Difference between revisions of "EGI-InSPIRE:Sa1 2014-03-11"

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(SA1.7 Support)
(Software Support)
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== Software Support ==
 
== Software Support ==
 
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Processes for the support operation after May 1 were proposed
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and are being negotiated between CESNET and Ibergrid.
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{| class="wikitable"
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|-
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! DMSU tickets flow Mar 2 -- 8
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|-
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| assigned
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| 3
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|-
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| back to tpm
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| 0
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|-
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| reassigned to 3rd level
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| 1
 +
|-
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| solved
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| 2
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|}
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 +
{| class="wikitable"
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|-
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! open DMSU tickets status
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|-
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| assigned
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| 0
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|-
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| in progress
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| 2
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|-
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| waiting for reply
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| 2
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|-
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| on hold
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| 2
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|}
  
 
=SA1.8 Availability and core services=
 
=SA1.8 Availability and core services=

Revision as of 09:22, 12 March 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


Progress of SA1 issues

Nothing new to report.

Milestones/Deliverables

SA1.1 Activity Management

MEETINGS

ACTIVITIES

SA1.2 Security

SA1.3 Staged rollout

  • Making last EMI-3 update 14 available into UMD repository
  • WMS 3.6.3 in staged rollout

SA1.3 Integration

SA1.4 Central tools

  • ActiveMQ brokers migration
    • new brokers added to GOCDB and opsmon
    • resolving issues with broker network on Monday March 10th
  • fedcloud
    • integrated new OCCI probe provided by Boris Parak
    • added documentation for all fedcloud probes on cloudmon.egi.eu: Cloud SAM tests
  • GOCDB
    • outage on Tuesday - Wednesday, March 4th - 5th: the DB server failed and next day intermittent site networking issues occurred.
  • midmon
  • ops-monitor
    • added new alias opsmon.egi.eu -> ops-monitor.cern.ch, alias will be used for smooth migration of opsmon to Croatia
    • tracking issues with ngi.SAM instances in GOCDB continued: SAM in GOCDB
  • SAM Update-22 campaign
    • current status is 87% done:
      • Update-22: 40
      • Update-19: 4
      • Unavailable: 2
  • Meetings
    • weekly fedcloud meeting - presented the status of monitoring activities

SA1.5 Accounting

Repository

Portal

SA1.6 Helpdesk

  • Implementation and testing of CMS integration into GGUS
  • Preparing next GGUS release
  • Finishing post-release tasks
  • Ticket monitoring

SA1.7 Support

  • The usual dashboard work and ticketing.

Software Support

Processes for the support operation after May 1 were proposed and are being negotiated between CESNET and Ibergrid.

DMSU tickets flow Mar 2 -- 8
assigned 3
back to tpm 0
reassigned to 3rd level 1
solved 2
open DMSU tickets status
assigned 0
in progress 2
waiting for reply 2
on hold 2

SA1.8 Availability and core services

  • Received A/R and Top-BDII reports for February 2014 (initial publication made)
    • Problem with Top-BDII reports identified. Waiting for updated version
  • Follow up on GGUS ticket on registering robot certificate with Dteam VO [[1]]
  • Created new Dteam Group AfricaArabia [[2]]
  • GlueValidator package updated on midmon.egi.eu instance.

Documentation

Meetings