Difference between revisions of "EGI-InSPIRE:Sa1 2013-01-08"

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(SA1.2 Security)
(Software Support)
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== Software Support ==
 
== Software Support ==
 
<!-- A Krenek -->
 
<!-- A Krenek -->
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Fairly quiet times, low ticket load in these weeks.
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All the handled issues are very specific, no particular
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ones to report to general attention.
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{| class="wikitable"
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|-
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! DMSU tickets flow
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! Dec 16-22
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! Dec 23-29
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! Dec 30 - Jan 5
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|-
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| assigned
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| 6
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| 2
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| 9
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|-
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| back to tpm
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| 1
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| 0
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| 1
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|-
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| reassigned to 3rd level
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| 4
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| 1
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| 8
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|-
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| solved
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| 2
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| 0
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| 0
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|}
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{| class="wikitable"
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|-
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! open DMSU tickets status
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|-
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| assigned
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| 0
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|-
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| in progress
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| 2
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|-
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| waiting for reply
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| 4
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|-
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| on hold
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| 6
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|}
  
 
== Network Support  ==
 
== Network Support  ==

Revision as of 16:43, 8 January 2013

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


Progress of SA1 issues

Nothing new to report.

Milestones/Deliverables

  • D4.7 Operations Sustainability.

SA1.1 Activity Management

MEETINGS

ACTIVITIES

SA1.2 Security

  • Not so much to report given the holidays
  • Holiday period was quiet - only one minor security incident was handled
  • New SVG vulnerability being handled
  • Starting to make firmer plans for 2013 and workshop 28-30 Jan

SA1.3 Staged rollout

  • Preparation of a new release for both UMD-1 and UMD-2 taking into account what is left now from IGE 3.0 and the several EMI updates.
  • For UMD-1:
    • Gridsite 1.7.25 which is under verification
    • L&B 3.2.9 in Stage Rollout (solves an security issue)
  • For UMD-2:
    • In Stage Rollout:
      • All ARC 2.0.1 components
      • WMS 3.4.0
      • IGE.gridway 5.12.0
      • IGE.globus-default-security. 5.2.2
      • IGE.globus-rls 5.2.2
      • IGE.globus-myproxy 5.9.1
    • In verification:
      • Cream 1.14.2
      • Cream Torque 2.0.0-2
      • Gridsite 1.7.25
      • Blah 1.18.2

SA1.3 Integration

SA1.4 Central tools

SA1.5 Accounting

Repository

Portal

SA1.6 Helpdesk

  • Nothing to report due to Christmas Break.

SA1.7 Support

  • ticket and dashboard handling
  • organised a COD phone conf
  • unsupported middleware activity

Software Support

Fairly quiet times, low ticket load in these weeks.

All the handled issues are very specific, no particular ones to report to general attention.

DMSU tickets flow Dec 16-22 Dec 23-29 Dec 30 - Jan 5
assigned 6 2 9
back to tpm 1 0 1
reassigned to 3rd level 4 1 8
solved 2 0 0
open DMSU tickets status
assigned 0
in progress 2
waiting for reply 4
on hold 6

Network Support

SA1.8 Availability and core services

  • Ongoing discussions with VOMS development team on technical issues preventing the migration of Dteam VO from VOMRS to VOMS only interface
  • Handling of A/R re-computation request for December 2012
  • Initial core services A/R metrics for December 2012 received

Documentation

Meetings