The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
EGI-InSPIRE:SA1.6-QR9
| EGI Inspire Main page |
| Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
| Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
|---|---|---|---|
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
| need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
| need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
The first version went life on June 25th 2012.
GGUS structure
Support units
A couple of new support units have been introduced during the last quarter. They are
- 2nd level service support unit -- REBUS
- 3rd level EMI Support unit -- EMI Common
- 3rd level EMI Support unit -- EMI Common Data Library
- 3rd level software expert support unit -- LHC Experiment Dashboard
VOs
VOs “vo.cta.in2p3.fr” was added to the list of VOs which provide support via GGUS.
GGUS web portal
- Added new fields to track which middleware product is affected
- Updated the info section with new "did you knows?"
GGUS system
- Update GGUS service certificate used for signing alarm mails
- Implemented interface tests being processed after each GGUS release
Interfaces with other ticketing systems
- Set up interface for new NGI_FRANCE ticketing system OTRS. Interface is scheduled for going life in September.
GGUS - SNOW interface
- Finished implementation work on GGUS-SNOW interface.
- Implemented distinction between incidents and change requests
xGUS
Set up new instances "France Grilles" for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities. Set up new instances "NGI_SI" for the national grid initiative of Slovenia.
High availability
- Auto-switching between Logic Servers was implemented.
- On call duty service integration is done.
3. Issues and Mitigation
| Issue Description | Mitigation Description |
|---|---|
| Collaboration of GGUS with CSIRT | Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. |
4. Plans for the next period
GGUS report generator
Implement missing features and bug fixing. The final version will be available by end of 2012.
GGUS structure
Integration of Operations Portal in GGUS.
Support units
VOs
Add new VO "t2k.org"
GGUS web portal
GGUS system
Interfaces with other ticketing systems
- Implement interface to PRACE RT system.
- Implement interface GGUS - IBERGRID RT