EGI-InSPIRE:SA1 Quality Metrics
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Metric ID (scope) | Metric | Public/Internal | Task | Comments and explanation | |
---|---|---|---|---|---|
M.SA1.Size.1 | Total number of production resource centers that are part of the EGI. | P | TSA1.1 | Tool: gstat. TSA1.1 QR | |
M.SA1.Size.2 | Total number of job slots available in EGI per NGI. | P | TSA1.1 | Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR | |
M.SA1.Size.3 | Installed Capacity in HEP SPEC in EGI per NGI. | P | TSA1.1 | Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR | |
M.SA1.Size.4 | Installed Disk Capacity (PB) per NGI | P | TSA1.1 | Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR | |
M.SA1.Size.5 (A, N, V) | Installed Tape Capacity (PB) per NGI | P | TSA1.1 | Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR | |
M.SA1.Size.7 (A, N, V) | Number of users | P | TSA1.1 | ||
M.SA1.OperationalSecurity.1 | Number of Site Security challenge (SSC) organized | I | TSA1.2 | ||
M.SA1.OperationalSecurity.2 | Security Service Challenge assessment scores | I | TSA1.2 | ||
M.SA1.OperationalSecurity.3 | Incident handling assesment scores | I | TSA1.2 | ||
M.SA1.OperationalSecurity.4 | Number of suspended sites for security issues | I | TSA1.2 | ||
M.SA1.OperationalSecurity.5 | Vulnerability issue handling timeliness (operational and middleware) | I | TSA1.2 | ||
M.SA1.OperationalSecurity.4 | Number of suspended sites for security issues | I | TSA1.2 | ||
M.SA1.Integration.1 | Number of production HPC resources | I | TSA1.3 | HPC resource is a site with a dedicated high-speed low-latency communications network for applications | |
M.SA1.Integration.2 | Number of production sites supporting MPI | I | TSA1.3 | Passing MPI Nagios tests | |
M.SA1.Integration.3 | Number of desktop resources | I | TSA1.3 | Placeholder: Need to define desktop resources and how to integrate them | |
M.SA1.Integration.4 | Number of accessible virtualised resources | I | TSA1.3 | Placeholder: Need to define virtualised resources and how to integrate them | |
M.SA1.ServiceValidation.1 | Total number of sites who participating in a staged rollout release | I | TSA1.3 | Record the number of sites participating in each release. | |
M.SA1.ServiceValidation.2 | Number of staged rollout releases undertaken & rejected | I | TSA1.3 | ||
M.SA1.Usage.1 | Number of jobs done, per VO and discipline (mean daily/monthly number) | P | TSA1.5 | Tool: accounting portal | |
M.SA1.Usage.2 | Normalised consumed computing capacity | P | TSA1.5 | Tool: accounting portal | |
M.SA1.Usage.6 | Normalised Computing power consumed outside of a user’s home country | P | TSA1.5 | ||
M.SA1.Operation.1 (A, V, N) | Availability and reliability per resource centre in EGI. | P | TSA1.8 | Minimum targets specified for ops and critical top-ten VOs | |
M.SA1.Operation.4 (A, N) | Number of sites suspended | I | TSA1.8 | ||
M.SA1.Operation.5 (A, N) | Monthly availability and reliability of core and regional operational tools | P | TSA1.8 | ||
M.SA1.Operation.6 (A, N) | Monthly availability and reliability of core middleware services | P | TSA1.8 | ||
M.SA1.Operation.7 (A,N) | Number of operational tickets escalated | I | TSA1.7 | ||
M.SA1.Operation.8 (A, N) | Number of operational procedures, documents and best practices | I | TSA1.7 | ||
M.SA1.Operation.9 (A, N) | Number of sites not publishing accounting data | I | TSA1.5 | ||
M.SA1.Operation.10 (A) | Monthly availability and reliability of central accounting repository and portal | P | TSA1.5 | ||
M.SA1.Support.1 (A) | Overall number of tickets (operational and user) opened and solved | P | TSA1.7 | ||
M.SA1.Support.2 (A, N) | Mean ticket solution time (business days) and median | P | TSA1.7 | ||
M.SA1.Support.3 (A) | Submitted tickets per month per VO | P | TSA1.7 | ||
M.SA1.Support.4 | Number of monthly tickets per NGI | P | TSA1.7 | ||
M.SA1.Support.5 (A) | Number of tickets closed by TPM (1st line support) | I | TSA1.7 | ||
M.SA1.Support.6 (A) | Ticket assignment time to Support Units by TPM (1st line support) | I | TSA1.7 | ||
M.SA1.Support.7 (N) | Assigned ticket response time | I | TSA1.7 | ||
M.SA1.Support.8 (N) | Assigned ticket solution time | I | TSA1.7 | ||
MSA1.Support.9 COD | Workload per month | I | TSA1.7 | ||
MSA1.Support.10 | ROD Workload per month per region/NGI | I | TSA1.7 | ||
MSA1.Support.11 | ROD Quality Metrics per month per region/NGI | I | TSA1.7 |