Difference between revisions of "EGI-InSPIRE:Sa1 2013-10-22"

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(SA1.6 Helpdesk)
(Software Support)
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! open DMSU tickets status
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=SA1.8 Availability and core services=
 
=SA1.8 Availability and core services=

Revision as of 14:35, 21 October 2013

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


Progress of SA1 issues

Nothing new to report.

Milestones/Deliverables

SA1.1 Activity Management

MEETINGS

ACTIVITIES

SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

SA1.4 Central tools

SA1.5 Accounting

Repository

Portal

SA1.6 Helpdesk

  • Preparing and testing of next GGUS release
  • Ticket monitoring
  • Preparing GGUS-AB meeting

SA1.7 Support

Software Support

DMSU tickets flow Oct 6 -- 12
assigned 7
back to tpm 0
reassigned to 3rd level 3
solved 4
open DMSU tickets status
assigned 0
in progress 1
waiting for reply 1
on hold 2

SA1.8 Availability and core services

Documentation

Meetings