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<br>


=Introduction to NA3 - User Community Coordination=
= Introduction to NA3 - User Community Coordination =


'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br>
'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br> '''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu''' <br><br> This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''  
'''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu'''
<br><br>
This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''


=User support processes=
= User support processes =


''See the processes described in the [https://documents.egi.eu/document/106 D3.1:User Community Support Process] deliverable document''
''See the processes described in the Deliverable documents D3.1 and D3.3 saved in the [https://documents.egi.eu/secure/DocumentDatabase EGI Documents Database] ''  


<br>


== Requirement gathering ==
== Requirement gathering ==


The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.
The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.  


[[Requirements gathering details]]
[[Requirements gathering details]]  


== Training ==  
= User Support Services and tools  =


== Tools, services and resources for users  ==


The page "[[Tools, services and resources for users]]" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:


'''Customer Surveys and Feedback'''
=== Basic Tools  ===
- ''Note this section is under construction - owner is R McLennan in UCST''


*E-mail Lists
*Web Pages
**MAPPER Task Force


A fundamental part of any Service Delivery process is the initial identification of 'Customer' requirements in order that the required 'Service' can be correctly tailored to the needs of the Customer or User.  The use of Survey tools will invariably be a crucial step during this requirements gathering stage and to this end, the User Community Support Team have briefly examined some of the options available within the context of low cost 'On-Line' customer surveys.
=== Tools, Services, Resources within EGI InSPIRE  ===


1) Investigation goals:
*TNA 3.4 Tools
*Other: VO &amp; Operations Portal


A short investigation into customer survey tools was carried out in January 2011 in order to identify a range of realistic, cost-effective and professional looking survey tools that will be easy for inexperienced staff in EGI.eu to master. Suitable applications needed to provide a near seamless interface with the front end of one of the EGI web pages such that existing and potential customers/users might quickly respond to EGI feedback gathering questionnaires.  The results of any future Survey should be able to be compiled into Statistical reports while at the same time maintaining full granularity should there be a requirement to 'drill-down' and analyse individual fields of feedback.
=== External Tools and Resources ===


2) Investigation description
*Monitoring


While an internet search for on-line survey tools quickly produced an almost endless hit list of candidate applications, it quickly became apparent that EGI.eu already held a licence for one of the better commercially available Survey packages as well as access to a ‘plug-in’ for its existing Content Management System (CMS).  The licenced application is named Zoomerang and this is already well established within the EGI.eu  community.  Zoomerang promotional information states that for over 10 years they have provided a powerful, self-service alternative for conducting accurate comprehensive online surveys with a minimum of cost and effort.  As a pioneer of online surveys, they provide sophisticated functionality and professional survey solutions to organizations including over 70 of the Fortune 100.  Meanwhile, the CMS survey plug-in required further customisation before it could be deployed to customers at large
= Work package structure =
 
3) Results
 
4) Conclusion
 
The EGI.eu survey tool of choice is currently Zoomerang.  Access to the tool requires the use of a Username and PAssword which can each be obtained from Catherine G. 
 
5) Proposed content for a web page (to promote UCST survey support)
 
''This section is under construction - owner is R McLennan in UCST
''
 
=User Support Services and tools=
The page "[[Tools, services and resources for users]]" provides a categorisation and list of software service and tools that are avilable for EGI users and user support teams.
 
=Work package structure=


''Insert a diagram with explanation here''  
''Insert a diagram with explanation here''  


==TNA3.1 - Activity Management==
== TNA3.1 - Activity Management ==


Task leader: Steve Brewer, CCO, EGI.eu
Task leader: Steve Brewer, CCO, EGI.eu  


==TNA3.2 - User & Community Support Team==
== TNA3.2 - User &amp; Community Support Team ==


Task leader: Steve Brewer, CCO, EGI.eu
Task leader: Steve Brewer, CCO, EGI.eu  


==[[TNA3.3_NGI_User_Support_Teams|TNA3.3 - NGI User Support Teams]]==
== [[TNA3.3 NGI User Support Teams|TNA3.3 - NGI User Support Teams]] ==


Task leader: Gergely Sipos, EGI.eu
Task leader: Gergely Sipos, EGI.eu  


==[[TNA3.4_Technical_Services|TNA3.4 - Technical Services]]==
== [[TNA3.4 Technical Services|TNA3.4 - Technical Services]] ==


Task leader: Marios Chatziaggelou, IASA/GRNET
Task leader: Marios Chatziaggelou, IASA/GRNET  


=WP3 events and meetings=
= WP3 events and meetings =


==Fortnightly telcon meeting for NA3 task and subtask leaders==
== Routine Events  ==
See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]


==F2F meeting for task leaders prior to EGI TF 2010==
*Fortnightly telcon meeting for NA3 task and subtask leaders  
Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda]  
**See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]
This meeting is for task leaders only!


==F2F meeting for NA3 task leaders prior to EGI TF 2010==
== Future Events  ==
Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda]
This meeting is for NA3 task leaders and NGIs with NA3 Global task.


==EGI Technical Forum 2010==
=== EGI Technical Forum 2011 - Lyon, France  ===


'''WP3 (NA3) Sessions'''
*Forum takes place 19-23 September 2011
*For UCST plans, ideas and scratch pad for the Technical Forum, [[NA3TF2011|See TF 2011 Web-page.]]
*There will be a F2F NA3 meeting on Friday 23rd September, 09:00 - 11:00.


Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Convener:''' Gergely Sipos NA3/EGI.eu
== Past Events  ==


Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Convener:''' Stephen Brewer NA3/EGI.eu
=== EGI User Forum 2011 - Vilnius, Lithuania  ===


Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Convener:''' Marios Chatziangelou NA3/GRNET
*For Web-page, see: [[NA3UF2011|Vilnius, Lithuania, 2011]]


Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Convener:''' Gergely Sipos NA3/EGI.eu
=== EGI Technical Forum 2010 ===


*F2F meeting for task leaders prior to EGI TF 2010
**Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda] This meeting is for task leaders only!
**Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda] This meeting is for NA3 task leaders and NGIs with NA3 Global task.


