Spain

15 24 12 27 39

CSIC


15
12 3 15

UPVLC



24
24 24
13 CSC Finland
8 16

24 24
14 CNRS France
7 36 11
54 54

CNRS

4 23

27 27

CEA


5 6
11 11

HEALTHGRID

3 8 5
16 16
15 GRENA Georgia

6

6 6
16 GRNET Greece


47 47
47

GRNET



34 34
34

IASA



13 13
13
18 MTA KFKI Hungary
28
4
32 32

MTA KFKI

5
4
9 9

BME

9


9 9

MTA SZTAKI

14


14 14
19 TCD Ireland
6 4 4
14 14
20 IUCC Israel
2 9 2
13 13
21 INFN Italy
12 28

40 40

INFN

12 28

40 40
22 VU

6 9

15 15
23 RENAM Moldova (Republic of)
5 4

9 9
26 NCF The Netherlands

6 3
9 9

FOM


3 1
4 4

SARA


3 2
5 5
27 SIGMA Norway
4 14 9
27 27

SIGMA

4
9
13 13

UIO


7

7 7

URA


7

7 7
28 CYFRONET Poland

22 13
35 35

CYFRONET


4

4 4

UWAR


10 7
17 17

ICBP


8 6
14 14
29 LIP Portugal
6 18 16 12 28 40
30 IPB Serbia

12 4
16 16
31 ARNES Slovenia
4 11 4
19 19

ARNES

1 7 3
11 11

JSI

3 4 1
8 8
32 UI SAV Slovakia
4 17 17
38 38
33 TUBITAK
ULAKBIM 		Turkey
8 20 8
36 36
34 STFC United Kingdom
24
27 23 28 51

STFC

12
4
16 16

UEDIN



23 23
23

GLASGOW

4


4 4

IMPERIAL

4


4 4

UNIMAN

4


4 4
36 UCPH Denmark

20

20 20
38 VR-SNIC Sweden

9

9 9

KTH


9

9 9
40 E-ARENA Russian Federation
7


7 7

E-ARENA

7


7 7
42 ASGC Taiwan
37 72 12
121 121
43 ASTI Philippines
32 180 8
220 220
44 ITB Indonesia
4 6

10 10
46 KISTI Korea (Republic of)

28

28 28
48 NUS Singapore
8 8 8
24 24
49 UPM Malaysia
8 4

12 12
50 NECTEC Thailand

4

4 4

TOTALS
36 417 679 247 296 1083 1379

Scrap room - An area for ideas and suggestions on User Support

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