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Difference between revisions of "EGI-InSPIRE:SA1 Quality Metrics"

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Note: P=Public, I=Internal
Note: P=Public, I=Internal, QR=Quarterly Report, x/y/z=Month1/Month2/Month3


{|  border="1" cellspacing="0" cellpadding="5" align="center"
{|  border="1" cellspacing="0" cellpadding="5" align="center"
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! QR2
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| M.SA1.Usage.1, Number of jobs done, per VO and discipline (mean daily/monthly number) - P
| M.SA1.Usage.1, Number of jobs done, per VO and discipline (mean daily/monthly number) - P
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| M.SA1.Usage.2, Normalised consumed computing capacity - P
| M.SA1.Usage.2, Normalised consumed computing capacity - P
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| M.SA1.Usage.3, Normalised Computing power consumed outside of a user’s home country - P
| M.SA1.Usage.3, Normalised Computing power consumed outside of a user’s home country - P
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| M.SA1.Size.1, Total number of production resource centers that are part of the EGI - P  
| M.SA1.Size.1, Total number of production resource centers that are part of the EGI - P  
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| M.SA1.Size.2, Total number of job slots available in EGI per NGI - P  
| M.SA1.Size.2, Total number of job slots available in EGI per NGI - P  
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| M.SA1.OperationalSecurity.2, Number of Sites passing one Security Challenge - I
| M.SA1.OperationalSecurity.2, Number of Sites passing one Security Challenge - I
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| M.SA1.OperationalSecurity.3, Number of suspended sites for security issues - I  
| M.SA1.OperationalSecurity.3, Number of suspended sites for security issues - I  
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| M.SA1.Integration.1, Number of production HPC clusters per NGI - I
| M.SA1.Integration.1, Number of production HPC clusters per NGI - I
| TSA1.3, HPC clusters is a site with a dedicated high-speed low-latency communications network. Manual metric (NGI QR)  
| TSA1.3, HPC clusters is a site with a dedicated high-speed low-latency communications network. Manual metric (NGI QR)  
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| TSA1.3, Placeholder: Need to define desktop resources and how to integrate them. Manual metric (NGI QR)
| TSA1.3, Placeholder: Need to define desktop resources and how to integrate them. Manual metric (NGI QR)
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| M.SA1.ServiceValidation.1, Total number of staged rollout components operated per NGI - I  
| M.SA1.ServiceValidation.1, Total number of staged rollout components operated per NGI - I  
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| 30 (34 comp)
| 30 (34 comp)
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| M.SA1.ServiceValidation.2, Number of staged rollout releases undertaken & rejected - I
| M.SA1.ServiceValidation.2, Number of staged rollout releases undertaken & rejected - I
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| M.SA1.Accounting.1, Number of sites adopting AMQ messaging for Usage Record publication - P  
| M.SA1.Accounting.1, Number of sites adopting AMQ messaging for Usage Record publication - P  
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| M.SA1.Support.1, Number of operational tickets (operational and user) CREATED /SOLVED per Support Unit per month - P  
| M.SA1.Support.1, Number of operational tickets (operational and user) CREATED /SOLVED per Support Unit per month - P  
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| TSA1.7, Tool: GGUS reporting tool
| TSA1.7, Tool: GGUS reporting tool
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| M.SA1.Support.5, Number of tickets SOLVED by TPM (1st line support) - I  
| M.SA1.Support.5, Number of tickets SOLVED by TPM (1st line support) - I  
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| 652/591/487
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| M.SA1.Support.8, ROD Workload per month per region/NGI - I  
| M.SA1.Support.8, ROD Workload per month per region/NGI - I  
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| 2622/2733/1944
| 2622/2733/1944
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| MSA1.Support.9, ROD Quality Metrics per month per region/NGI - I  
| MSA1.Support.9, ROD Quality Metrics per month per region/NGI - I  
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| 0.86/0.89/0.90
| 0.86/0.89/0.90
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| M.SA1.Operation.1, NGI monthly availability and reliability - P
| M.SA1.Operation.1, NGI monthly availability and reliability - P
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| 3/1/2
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| M.SA1.Operation.3, NGI monthly availability and reliability of core operations tools - P  
| M.SA1.Operation.3, NGI monthly availability and reliability of core operations tools - P  
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| M.SA1.Operation.4, NGI Monthly availability and reliability of core middleware services - P
| M.SA1.Operation.4, NGI Monthly availability and reliability of core middleware services - P
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Revision as of 12:30, 10 December 2010