[[WP3:_User_Community_Coordination/EGI TF 2010 Summary | EGI TF 2010 Summary]]
''WP3 (NA3) Sessions''


*Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Convener:''' Gergely Sipos NA3/EGI.eu
*Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Convener:''' Stephen Brewer NA3/EGI.eu
*Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Convener:''' Marios Chatziangelou NA3/GRNET
*Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Convener:''' Gergely Sipos NA3/EGI.eu
*[[WP3: User Community Coordination/EGI TF 2010 Summary|EGI TF 2010 Summary]]


=Metrics=
= Metrics =


== Activity level metrics ==
All the metrics that are collected by the EGI-InSPIRE project on a three-month basis are reported in the "Quality Plan and Project Metrics" document, produced by NA2 on annually:
*  [https://documents.egi.eu/document/55 "Quality Plan and Project Metrics" for project year '''one''' (May 2010 - April 2011)]
*  [https://documents.egi.eu/document/436 "Quality Plan and Project Metrics" for project year '''two''' (May 2011 - April 2012)]
*  [https://documents.egi.eu/document/1071 "Quality Plan and Project Metrics" for project year '''three''' (May 2012 - April 2013)]
*


The following metrics are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :
The user related metrics evolve each year largely driven by the discussion in the [https://documents.egi.eu/document/94 MS304], [https://documents.egi.eu/document/675 MS307], MS310, MS313 series of documents.


{| border="1" cellspacing="0" cellpadding="5"
The list of metrics and values that are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months are available on these pages:  
! Metric ID (scope)
* [[NA3_Metrics_Y1|NA3 metrics for EGI-InSPIRE project year 1 (Q1-Q4; May 2010 - April 2011)]]
! Metric
* [[NA3_Metrics_Y2|NA3 metrics for EGI-InSPIRE project year 2 (Q5-Q8; May 2011 - April 2012)]]
! Provider
* [[NA2.5_Metrics_Y3|NA2.5 metrics for EGI-InSPIRE project year 3 (Q9-Q12; May 2012 - April 2013)]]
! Task
! Comments/Explanation
! Q1 (May-July 2010)
! Q2 (Aug-Oct 2010)
! Q3 (Nov-Jan 2011)
|-
| M.NA3.1
| Number of GGUS tickets CREATED (grouped by submitting community – where available)| Number of tickets with creation time within the specified timeframe
| [https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link]
| TNA3.2/3
|
| 2416
| 2729
|
|-
| M.NA3.2
| Number of GGUS tickets CREATED & SOLVED per user Support Unit (NGIs & EGI.eu)
| [https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link]
| TNA3.3
|
| 0
| 0 <br>'''Note:''' User Support Team Unit was not available in GGUS during these periods.
|
|-
| M.NA3.3
| Number of GGUS tickets CREATED by users and SOLVED by EGI.eu
| [https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link]
| TNA3.3
|
| 0
| 0 <br>'''Note:'''User Community Support Team unit was not available in GGUS during these periods.
|
|-
| M.NA3.4
| Time to resolve tickets:
* Average time
* Median time
| [https://gus.fzk.de/ws/ticket_info.php?ticket=63412 GGUS link]
| TNA3.3
|
| 14.8 <br> 11.8
| 7.5 <br> 4.9
|
|-
| M.NA3.5
| Uptime of User Support websites:
* Training
* Application Database
* VO Support Services
| D.Fergusson<br>M.Chatziangelou<br>I.Blanquer
| TNA3.4
|
| 99% <br> 99% <br> n.a.
| 99% <br> 99% <br> n.a. <br> '''Note:'''The team still in the evaluation phase of VO support tools and does not operate tools yet.
| pending <br> 99% <br> Currently in EGI Wiki, to be moved to www.egi.eu <br>
|-
| M.NA3.6
| Visitors to User Support websites:
* Training
* Application Database
* VO Support Services
| D.Fergusson<br>M.Chatziangelou<br>I.Blanquer
| TNA3.4
|
| n.a. <br> 4171 <br> n.a.
| 2832 <br> 185 <br> n.a.
| pending <br> 215 <br> Currently in EGI Wiki, to be moved to www.egi.eu
|-
| M.NA3.7
| Number of VO Support Services:
* Evaluated
* Supported
* Offered as service
| I.Blanquer
| TNA3.4
|
| 7 <br> 1 <br> 0
| 12 <br> 1 <br> 0
| 4 <br> 3 <br> 1
|-
| M.NA3.8
| Number of Applications in the AppDB:
* Applications
* Tools
* Personal profiles
| M.Chatziangelou
| TNA3.4/3
|
| 249 <br> 20 <br> 494
| 249 <br> 20 <br> 494
| 265 <br> 21 <br> 512
|-
| M.NA3.9
| Number of Trainers in the Trainers database
| D.Fergusson
| TNA3.4/3
|
| 57
| 57
| 57
|-
| M.NA3.10
| Number of Training Days delivered through NGI Training events
| UCST
| TNA3.4/3
|
| 11
| 28
| 82 <br>'''Note:''' There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence.
|-
| M.NA3.11
| Number of:
* New/decommissioned VOs
* Low/Medium/High Activity VOs
* international VOs
|
* C. Lorphelin
* [https://metrics.egi.eu/gridsite/accounting/CESGA/vomet_view.html Metrics Portal]
* C. Lorphelin


| TNA3.1
= Deliverables  =
| Including national VOs<br>On first day of quarter<br>On first day of quarter
| 10/0 <br> 13/23/27 <br> 85
| 10/1 <br> 19/20/28 <br> 89
| ...<br> 17/22/28 <br>92
|-
| M.NA3.12
| Number of users (grouped by community and VO)
| C.Lorphelin
| TNA3.1
| Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing.
| 12,409:
* HEP 4799
* Infrastructure 2438
* LS 573
* CC 429
* AA 353
* ES 269
* Computer Science and Mathematics 24
* Fusion 6
* Multidisciplinary 1682
* Others 1836
| 13,209
* HEP 5137
* Infrastructure 2494
* LS 571
* CC 449
* AA 308
* ES 269
* Computer Science and Mathematics 28
* Fusion 9
* Multidisciplinary 1850
* Others 1871
|
|-
|}
 
Further information:
- Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412
 
 
The [https://documents.egi.eu/document/94 MS304 "User Support Metrics" milestone document] provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).


== Project level metric from NA3 ==
{| cellspacing="0" cellpadding="5" border="1"
 
The following activity (NA3) metrics are aligned against the project’s objectives.
 
