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== Documentation ==
== Documentation ==
 
Last quarter Documentation task was focused on four areas: EGI wiki, procedures, EGI discussion forum and documentation creation.
 
'''EGI wiki'''
 
EGI&nbsp;operations wiki space has been reorganized and new menus have been introduced to better find needed information. Unnecessary pages were removed or marked as deprecated. For [[Support|EGI Operations newcomers]], [[Administrator Documentation|site administrators]] and [[User Documentation|end-users]] have been created pagers which gather all existing information useful for their daily work. In addition&nbsp; Documentation task is working on [[EGI User Start Guide|EGI&nbsp;User start guide]] to provide documentation how to use infrastructure and [[Regional User Documentation|Regional User Documentation]] which collects links to end-user documentation provided by NGIs. For EGI Wiki users a [[Help:Contents|wiki guide]] has been created for better use of this tool.<br>
 
<br>
 
'''EGI discussion forum'''
 
Documentation task is coordinating and maintaining [https://forum.egi.eu/ EGI discussion forum tool]. Two new sub forums have been introduced for our community:&nbsp;[http://go.egi.eu/NewSiteForum Site administrator support], [http://go.egi.eu/NewNGIForum NGI administrator support]. Both of them are moderated by Grid oversight activity and are supposed to be a place where inexperienced NGIs and site administrators can find support.
 
<br> '''Procedures'''<br>
 
During quarter 11 [[Availability and reliability monthly statistics]] page was reviewed and split into two pages: [[PROC04|PROC04 Quality verification of monthly availability and reliability statistics]] (procedure) and [[Availability and reliability monthly statistics|Availability and reliability monthly statistics]] (reports). New procedure has been created [[PROC16|PROC16 Unsupported software version decommission and]] introduced on OMB meeting and finely approved. To support Proc16 new escalation process has been created as well: [[PROC01#Escalation_for_operational_problem_with_unsupported_MW_at_site.C2.A0|Escalation for operational problem with unsupported MW at site]].
 
<br>
 
'''Other'''<br>Documentation task took part in creation of [https://documents.egi.eu/document/1093 EGI OLA] and EGI service proftolio documents. EGI OLA has been approved by OMB in December.<br><br><br><br>


= 3. Issues and Mitigation = <!-- fill the table below
= 3. Issues and Mitigation = <!-- fill the table below

Revision as of 13:02, 17 January 2013

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
... .... ... ...

2. Main Achievements

Documentation

Last quarter Documentation task was focused on four areas: EGI wiki, procedures, EGI discussion forum and documentation creation.

EGI wiki

EGI operations wiki space has been reorganized and new menus have been introduced to better find needed information. Unnecessary pages were removed or marked as deprecated. For EGI Operations newcomers, site administrators and end-users have been created pagers which gather all existing information useful for their daily work. In addition  Documentation task is working on EGI User start guide to provide documentation how to use infrastructure and Regional User Documentation which collects links to end-user documentation provided by NGIs. For EGI Wiki users a wiki guide has been created for better use of this tool.


EGI discussion forum

Documentation task is coordinating and maintaining EGI discussion forum tool. Two new sub forums have been introduced for our community: Site administrator support, NGI administrator support. Both of them are moderated by Grid oversight activity and are supposed to be a place where inexperienced NGIs and site administrators can find support.


Procedures

During quarter 11 Availability and reliability monthly statistics page was reviewed and split into two pages: PROC04 Quality verification of monthly availability and reliability statistics (procedure) and Availability and reliability monthly statistics (reports). New procedure has been created PROC16 Unsupported software version decommission and introduced on OMB meeting and finely approved. To support Proc16 new escalation process has been created as well: Escalation for operational problem with unsupported MW at site.


Other
Documentation task took part in creation of EGI OLA and EGI service proftolio documents. EGI OLA has been approved by OMB in December.



3. Issues and Mitigation

Issue Description Mitigation Description

4. Plans for the next period

Documentation