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Difference between revisions of "EGI-InSPIRE:SA1 Quality Metrics"

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(Created page with '{| border="1" cellspacing="0" cellpadding="5" align="center" ! MetricID (scope) ! Metric ! Public/Internal ! Task ! Comments and explanation |- | M.SA1.Size.1 (A, N) | Total nu…')
 
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{| border="1" cellspacing="0" cellpadding="5" align="center"
{| border="1" cellspacing="0" cellpadding="5" align="center"
! MetricID (scope)
! Metric ID (scope)
! Metric  
! Metric  
! Public/Internal
! Public/Internal
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| M.SA1.Usage.1
| M.SA1.Usage.1
| Number of jobs done, per VO (mean daily/monthly number) (A, V, N)
| Number of jobs done, per VO (mean daily/monthly number)  
| P
| P
| TSA1.5
| TSA1.5
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|-
| M.SA1.Usage.2
| M.SA1.Usage.2
| Normalized consumed computing capacity (A, V, N)
| Normalized consumed computing capacity  
| P
| TSA1.5
| HepSpec-day
|-
| M.SA1.Usage.3
| Number of active VOs
| P
|
|
|-
| M.SA1.Usage.4
| Monthly job efficiency per VO
| P
| TSA1.5
|
|-
| M.SA1.Usage.5
| Monthly data throughput per VO
| P
| TSA1.5
|
|-
| M.SA1.Usage.6 (A, V, N)
| Normalised Computing power consumed outside of a user’s home country
| P
| P
| TSA1.5
| TSA1.5
|
|
|-
| M.SA1.Operation.1 (A, V, N)
| Availability and reliability per resource centre in EGI.
| P
| TSA1.8
| Minimum targets specified for ops and critical top-ten VOs
|-
| M.SA1.Operation.4 (A, N)
| Number of sites suspended
| I
| TSA1.8
|
|-
| M.SA1.Operation.5 (A, N)
| Monthly availability and reliability of core and regional operational tools
| P
| TSA1.8
|
|-
| M.SA1.Operation.6 (A, N)
| Monthly availability and reliability of core middleware services
| P
| TSA1.8
|
|-
| M.SA1.Operation.7 (A,N)
| Number of operational tickets escalated
| I
| TSA1.7
|
|-
| M.SA1.Operation.8 (A, N)
| Number of operational procedures, documents and best practices
| I
| TSA1.7
|
|-
| M.SA1.Operation.9 (A, N)
| Number of sites not publishing accounting data
| I
| TSA1.5
|
|-
| M.SA1.Operation.10 (A)
! Monthly availability and reliability of central accounting repository and portal
! P
| TSA1.5
|
|-
| M.SA1.Support.1 (A)
| Overall number of tickets (operational and user) opened and solved
| P
| TSA1.7
|
|-
| M.SA1.Support.2 (A, N)
| Mean ticket solution time (business days) and median
| P
| TSA1.7
|
|-
| M.SA1.Support.3 (A)
| Submitted tickets per month per VO
| P
| TSA1.7
|
|-
| M.SA1.Support.4
| Number of monthly tickets per NGI
| P
| TSA1.7
|
|-
| M.SA1.Support.5 (A)
| Number of tickets closed by TPM (1st line support)
| I
| TSA1.7
|
|-
| M.SA1.Support.6 (A)
| Ticket assignment time to Support Units by TPM (1st line support)
| I
| TSA1.7
|
|-
| M.SA1.Support.7 (N)
| Assigned ticket response time
| I
| TSA1.7
|
|
|-
| M.SA1.Support.8 (N)
| Assigned ticket solution time
| I
| TSA1.7
|
|-
| MSA1.Support.9 COD
| Workload per month
| I
| TSA1.7
|
|-
| MSA1.Support.10
| ROD Workload per month per region/NGI
| I
| TSA1.7
|
|-
| MSA1.Support.11
| ROD Quality Metrics per month per region/NGI
| I
| TSA1.7
|
|-