{| border="1" cellspacing="0" cellpadding="5"
! Project<br>Objectives
! Objective<br>Summary
! Metric
! Provider
! Target<br>Y1
! Q1 (May-Jul 2010)
! Q2 (Aug-Oct 2010)
! Q3 (Nov-Jan 2011)
|-
|-
| PO4
! Nr.  
| Addition of new User Communities
! Title  
| Number of users from non-HUC VOs  (Based on M.NA3.12)
! Lead Partner  
| UCST
| 0 <br> 500 <br> 1500
| 3542 <br> Computer Science and Mathematics (24); <br> Multidisciplinary (1682); <br> Other (1836)
| 3749 <br> Computer Science and Mathematics (28); <br> Multidisciplinary (1850); <br> Other (1871)
|
|-
|}
 
=Deliverables=
 
{| border="1" cellspacing="0" cellpadding="5"
! Status
! Nr.
! Title
! Lead Partner
! PM
! PM
! Lead Author
|-
|-
| External review
| [https://documents.egi.eu/document/106 D3.1]  
| [https://documents.egi.eu/document/106 D3.1]
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 3
| 3
| '''Lead by:''' Y.Legre, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-~
| D3.2  
| -
| Annual Report on EGI's User Community Services  
| D3.2
| '''EGI.EU (1)'''  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''
| 11
| 11
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| -
| D3.3  
| D3.3
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 15
| 15
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| D3.4  
| D3.4
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 23
| 23
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| -
| D3.5  
| D3.5
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 27
| 27
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| D3.6  
| D3.6
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 35
| 35
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| -
| D3.7  
| D3.7
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 39
| 39
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| D3.8  
| D3.8
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 47
| 47
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|}
|}


=Milestones=
= Milestones =


{| border="1" cellspacing="0" cellpadding="5"
{| cellspacing="0" cellpadding="5" border="1"
! Status
|-
! Nr.
! Nr.  
! Title
! Title  
! Lead Partner
! Lead Partner  
! PM
! PM
! Lead Author
|-
|-  
| [https://documents.egi.eu/document/60 MS301]  
| PMB Review
| User Support Contacts  
| [https://documents.egi.eu/document/60 MS301]
| '''INFN (21)''', Italy  
| User Support Contacts
| '''INFN (21)''', Italy
| 1
| 1
| '''Lead by:''' Luciano Gaido, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Vera Hansper
|-
|-
| PMB Review
| [https://documents.egi.eu/document/104 MS302]  
| [https://documents.egi.eu/document/104 MS302]
| Training Website  
| Training Website
| '''STFC (34)''', UK  
| '''STFC (34)''', UK
| 2
| 2
| '''Lead by:''' David Fergusson, '''Moderator:''' Steven Newhouse, '''Reviewer:''' Roberto Barabara
|-
|-
| PMB Review
| [https://documents.egi.eu/document/92 MS303]  
| [https://documents.egi.eu/document/92 MS303]
| Ported Applications Website  
| Ported Applications Website
| '''GRNET (16)''', Greece  
| '''GRNET (16)''', Greece
| 2
| 2
| '''Lead by:''' ?, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Sergio Andreozzi
|-
|-
| External Review
| [https://documents.egi.eu/document/94 MS304]  
| [https://documents.egi.eu/document/94 MS304]
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 3
| 3
| '''Lead by:''' Robert Lovas, '''Moderator:''' Catherine Gater, '''Reviewer:''' Sergio Andreozzi,Damir Marinovic
|-
|-
| -
| [https://documents.egi.eu/document/211 MS305]  
| [https://documents.egi.eu/document/211 MS305]
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 6
| 6
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS306  
| MS306
| User Support Contacts  
| User Support Contacts
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy
| 14
| 14
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS307  
| MS307
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 15
| 15
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS308  
| MS308
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 18
| 18
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| MS309  
| -
| User Support Contacts  
| MS309
| '''INFN (21)''', Italy  
| User Support Contacts
| '''INFN (21)''', Italy
| 26
| 26
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS310  
| MS310
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 27
| 27
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS311  
| MS311
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 30
| 30
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS312  
| MS312
| User Support Contacts  
| User Support Contacts
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy
| 38
| 38
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS313  
| MS313
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 39
| 39
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS314  
| MS314
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 42
| 42
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|}
|}


=Deliverable and Milestone Edit & Review process=
= Deliverable and Milestone Edit &amp; Review process =


See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]
See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]  


Quality Assurance Procedures Document: [https://documents.egi.eu/document/33 Quality Assurance Procedures]
Quality Assurance Procedures Document: [https://documents.egi.eu/document/33 Quality Assurance Procedures]  


<br>


{| border="1" cellspacing="0" cellpadding="3"
{| cellspacing="0" cellpadding="3" border="1"
! Time<br>before<br>submission
|-
! State in<br>AMB RT Queue
! Time<br>before<br>submission  
! RT Ticket<br>Owner
! State in<br>AMB RT Queue  
! RT Ticket<br>Owner  
! Material
! Material
|-
|-
|6 weeks
| 6 weeks  
|ToC
| ToC  
|Activity<br>Manager
| Activity<br>Manager  
|Document skeleton created and first version of the document with the table of contents enterted into the document.
| Document skeleton created and first version of the document with the table of contents enterted into the document.
|-
|4 weeks
|Draft
|Activity<br>Manager
|A full draft is available in the repository that has been reviewed within the activity.
|-
|-
|3 weeks
| 4 weeks  
|Review
| Draft
|Activity<br>Manager
| Activity<br>Manager  
|A full draft is undergoing internal review within the activity.
| A full draft is available in the repository that has been reviewed within the activity.
|-
|-
|2 weeks
| 3 weeks  
|External<br>Review
| Review
|Moderator
| Activity<br>Manager
|A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
| A full draft is undergoing internal review within the activity.
|-
|-
|2 weeks
| 2 weeks  
|AMB<br>Review
| External<br>Review  
|Project<br>Manager
| Moderator
|Document starts being reviewed by the AMB.
| A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
|-
|-
|1 week
| 2 weeks
|PMB<br>Review
| AMB<br>Review  
|Project<br>Director
| Project<br>Manager
|Document circulated to the PMB for information.
| Document starts being reviewed by the AMB.
|-
|-
|Deadline
| 1 week
|With EC
| PMB<br>Review
|Project<br>Finance<br>Officer
| Project<br>Director
|A clean version of the document is in the document repository and made available to the EC.
| Document circulated to the PMB for information.
|-
|-
| Deadline
| With EC
| Project<br>Finance<br>Officer
| A clean version of the document is in the document repository and made available to the EC.
|}
|}


