Difference between revisions of "EGI-InSPIRE:Sa1 2014-03-25"

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(SA1.6 Helpdesk)
(Software Support)
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=SA1.8 Availability and core services=
 
=SA1.8 Availability and core services=

Revision as of 11:45, 24 March 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


Progress of SA1 issues

Nothing new to report.

Milestones/Deliverables

SA1.1 Activity Management

MEETINGS

ACTIVITIES

SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

SA1.4 Central tools

SA1.5 Accounting

Repository

Portal

SA1.6 Helpdesk

  • Implementation and testing of CMS integration into GGUS
  • Preparing next GGUS release
  • Testing new release on test instance
  • Preparing next AB
  • Ticket monitoring

SA1.7 Support

Software Support

DMSU tickets flow Mar 16 -- 22
assigned 7
back to tpm 0
reassigned to 3rd level 6
solved 1
open DMSU tickets status
assigned 0
in progress 2
waiting for reply 2
on hold 2

SA1.8 Availability and core services

Documentation

Meetings