Note: P=Public, I=Internal, QR=Quarterly Report, x/y/z=Month1/Month2/Month3

Metric ID, Description Comment QR1 QR2 QR3 QR4 QR5
M.SA1.Usage.1, Number of jobs done, per VO and discipline (mean daily/monthly number) - P Tool: accounting portal
M.SA1.Usage.2, Normalised consumed computing capacity - P Measured in HEP SPEC. Tool: accounting portal
M.SA1.Usage.3, Normalised Computing power consumed outside of a user’s home country - P Requires tool development
M.SA1.Size.1, Total number of production resource centers that are part of the EGI - P TSA1.1, Tool: gstat. TSA1.1 QR 341 337
M.SA1.Size.2, Total number of job slots available in EGI per NGI - P TSA1.1, Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR
M.SA1.Size.3, Installed Capacity in HEP SPEC in EGI per NGI - P TSA1.1, Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR
M.SA1.Size.4, Installed Disk Capacity (PB) per NGI - P TSA1.1, Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR
M.SA1.Size.5, Installed Tape Capacity (PB) per NGI - P TSA1.1, Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR
M.SA1.OperationalSecurity.1, Number of Site Security challenge (SSC) made - I TSA1.2, Manual metric (from TSA1.2 QR) - 13
M.SA1.OperationalSecurity.2, Number of Sites passing one Security Challenge - I TSA1.2, Target: 50% (to be reviewed in the coming months). Manual metric (from TSA1.2 QR) - 100%
M.SA1.OperationalSecurity.3, Number of suspended sites for security issues - I TSA1.2, Manual metric (in TSA1.2 QR) 0 0
M.SA1.Integration.1, Number of production HPC clusters per NGI - I TSA1.3, HPC clusters is a site with a dedicated high-speed low-latency communications network. Manual metric (NGI QR)
M.SA1.Integration.2, Number of production sites supporting MPI - I TSA1.3, Passing MPI Nagios tests. Tool: query to the information system Manual metric (NGI QR)
M.SA1.Integration.3, Amount of integrated desktop resources - I TSA1.3, Placeholder: Need to define desktop resources and how to integrate them. Manual metric (NGI QR)
M.SA1.Integration.4, Amount of virtualised installed capacity accessible to EGI users - I TSA1.3, Placeholder: Need to define virtualised resources and how to integrate them. Manual metric (NGI QR)
M.SA1.ServiceValidation.1, Total number of staged rollout components operated per NGI - I TSA1.3, Record the number of components participating in each release of a component. Manual metric (TSA1.3 QR) 27 (34 comp) 30 (34 comp)
M.SA1.ServiceValidation.2, Number of staged rollout releases undertaken & rejected - I TSA1.3, Manual metric (TSA1.3 QR) 0 3
M.SA1.Accounting.1, Number of sites adopting AMQ messaging for Usage Record publication - P TSA1.5, Manual metric (TSA1.5 QR) - 62
M.SA1.Support.1, Number of operational tickets (operational and user) CREATED /SOLVED per Support Unit per month - P TSA1.7, Tool: GGUS reporting tool
M.SA1.Support.2, Average/Median Solution Time ticket solution time (business days) per Support Unit per month - P TSA1.7, Tool: GGUS reporting tool
M.SA1.Support.3, Number of monthly tickets opened per NGI - P TSA1.7, Tool: GGUS reporting tool
M.SA1.Support.4, Assigned ticket Average/Median RESPONSE TIME/SOLUTION TIME per Support Unit per month - P TSA1.7, Tool: GGUS reporting tool
M.SA1.Support.5, Number of tickets SOLVED by TPM (1st line support) - I TSA1.7, Tool: GGUS reporting tool
M.SA1.Support.6, Ticket assignment time to Support Units by TPM (1st line support) - I TSA1.7, Tool: operations dashboard
M.SA1.Support.7,COD Workload per month - I TSA1.7, Tool: operations dashboard. TSA1.7 report 886/188/1742 652/591/487
M.SA1.Support.8, ROD Workload per month per region/NGI - I TSA1.7, Tool: operations dashboard. TSA1.7 report 4535/1532/4277 2622/2733/1944
MSA1.Support.9, ROD Quality Metrics per month per region/NGI - I TSA1.7, Tool: operations dashboard. TSA1.7 report 0.84/0.81/0.89 0.86/0.89/0.90
M.SA1.Operation.1, NGI monthly availability and reliability - P TSA1.8, Tool: availability report generator
M.SA1.Operation.2, Number of sites suspended - I TSA1.7, Manual metric. TSA1.7 report 0/0/0 3/1/2
M.SA1.Operation.3, NGI monthly availability and reliability of core operations tools - P TSA1.8, Development needed
M.SA1.Operation.4, NGI Monthly availability and reliability of core middleware services - P TSA1.8, Development needed
M.SA1.Operation.5, EGI monthly availability and reliability of core middleware services - P TSA1.8, Development needed
M.SA1.Operation.6, EGI monthly availability and reliability of central operations tools - P TSA1.8, Development needed
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