=Time tables=
= Time tables =
==2010 year==
 
{| border="1" cellspacing="0" cellpadding="5"
== 2010 year ==
! rowspan="2"|2010<br>Time<br>Table
 
! PM1<br>May
{| cellspacing="0" cellpadding="5" border="1"
! PM2<br>June
|-
! PM3<br>July
! rowspan="2" | 2010<br>Time<br>Table  
! PM4<br>August
! PM1<br>May  
! PM5<br>September
! PM2<br>June  
! PM6<br>October
! PM3<br>July  
! PM7<br>November
! PM4<br>August  
! PM5<br>September  
! PM6<br>October  
! PM7<br>November  
! PM8<br>December
! PM8<br>December
|-
|-
| style="background-color:yellowgreen"|MS301
| style="background-color:yellowgreen" | MS301  
| style="background-color:yellowgreen"|MS302<br>MS303
| style="background-color:yellowgreen" | MS302<br>MS303  
| style="background-color:yellowgreen"|MS304<br>D3.1
| style="background-color:yellowgreen" | MS304<br>D3.1  
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|MS305
| style="background-color:yellowgreen" | MS305  
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
|}
|}


==2011 year==
== 2011 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2011<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM9<br>January
|-
!PM10<br>February
! rowspan="2" | 2011<br>Time<br>Table  
!PM11<br>March
! PM9<br>January  
!PM12<br>April
! PM10<br>February  
!PM13<br>May
! PM11<br>March  
!PM14<br>June
! PM12<br>April  
!PM15<br>July
! PM13<br>May  
!PM16<br>August
! PM14<br>June  
!PM17<br>September
! PM15<br>July  
!PM18<br>October
! PM16<br>August  
!PM19<br>November
! PM17<br>September  
!PM20<br>December
! PM18<br>October  
! PM19<br>November  
! PM20<br>December
|-
|-
|style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
|style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
|D3.2
| style="background-color:yellowgreen" | D3.2  
|
| style="background-color:yellowgreen" | <br>
|
| style="background-color:yellowgreen" | <br>
|MS306
| style="background-color:yellowgreen" | MS306  
|MS307<br>D3.3
| style="background-color:yellowgreen" |MS307<br>D3.3  
|
| style="background-color:yellowgreen" |<br>
|
| style="background-color:yellowgreen" |<br>
|MS308  
| style="background-color:yellowgreen" |MS308  
|
| <br>
|
| <br>
|}
|}


==2012 year==
== 2012 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2012<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM21<br>January
|-
!PM22<br>February
! rowspan="2" | 2012<br>Time<br>Table  
!PM23<br>March
! PM21<br>January  
!PM24<br>April
! PM22<br>February  
!PM25<br>May
! PM23<br>March  
!PM26<br>June
! PM24<br>April  
!PM27<br>July
! PM25<br>May  
!PM28<br>August
! PM26<br>June  
!PM29<br>September
! PM27<br>July  
!PM30<br>October
! PM28<br>August  
!PM31<br>November
! PM29<br>September  
!PM32<br>December
! PM30<br>October  
! PM31<br>November  
! PM32<br>December
|-
|-
|
| <br>
|
| <br>
|D3.4
| D3.4  
|
| <br>
|
| <br>
|MS309
| MS309  
|MS310<br>D3.5
| MS310<br>D3.5  
|
| <br>
|
| <br>
|MS311  
| MS311  
|
| <br>
|
| <br>
|}
|}


==2013 year==
== 2013 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2013<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM33<br>January
!PM34<br>February
!PM35<br>March
!PM36<br>April
!PM37<br>May
!PM38<br>June
!PM39<br>July
!PM40<br>August
!PM41<br>September
!PM42<br>October
!PM43<br>November
!PM44<br>December
|-
|-
|
! rowspan="2" | 2013<br>Time<br>Table
|
! PM33<br>January
|D3.6
! PM34<br>February
|
! PM35<br>March
|
! PM36<br>April
|MS312
! PM37<br>May
|MS313<br>D3.7
! PM38<br>June
|
! PM39<br>July
|
! PM40<br>August
|MS314
! PM41<br>September
|  
! PM42<br>October
|
! PM43<br>November
! PM44<br>December
|-
| <br>
| <br>
| D3.6  
| <br>
| <br>
| MS312  
| MS313<br>D3.7  
| <br>
| <br>
| MS314  
| <br>
| <br>
|}
|}


==2014 year==
== 2014 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2014<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM45<br>January
!PM46<br>February
!PM47<br>March
!PM48<br>April
|-
|-
|
! rowspan="2" | 2014<br>Time<br>Table
|
! PM45<br>January
|D3.8
! PM46<br>February
|
! PM47<br>March
! PM48<br>April
|-
| <br>
| <br>
| D3.8  
| <br>
|}
|}


=WP3 Partners and effort (Person Months)=
= WP3 Partners and effort (Person Months) =
Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]
 
{| border="1" cellspacing="0" cellpadding="5"
Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]  
!Participant <br>Nr.
 
!Participant Short name /<br> Lead Beneficiary
{| cellspacing="0" cellpadding="5" border="1"
!colspan="4"|WP3 (NA3): User Community Support
!colspan="2"|Person Months<br> per Effort Type
!Total Person<br> Months
|-
|-
|
! Participant <br>Nr.
|
! Participant Short name /<br> Lead Beneficiary
!TNA3.1
! Participant country
<small>Activity<br>
! colspan="4" | WP3 (NA3): User Community Support  
Management</small>
! colspan="2" | Person Months<br> per Effort Type
!TNA3.2
! Total Person<br> Months
<small>User & Community<br>
Support Team</small>
!TNA3.3
<small>NGI User <br>
Support Teams</small>
!TNA3.4
<small>Technical<br>
Services</small>
!EGI
!NGI
|
|-
|-
|1
| <br>
|EGI.EU
| <br>
|36
| <br>
|165
! TNA3.1  
|
<small>Activity<br> Management</small>
|
 
