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Difference between revisions of "EGI-InSPIRE:SA1.6-QR9"
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(Created page with "__NOTOC__ = 1. Task Meetings = <!-- Notes. Report here all task-specific meetings held. This includes (a) face-to-face meetings and (b) phone meetings. Make sure that for all tas...") |
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! style="width: 10%" | Outcome | ! style="width: 10%" | Outcome | ||
|- | |- | ||
| | | weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | ||
| | | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | ||
| | | "shopping list" meeting | ||
| | | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements | ||
|- | |||
| need driven | |||
| no INDICO URL | |||
| one on one meetings with NGI interface developers | |||
| testing the interfaces, resolving interface issues | |||
|- | |||
| need driven | |||
| no INDICO URL | |||
| meetings with EGI-SA2 /EMI /IGE | |||
| definition of the technology support workflows and their implementation | |||
|- | |- | ||
|} | |} | ||
| Line 20: | Line 30: | ||
= 2. Main Achievements = | = 2. Main Achievements = | ||
< | |||
== Report Generator == | |||
-- | The first version went life on June 25th 2012. | ||
== GGUS structure == | |||
=== Support units === | |||
A couple of new support units have been introduced during the last quarter. They are<br> | |||
* 2nd level service support unit -- REBUS <br> | |||
* 3rd level EMI Support unit -- EMI Common <br> | |||
* 3rd level EMI Support unit -- EMI Common Data Library <br> | |||
* 3rd level software expert support unit -- LHC Experiment Dashboard<br> | |||
=== VOs === | |||
VOs “vo.cta.in2p3.fr” was added to the list of VOs which provide support via GGUS.<br> | |||
== GGUS web portal == | |||
* Added new fields to track which middleware product is affected <br> | |||
* Updated the info section with new "did you knows?" <br> | |||
== GGUS system == | |||
* Update GGUS service certificate used for signing alarm mails<br> | |||
* Implemented interface tests being processed after each GGUS release <br> | |||
=== GGUS - SNOW interface === | |||
* Finished implementation work on GGUS-SNOW interface. | |||
* Implemented distinction between incidents and change requests | |||
== Interfaces with other ticketing systems == | |||
Set up interface for new NGI_FRANCE ticketing system OTRS. Interface is scheduled for going life in September. | |||
== xGUS == | |||
Set up new instances "France Grilles" for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities. | |||
Set up new instances "NGI_SI" for the national grid initiative of Slovenia. | |||
== High availability == | |||
* Auto-switching between Logic Servers was implemented. | |||
* On call duty service integration is done. | |||
= 3. Issues and Mitigation = | = 3. Issues and Mitigation = | ||
| Line 32: | Line 76: | ||
!scope="col"| Mitigation Description | !scope="col"| Mitigation Description | ||
|- | |- | ||
| | |Collaboration of GGUS with CSIRT | ||
|Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. | |||
|- | |- | ||
|} | |} | ||
| Line 38: | Line 83: | ||
= 4. Plans for the next period = | = 4. Plans for the next period = | ||
<!-- provide your text below --> | <!-- provide your text below --> | ||
== GGUS report generator == | |||
Implement missing features and bug fixing. The final version will be available by end of 2012. | |||
Revision as of 08:07, 12 July 2012
1. Task Meetings
| Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
|---|---|---|---|
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
| need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
| need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
The first version went life on June 25th 2012.
GGUS structure
Support units
A couple of new support units have been introduced during the last quarter. They are
- 2nd level service support unit -- REBUS
- 3rd level EMI Support unit -- EMI Common
- 3rd level EMI Support unit -- EMI Common Data Library
- 3rd level software expert support unit -- LHC Experiment Dashboard
VOs
VOs “vo.cta.in2p3.fr” was added to the list of VOs which provide support via GGUS.
GGUS web portal
- Added new fields to track which middleware product is affected
- Updated the info section with new "did you knows?"
GGUS system
- Update GGUS service certificate used for signing alarm mails
- Implemented interface tests being processed after each GGUS release
GGUS - SNOW interface
- Finished implementation work on GGUS-SNOW interface.
- Implemented distinction between incidents and change requests
Interfaces with other ticketing systems
Set up interface for new NGI_FRANCE ticketing system OTRS. Interface is scheduled for going life in September.
xGUS
Set up new instances "France Grilles" for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities. Set up new instances "NGI_SI" for the national grid initiative of Slovenia.
High availability
- Auto-switching between Logic Servers was implemented.
- On call duty service integration is done.
3. Issues and Mitigation
| Issue Description | Mitigation Description |
|---|---|
| Collaboration of GGUS with CSIRT | Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. |
4. Plans for the next period
GGUS report generator
Implement missing features and bug fixing. The final version will be available by end of 2012.