Revision as of 15:07, 26 August 2010

Metric ID (scope) Metric Public/Internal Task Comments and explanation
M.SA1.Size.1 (A, N) Total number of production resource centers that are part of the EGI. P TSA1.1
M.SA1.Size.2 (A, N, V) Total number of job slots available in EGI. P TSA1.1
M.SA1.Size.3 (A, N, V) Installed Capacity in HEP SPEC in EGI. P TSA1.1 Replaces EGEE metric "Total available computing power"
M.SA1.Size.4 (A, N, V) Installed Disk Capacity (PB) P TSA1.1
M.SA1.Size.5 (A, N, V) Installed Tape Capacity (PB) P TSA1.1
M.SA1.Size.6 (A, N, V) Number of new/decommissioned/international VOs P TSA1.1
M.SA1.Size.7 (A, N, V) Number of users P TSA1.1
M.SA1.OperationalSecurity.1 Number of Site Security challenge (SSC) organized I TSA1.2
M.SA1.OperationalSecurity.2 Security Service Challenge assessment scores I TSA1.2
M.SA1.OperationalSecurity.3 Incident handling assesment scores I TSA1.2
M.SA1.OperationalSecurity.4 Number of suspended sites for security issues I TSA1.2
M.SA1.OperationalSecurity.5 Vulnerability issue handling timeliness (operational and middleware) I TSA1.2
M.SA1.OperationalSecurity.4 Number of suspended sites for security issues I TSA1.2
M.SA1.Integration.1 Number of production HPC resources I TSA1.3 HPC resource is a site with a dedicated high-speed low-latency communications network for applications
M.SA1.Integration.2 Number of production sites supporting MPI I TSA1.3 Passing MPI Nagios tests
M.SA1.Integration.3 Number of desktop resources I TSA1.3 Placeholder: Need to define desktop resources and how to integrate them
M.SA1.Integration.4 Number of accessible virtualised resources I TSA1.3 Placeholder: Need to define virtualised resources and how to integrate them
M.SA1.ServiceValidation.1 Total number of sites who participating in a staged rollout release I TSA1.3 Record the number of sites participating in each release.
M.SA1.ServiceValidation.2 Number of staged rollout releases undertaken & rejected I TSA1.3
M.SA1.Usage.1 Number of jobs done, per VO (mean daily/monthly number) P TSA1.5
M.SA1.Usage.2 Normalized consumed computing capacity P TSA1.5 HepSpec-day
M.SA1.Usage.3 Number of active VOs P
M.SA1.Usage.4 Monthly job efficiency per VO P TSA1.5
M.SA1.Usage.5 Monthly data throughput per VO P TSA1.5
M.SA1.Usage.6 (A, V, N) Normalised Computing power consumed outside of a user’s home country P TSA1.5
M.SA1.Operation.1 (A, V, N) Availability and reliability per resource centre in EGI. P TSA1.8 Minimum targets specified for ops and critical top-ten VOs
M.SA1.Operation.4 (A, N) Number of sites suspended I TSA1.8
M.SA1.Operation.5 (A, N) Monthly availability and reliability of core and regional operational tools P TSA1.8
M.SA1.Operation.6 (A, N) Monthly availability and reliability of core middleware services P TSA1.8
M.SA1.Operation.7 (A,N) Number of operational tickets escalated I TSA1.7
M.SA1.Operation.8 (A, N) Number of operational procedures, documents and best practices I TSA1.7
M.SA1.Operation.9 (A, N) Number of sites not publishing accounting data I TSA1.5
M.SA1.Operation.10 (A) Monthly availability and reliability of central accounting repository and portal P TSA1.5
M.SA1.Support.1 (A) Overall number of tickets (operational and user) opened and solved P TSA1.7
M.SA1.Support.2 (A, N) Mean ticket solution time (business days) and median P TSA1.7
M.SA1.Support.3 (A) Submitted tickets per month per VO P TSA1.7
M.SA1.Support.4 Number of monthly tickets per NGI P TSA1.7
M.SA1.Support.5 (A) Number of tickets closed by TPM (1st line support) I TSA1.7
M.SA1.Support.6 (A) Ticket assignment time to Support Units by TPM (1st line support) I TSA1.7
M.SA1.Support.7 (N) Assigned ticket response time I TSA1.7
M.SA1.Support.8 (N) Assigned ticket solution time I TSA1.7
MSA1.Support.9 COD Workload per month I TSA1.7
MSA1.Support.10 ROD Workload per month per region/NGI I TSA1.7
MSA1.Support.11 ROD Quality Metrics per month per region/NGI I TSA1.7
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