|201
! TNA3.2
|
<small>User &amp; Community<br> Support Team</small>
|201
 
! TNA3.3
<small>NGI User <br> Support Teams</small>
 
! TNA3.4
<small>Technical<br> Services</small>
 
! EGI
! NGI
| <br>
|-
|-
|2
| 1
|UPT
| EGI.EU
|
| The Netherlands
|7
| 36
|19
| 165
|5
| <br>
|
| <br>
|31
| 201
|31
| <br>
| 201
|-
|-
|3
| 2
|IIAP NAS RA
| UPT
|
| Albania
|
| <br>
|6
| 7
|
| 19
|
| 5
|6
| <br>
|6
| 31
| 31
|-
|-
|5
| 3
|IPP-BAS
| IIAP NAS RA
|
| Armenia
|8
| <br>
|
| <br>
|
| 6
|
| <br>
|8
| <br>
|8
| 6
| 6
|-
|-
|
| 5
|IPP-BAS
| IPP-BAS  
|
| Bulgaria
|8
| <br>
|
| 8  
|
| <br>
|
| <br>
|8
| <br>
|8
| 8  
| 8
|-
|-
|7
| <br>
|SWITCH
| IPP-BAS
|
| <br>
|4
| <br>
|8
| 8  
|
| <br>
|
| <br>
|12
| <br>
|12
| 8
| 8
|-
|-
|
| 7
|ETH Zurich
| SWITCH
|
| Switzerland
|2
| <br>
|2
| 4
|
| 8
|
| <br>
|4
| <br>
|4
| 12
| 12
|-
|-
|
| <br>
|UZH
| ETH Zurich
|
| <br>
|2
| <br>
|6
| 2  
|
| 2
|
| <br>
|8
| <br>
|8
| 4
| 4
|-
|-
|8
| <br>
|UCY
| UZH
|
| <br>
|3
| <br>
|3
| 2
|2
| 6
|
| <br>
|8
| <br>
|8
| 8  
| 8
|-
|-
|9
| 8
|CESNET
| UCY
|
| Cyprus
|4
| <br>
|12
| 3
|12
| 3
|
| 2
|28
| <br>
|28
| 8
| 8
|-
|-
|10
| 9
|KIT-G
| CESNET
|
| Czech Republic
|6
| <br>
|53
| 4
|7
| 12
|
| 12
|66
| <br>
|66
| 28
| 28
|-
|-
|
| 10
|KIT-G
| KIT-G  
|
| Germany
|6
| <br>
|36
| 6  
|
| 53
|
| 7
|42
| <br>
|42
| 66
| 66
|-
|-
|
| <br>
|DESY
| KIT-G
|
| <br>
|
| <br>
|2
| 6
|7
| 36
|
| <br>
|9
| <br>
|9
| 42
| 42
|-
|-
|
| <br>
|JUELICH
| DESY
|
| <br>
|
| <br>
|3
| <br>
|
| 2
|
| 7
|3
| <br>
|3
| 9
| 9
|-
|-
|
| <br>
|FRAUNHOFER
| JUELICH
|
| <br>
|
| <br>
|12
| <br>
|
| 3
|
| <br>
|12
| <br>
|12
| 3
| 3
|-
|-
|12
| <br>
|CSIC
| FRAUNHOFER
|
| <br>
|
| <br>
|15
| <br>
|24
| 12
|12
| <br>
|27
| <br>
|39
| 12
| 12
|-
|-
|
| 12
|CSIC
| CSIC  
|
| Spain
|
| <br>
|15
| <br>
|
| 15  
|12
| 24
|3
| 12  
|15
| 27
| 39
|-
|-
|
| <br>
|UPVLC
| CSIC
|
| <br>
|
| <br>
|
| <br>
|24
| 15
|
| <br>
|24
| 12
|24
| 3
| 15
|-
|-
|13
| <br>
|CSC
| UPVLC
|
| <br>
|8
| <br>
|16
| <br>
|
| <br>
|
| 24
|24
| <br>
|24
| 24  
| 24
|-
|-
|14
| 13
|CNRS
| CSC
|
| Finland
|7
| <br>
|36
| 8
|11
| 16
|
| <br>
|54
| <br>
|54
| 24
| 24
|-
|-
|
| 14
|CNRS
| CNRS  
|
| France
|4
| <br>
|23
| 7
|
| 36
|
| 11
|27
| <br>
|27
| 54
| 54
|-
|-
|
| <br>
|CEA
| CNRS
|
| <br>
|
| <br>
|5
| 4
|6
| 23
|
| <br>
|11
| <br>
|11
| 27
| 27
|-
|-
|
| <br>
|HEALTHGRID
| CEA
|
| <br>
|3
| <br>
|8
| <br>
|5
| 5  
|
| 6
|16
| <br>
|16
| 11
| 11
|-
|-
|15
| <br>
|GRENA
| HEALTHGRID
|
| <br>
|
| <br>
|6
| 3
|
| 8
|
| 5
|6
| <br>
|6
| 16
| 16
|-
|-
|16
| 15
|GRNET
| GRENA
|
| Georgia
|
| <br>
|
| <br>
|47
| 6
|47
| <br>
|
| <br>
|47
| 6
| 6
|-
|-
|
| 16
|GRNET
| GRNET  
|
| Greece
|
| <br>
|
| <br>
|34
| <br>
|34
| 47
|
| 47
|34
| <br>
| 47
|-
|-
|
| <br>
|IASA
| GRNET
|
| <br>
|
| <br>
|
| <br>
|13
| <br>
|13
| 34
|
| 34
|13
| <br>
| 34
|-
|-
|18
| <br>
|MTA KFKI
| IASA
|
| <br>
|28
| <br>
|
| <br>
|4
| <br>
|
| 13
|32
| 13
|32
| <br>
| 13
|-
|-
|
| 18
|MTA KFKI
| MTA KFKI  
|
| Hungary
|5
| <br>
|
| 28
|4
| <br>
|
| 4  
|9
| <br>
|9
| 32
| 32
|-
|-
|
| <br>
|BME
| MTA KFKI
|
| <br>
|9
| <br>
|
| 5
|
| <br>
|
| 4
|9
| <br>
|9
| 9  
| 9
|-
|-
|
| <br>
|MTA SZTAKI
| BME
|
| <br>
|14
| <br>
|
| 9
|
| <br>
|
| <br>
|14
| <br>
|14
| 9
| 9
|-
|-
|19
| <br>
|TCD
| MTA SZTAKI
|
| <br>
|6
| <br>
|4
| 14
|4
| <br>
|
| <br>
|14
| <br>
|14
| 14  
| 14
|-
|-
|20
| 19
|IUCC
| TCD
|
| Ireland
|2
| <br>
|9
| 6
|2
| 4
|
| 4
|13
| <br>
|13
| 14
| 14
|-
|-
|21
| 20
|INFN
| IUCC
|
| Israel
|12
| <br>
|28
| 2
|
| 9
|
| 2
|40
| <br>
|40
| 13
| 13
|-
|-
|
| 21
|INFN
| INFN  
|
| Italy
|12
| <br>
|28
| 12  
|
| 28  
|
| <br>
|40
| <br>
|40
| 40  
| 40
|-
|-
|22
| <br>
|VU
| INFN
|
| <br>
|6
| <br>
|9
| 12
|
| 28
|
| <br>
|15
| <br>
|15
| 40
| 40
|-
|-
|23
| 22
|RENAM
| VU
|
| <br>
|5
| <br>
|4
| 6
|
| 9
|
| <br>
|9
| <br>
|9
| 15
| 15
|-
|-
|26
| 23
|NCF
| RENAM
|
| Moldova (Republic of)
|
| <br>
|6
| 5
|3
| 4
|
| <br>
|9
| <br>
