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Difference between revisions of "EGI-InSPIRE:SA1.7-QR14"
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The organization of 1st and 2nd line software support during the project | The organization of 1st and 2nd line software support during the project | ||
extension was discussed again. A preliminary agreement on splitting the | extension and afterwards was discussed again. A preliminary agreement on splitting the | ||
responsibility was reached with IberGrid which submitted a bid in first round | responsibility was reached with IberGrid which submitted a bid in first round | ||
too. | too. | ||
Revision as of 16:08, 1 November 2013
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
| Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
|---|---|---|---|
| ... | .... | ... | ... |
2. Main Achievements
Software support
The task runs smoothly along the procedures established in past. In the reporting period 99 tickets were handled. The number is lower compared to preceeding periods even if the influence of main vacation season is excluded. It is likely to indicate that the software is getting more stable after the end of EMI and IGE projects, when the pace of development slowed down.
Out of those tickets 34% were solved by the software support, which is considerably higher ratio than before.
The organization of 1st and 2nd line software support during the project extension and afterwards was discussed again. A preliminary agreement on splitting the responsibility was reached with IberGrid which submitted a bid in first round too.
3. Issues and Mitigation
| Issue Description | Mitigation Description |
|---|---|