|9
| 9  
| 9
|-
|-
|
| 26
|FOM
| NCF
|
| The Netherlands
|
| <br>
|3
| <br>
|1
| 6
|
| 3
|4
| <br>
|4
| 9
| 9
|-
|-
|
| <br>
|SARA
| FOM
|
| <br>
|
| <br>
|3
| <br>
|2
| 3  
|
| 1
|5
| <br>
|5
| 4
| 4
|-
|-
|27
| <br>
|SIGMA
| SARA
|
| <br>
|4
| <br>
|14
| <br>
|9
| 3
|
| 2
|27
| <br>
|27
| 5
| 5
|-
|-
|
| 27
|SIGMA
| SIGMA  
|
| Norway
|4
| <br>
|
| 4  
|9
| 14
|
| 9  
|13
| <br>
|13
| 27
| 27
|-
|-
|
| <br>
|UIO
| SIGMA
|
| <br>
|
| <br>
|7
| 4
|
| <br>
|
| 9
|7
| <br>
|7
| 13
| 13
|-
|-
|
| <br>
|URA
| UIO
|
| <br>
|
| <br>
|7
| <br>
|
| 7  
|
| <br>
|7
| <br>
|7
| 7  
| 7
|-
|-
|28
| <br>
|CYFRONET
| URA
|
| <br>
|
| <br>
|22
| <br>
|13
| 7
|
| <br>
|35
| <br>
|35
| 7
| 7
|-
|-
|
| 28
|CYFRONET
| CYFRONET  
|
| Poland
|
| <br>
|4
| <br>
|
| 22
|
| 13
|4
| <br>
|4
| 35
| 35
|-
|-
|
| <br>
|UWAR
| CYFRONET
|
| <br>
|
| <br>
|10
| <br>
|7
| 4
|
| <br>
|17
| <br>
|17
| 4
| 4
|-
|-
|
| <br>
|ICBP
| UWAR
|
| <br>
|
| <br>
|8
| <br>
|6
| 10
|
| 7
|14
| <br>
|14
| 17
| 17
|-
|-
|29
| <br>
|LIP
| ICBP
|
| <br>
|6
| <br>
|18
| <br>
|16
| 8
|12
| 6
|28
| <br>
|40
| 14
| 14
|-
|-
|30
| 29
|IPB
| LIP
|
| Portugal
|
| <br>
|12
| 6
|4
| 18
|
| 16
|16
| 12
|16
| 28
| 40
|-
|-
|31
| 30
|ARNES
| IPB
|
| Serbia
|4
| <br>
|11
| <br>
|4
| 12
|
| 4  
|19
| <br>
|19
| 16
| 16
|-
|-
|
| 31
|ARNES
| ARNES  
|
| Slovenia
|1
| <br>
|7
| 4
|3
| 11
|
| 4
|11
| <br>
|11
| 19
| 19
|-
|-
| <br>
| ARNES
| <br>
| <br>
| 1
| 7
| 3
| <br>
| 11
| 11
|-
|-
|
| <br>
|JSI
| JSI  
|
| <br>
|3
| <br>
|4
| 3  
|1
| 4  
|
| 1  
|8
| <br>
|8
| 8  
| 8
|-
|-
|32
| 32  
|UI SAV
| UI SAV  
|
| Slovakia
|4
| <br>
|17
| 4  
|17
| 17  
|
| 17  
|38
| <br>
|38
| 38  
| 38
|-
|-
|33
| 33  
|TUBITAK<br>ULAKBIM
| TUBITAK<br>ULAKBIM  
|
| Turkey
|8
| <br>
|20
| 8  
|8
| 20  
|
| 8  
|36
| <br>
|36
| 36  
| 36
|-
|-
|34
| 34  
|STFC
| STFC  
|
| United Kingdom
|24
| <br>
|
| 24  
|27
| <br>
|23
| 27  
|28
| 23  
|51
| 28  
| 51
|-
|-
|
| <br>
|STFC
| STFC  
|
| <br>
|12
| <br>
|
| 12  
|4
| <br>
|
| 4  
|16
| <br>
|16
| 16  
| 16
|-
|-
|
| <br>
|UEDIN
| UEDIN  
|
| <br>
|
| <br>
|
| <br>
|23
| <br>
|23
| 23  
|
| 23  
|23
| <br>
| 23
|-
|-
|
| <br>
|GLASGOW
| GLASGOW  
|
| <br>
|4
| <br>
|
| 4  
|
| <br>
|
| <br>
|4
| <br>
|4
| 4  
| 4
|-
|-
|
| <br>
|IMPERIAL
| IMPERIAL  
|
| <br>
|4
| <br>
|
| 4  
|
| <br>
|
| <br>
|4
| <br>
|4
| 4  
| 4
|-
|-
|
| <br>
|UNIMAN
| UNIMAN  
|
| <br>
|4
| <br>
|
| 4  
|
| <br>
|
| <br>
|4
| <br>
|4
| 4  
| 4
|-
|-
|36
| 36  
|UCPH
| UCPH  
|
| Denmark
|
| <br>
|20
| <br>
|
| 20  
|
| <br>
|20
| <br>
|20
| 20  
| 20
|-
|-
|38
| 38  
|VR-SNIC
| VR-SNIC  
|
| Sweden
|
| <br>
|9
| <br>
|
| 9  
|
| <br>
|9
| <br>
|9
| 9  
| 9
|-
|-
|
| <br>
|KTH
| KTH  
|
| <br>
|
| <br>
|9
| <br>
|
| 9  
|
| <br>
|9
| <br>
|9
| 9  
| 9
|-
|-
|40
| 40  
|E-ARENA
| E-ARENA  
|
| Russian Federation
|7
| <br>
|
| 7  
|
| <br>
|
| <br>
|7
| <br>
|7
| 7  
| 7
|-
|-
|
| <br>
|E-ARENA
| E-ARENA  
|
| <br>
|7
| <br>
|
| 7  
|
| <br>
|
| <br>
|7
| <br>
|7
| 7  
| 7
|-
|-
|42
| 42  
|ASGC
| ASGC  
|
| Taiwan
|37
| <br>
|72
| 37  
|12
| 72  
|
| 12  
|121
| <br>
|121
| 121  
| 121
|-
|-
|43
| 43  
|ASTI
| ASTI  
|
| Philippines
|32
| <br>
|180
| 32  
|8
| 180  
|
| 8  
|220
| <br>
|220
| 220  
| 220
|-
|-
|44
| 44  
|ITB
| ITB  
|
| Indonesia
|4
| <br>
|6
| 4  
|
| 6  
|
| <br>
|10
| <br>
|10
| 10  
| 10
|-
|-
|46
| 46  
|KISTI
| KISTI  
|
| Korea (Republic of)
|
| <br>
|28
| <br>
|
| 28  
|
| <br>
|28
| <br>
|28
| 28  
| 28
|-
|-
|48
| 48  
|NUS
| NUS  
|
| Singapore
|8
| <br>
|8
| 8  
|8
| 8  
|
| 8  
|24
| <br>
|24
| 24  
| 24
|-
|-
|49
| 49  
|UPM
| UPM  
|
| Malaysia
|8
| <br>
|4
| 8  
|
| 4  
|
| <br>
|12
| <br>
|12
| 12  
| 12
|-
|-
|50
| 50  
|NECTEC
| NECTEC  
|
| Thailand
|
| <br>
|4
| <br>
|
| 4  
|
| <br>
|4
| <br>
|4
| 4  
|-
| 4
|
!TOTALS
!36
!417
!679
!247
!296
!1083
!1379
|-
|-
| <br>
! TOTALS
| <br>
! 36
! 417
! 679
! 247
! 296
! 1083
! 1379
|}
|}


= [[EGIWiki:Inspire-na3:Scrap room|Scrap room - An area for ideas and suggestions on User Support]]  =
Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:
== RT Requirements vs Market place  ==
== New UCST Web Pages - under construction  ==
== Workshops  ==
=== Event titles &amp; discussion  ===
=== Links  ===
== GGUS Tools/Reports  ==
== Usability inspection  ==
== MediaWiki tools  ==


=== Doc2Wiki Publisher  ===


=[[EGIWiki:Inspire-na3:Scrap room | Scrap room - An area for ideas and suggestions on User Support]]=
=== Embedding slides ===

Latest revision as of 18:29, 24 December 2014

EGI Inspire Main page




Introduction to NA3 - User Community Coordination

Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu
Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu

This page presents a summary of progress with EGI-InSPIRE Work package WP3 - NA3 - User Community Coordination

User support processes

See the processes described in the Deliverable documents D3.1 and D3.3 saved in the EGI Documents Database


Requirement gathering

The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.

Requirements gathering details

User Support Services and tools

Tools, services and resources for users

The page "Tools, services and resources for users" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:

Basic Tools

  • E-mail Lists
  • Web Pages
    • MAPPER Task Force

Tools, Services, Resources within EGI InSPIRE

  • TNA 3.4 Tools
  • Other: VO & Operations Portal

External Tools and Resources

  • Monitoring

Work package structure

Insert a diagram with explanation here

TNA3.1 - Activity Management

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.2 - User & Community Support Team

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.3 - NGI User Support Teams

Task leader: Gergely Sipos, EGI.eu

TNA3.4 - Technical Services

Task leader: Marios Chatziaggelou, IASA/GRNET

WP3 events and meetings

Routine Events

Future Events

EGI Technical Forum 2011 - Lyon, France

  • Forum takes place 19-23 September 2011
  • For UCST plans, ideas and scratch pad for the Technical Forum, See TF 2011 Web-page.
  • There will be a F2F NA3 meeting on Friday 23rd September, 09:00 - 11:00.

Past Events

EGI User Forum 2011 - Vilnius, Lithuania

EGI Technical Forum 2010

  • F2F meeting for task leaders prior to EGI TF 2010
    • Morning of Monday 13 September 2010, agenda This meeting is for task leaders only!
    • Afternoon of Monday 13 September 2010, agenda This meeting is for NA3 task leaders and NGIs with NA3 Global task.

WP3 (NA3) Sessions

Metrics

All the metrics that are collected by the EGI-InSPIRE project on a three-month basis are reported in the "Quality Plan and Project Metrics" document, produced by NA2 on annually:

The user related metrics evolve each year largely driven by the discussion in the MS304, MS307, MS310, MS313 series of documents.

The list of metrics and values that are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months are available on these pages:

Deliverables

Nr. Title Lead Partner PM
D3.1 User Community Support Process CNRS (14), France 3
D3.2 Annual Report on EGI's User Community Services EGI.EU (1) 11
D3.3 User Community Support Process CNRS (14), France 15
D3.4 Annual Report on EGI's User Community Services EGI.EU (1) 23
D3.5 User Community Support Process CNRS (14), France 27
D3.6 Annual Report on EGI's User Community Services EGI.EU (1) 35
D3.7 User Community Support Process CNRS (14), France 39
D3.8 Annual Report on EGI's User Community Services EGI.EU (1) 47

Milestones

Nr. Title Lead Partner PM
MS301 User Support Contacts INFN (21), Italy 1
MS302 Training Website STFC (34), UK 2
MS303 Ported Applications Website GRNET (16), Greece 2
MS304 User Support Metrics MTA KFKI (18), Hungary 3
MS305 User Feedback and Recommendations EGI.EU (1) 6
MS306 User Support Contacts INFN (21), Italy 14
MS307 User Support Metrics MTA KFKI (18), Hungary 15
MS308 User Feedback and Recommendations EGI.EU (1) 18
MS309 User Support Contacts INFN (21), Italy 26
MS310 User Support Metrics MTA KFKI (18), Hungary 27
MS311 User Feedback and Recommendations EGI.EU (1) 30
MS312 User Support Contacts INFN (21), Italy 38
MS313 User Support Metrics MTA KFKI (18), Hungary 39
MS314 User Feedback and Recommendations EGI.EU (1) 42

Deliverable and Milestone Edit & Review process

See also: Quality Assurance process for deliverables and milestones

Quality Assurance Procedures Document: Quality Assurance Procedures


Time
before
submission
State in
AMB RT Queue
RT Ticket
Owner
Material
6 weeks ToC Activity
Manager
Document skeleton created and first version of the document with the table of contents enterted into the document.
4 weeks Draft Activity
Manager
A full draft is available in the repository that has been reviewed within the activity.
3 weeks Review Activity
Manager
A full draft is undergoing internal review within the activity.
2 weeks External
Review
Moderator A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
2 weeks AMB
Review
Project
Manager
Document starts being reviewed by the AMB.
1 week PMB
Review
Project
Director
Document circulated to the PMB for information.
Deadline With EC Project
Finance
Officer
A clean version of the document is in the document repository and made available to the EC.

Time tables

2010 year

2010
Time
Table
PM1
May
PM2
June
PM3
July
PM4
August
PM5
September
PM6
October
PM7
November
PM8
December
MS301 MS302
MS303
MS304
D3.1


MS305

2011 year

2011
Time
Table
PM9
January
PM10
February
PM11
March
PM12
April
PM13
May
PM14
June
PM15
July
PM16
August
PM17
September
PM18
October
PM19
November
PM20
December


D3.2

MS306 MS307
D3.3


MS308

2012 year

2012
Time
Table
PM21
January
PM22
February
PM23
March
PM24
April
PM25
May
PM26
June
PM27
July
PM28
August
PM29
September
PM30
October
PM31
November
PM32
December


D3.4

MS309 MS310
D3.5


MS311

2013 year

2013
Time
Table
PM33
January
PM34
February
PM35
March
PM36
April
PM37
May
PM38
June
PM39
July
PM40
August
PM41
September
PM42
October
PM43
November
PM44
December


D3.6

MS312 MS313
D3.7


MS314

2014 year

2014
Time
Table
PM45
January
PM46
February
PM47
March
PM48
April


D3.8

WP3 Partners and effort (Person Months)

Extracted from: EGI-InSPIRE Consortium Agreement v1.0

Participant
Nr.
Participant Short name /
Lead Beneficiary
Participant country WP3 (NA3): User Community Support Person Months
per Effort Type
Total Person
Months



TNA3.1

Activity
Management

TNA3.2

User & Community
Support Team

TNA3.3

NGI User
Support Teams

TNA3.4

Technical
Services

EGI NGI
1 EGI.EU The Netherlands 36 165

201
201
2 UPT Albania
7 19 5
31 31
3 IIAP NAS RA Armenia

6

6 6
5 IPP-BAS Bulgaria
8


8 8

IPP-BAS

8


8 8
7 SWITCH Switzerland
4 8

12 12

ETH Zurich

2 2

4 4

UZH

2 6

8 8
8 UCY Cyprus
3 3 2
8 8
9 CESNET Czech Republic
4 12 12
28 28
10 KIT-G Germany
6 53 7
66 66

KIT-G

6 36

42 42

DESY


2 7
9 9

JUELICH


3

3 3

FRAUNHOFER


12

12 12
12 CSIC Spain

15 24 12 27 39

CSIC


15
12 3 15

UPVLC



24
24 24
13 CSC Finland
8 16

24 24
14 CNRS France
7 36 11
54 54

CNRS

4 23

27 27

CEA


5 6
11 11

HEALTHGRID

3 8 5
16 16
15 GRENA Georgia

6

6 6
16 GRNET Greece


47 47
47

GRNET



34 34
34

IASA



13 13
13
18 MTA KFKI Hungary
28
4
32 32

MTA KFKI

5
4
9 9

BME

9


9 9

MTA SZTAKI

14


14 14
19 TCD Ireland
6 4 4
14 14
20 IUCC Israel
2 9 2
13 13
21 INFN Italy
12 28

40 40

INFN

12 28

40 40
22 VU

6 9

15 15
23 RENAM Moldova (Republic of)
5 4

9 9
26 NCF The Netherlands

6 3
9 9

FOM


3 1
4 4

SARA


3 2
5 5
27 SIGMA Norway
4 14 9
27 27

SIGMA

4
9
13 13

UIO


7

7 7

URA


7

7 7
28 CYFRONET Poland

22 13
35 35

CYFRONET


4

4 4

UWAR


10 7
17 17

ICBP


8 6
14 14
29 LIP Portugal
6 18 16 12 28 40
30 IPB Serbia

12 4
16 16
31 ARNES Slovenia
4 11 4
19 19

ARNES

1 7 3
11 11

JSI

3 4 1
8 8
32 UI SAV Slovakia
4 17 17
38 38
33 TUBITAK
ULAKBIM
Turkey
8 20 8
36 36
34 STFC United Kingdom
24
27 23 28 51

STFC

12
4
16 16

UEDIN



23 23
23

GLASGOW

4


4 4

IMPERIAL

4


4 4

UNIMAN

4


4 4
36 UCPH Denmark

20

20 20
38 VR-SNIC Sweden

9

9 9

KTH


9

9 9
40 E-ARENA Russian Federation
7


7 7

E-ARENA

7


7 7
42 ASGC Taiwan
37 72 12
121 121
43 ASTI Philippines
32 180 8
220 220
44 ITB Indonesia
4 6

10 10
46 KISTI Korea (Republic of)

28

28 28
48 NUS Singapore
8 8 8
24 24
49 UPM Malaysia
8 4

12 12
50 NECTEC Thailand

4

4 4

TOTALS
36 417 679 247 296 1083 1379

Scrap room - An area for ideas and suggestions on User Support

Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:

RT Requirements vs Market place

New UCST Web Pages - under construction

Workshops

Event titles & discussion

Links

GGUS Tools/Reports

Usability inspection

MediaWiki tools

Doc2Wiki Publisher

Embedding slides